call center quality assurance jobs

United Collection Bureau —Toledo, OH2.6

Answer, route, and log incoming calls from UCB’s dedicated Consumer Escalation Hotline in accordance with established procedures.

HungerRush —Remote3

Call Quality Evaluation: Listen to recorded calls to assess call quality, agent performance, adherence to scripts, and compliance with company policies and…

Commonwealth Care Alliance —Boston, MA3.4

Must have two years or more experience providing customer-focused service/activities; experience answering multiple calls at one time and managing large amounts…

Maxsip Telecom —Valley Stream, NY4

Collaborate with the training team to develop targeted training programs for representatives. Utilize established evaluation criteria to assess CSR performance,…

brightwheel —Remote3.5

Monitor sales cold calls, demos, and additional support calls for quality, process, and performance. Ability to review a high volume of calls each day without…

ITCON Services —Orlando, FL2.6

Review and complete evaluations on a subset of support agents customer interactions (calls, chats, email, etc.).

CPSI —Remote2.6

Associates degree or higher or the years of experience in a related field. Assists in developing training plans for clients, TruBridge employees, and sub…

Crawford & Company —Peachtree Corners, GA3.4

Possesses the ability to answer or resolve the more difficult questions or problems regarding the claim intake and claim validation processes.

Appen —Remote3.5

Appen’s Quality Analyst (QA) will be responsible for monitoring and driving key performance metrics for a group of independent contractors (ICs) and employees …

Firstsource Solutions —Palm Bay, FL3.2

Ability to work across the training cycle from training needs analysis, design, delivery and evaluation. Experience in data collection, analysis (RCA, TNI,…

Galen College of Nursing —Louisville, KY2.9

The QA Analyst will monitor inbound and outbound calls and email responses to assess communication technical accuracy, rep performance, and conformity to…

AutoNation Headquarters —Fort Lauderdale, FL3.3

As a QA Specialist, you will help ensure the highest quality of customer service by monitoring and evaluating calls, providing feedback and suggestions on…

AvalonBay Communities —Virginia Beach, VA3.8

Minimum of two years’ experience in quality assurance discipline strongly preferred. Establish and perform call monitoring and work audit schedules for all line…

HealthMine Services, Inc. —Remote5

Assist with the design, implementation, and monitoring of the Client Services Quality Assurance Program policies and procedures.

Truework —Remote3.3

Prior experience being directly responsible for using data to prioritize learning & development and quality assurance programs with competing interests or goals…

Holman —Mount Laurel, NJ3.3

Monitor, review and evaluate recorded phone calls and text-based interactions for CEC Coordinators to set basis for Calabrio AI programming and provide a…

Molina Healthcare —Omaha, NE3.3

Performs call monitoring and assessment of Call Center Associates for both inbound and outbound calls. This position will help preserve service excellence…

Higginbotham Insurance Agency, Inc —Fort Worth, TX3.7

Repeated use of hearing and speech to communicate on the telephone and in person. Formulate recommendations to improve Higginbotham’s call quality, with a focus…

Firstsource Healthcare —Palm Bay, FL3.2

Proficient in Microsoft Office Tools: Excel, Access, Word, PowerPoint, Visio and statistical analysis tools. Strong team building skills across sites, functions…