call center quality assurance jobs

Higginbotham Insurance Agency, Inc —Fort Worth, TX3.7

Repeated use of hearing and speech to communicate on the telephone and in person. Formulate recommendations to improve Higginbotham’s call quality, with a focus…

United Collection Bureau —Toledo, OH2.6

Answer, route, and log incoming calls from UCB’s dedicated Consumer Escalation Hotline in accordance with established procedures. Pay: $13.00 - $14.00 per hour.

Magnit Global —Pittsburgh, PA4.2

Performs and documents results of all quality assurance evaluations on all operational products and services, including (but not limited to) benefit…

U.S. LawShield —Houston, TX2.7

Listen to phone calls and review email, chat, and social media messaging (English & Spanish) to ensure advisors are providing accurate information and building…

Zillow —Remote3.8

Evaluate and score interactions between team members and customers, including phone calls, emails, and chat conversations.

Commonwealth Care Alliance —Boston, MA3.4

Must have two years or more experience providing customer-focused service/activities; experience answering multiple calls at one time and managing large amounts…

HungerRush —Remote3

Call Quality Evaluation: Listen to recorded calls to assess call quality, agent performance, adherence to scripts, and compliance with company policies and…

brightwheel —Remote3.5

Monitor sales cold calls, demos, and additional support calls for quality, process, and performance. Ability to review a high volume of calls each day without…

Maxsip Telecom —Valley Stream, NY4

Collaborate with the training team to develop targeted training programs for representatives. Utilize established evaluation criteria to assess CSR performance,…

ITCON Services —Orlando, FL2.6

Review and complete evaluations on a subset of support agents customer interactions (calls, chats, email, etc.). Perform related work as assigned.

Firstsource Solutions —Palm Bay, FL3.2

Ability to work across the training cycle from training needs analysis, design, delivery and evaluation. Experience in data collection, analysis (RCA, TNI,…

Crawford & Company —Peachtree Corners, GA3.4

Possesses the ability to answer or resolve the more difficult questions or problems regarding the claim intake and claim validation processes.

Alpha Nodus, Inc. —Sunrise, FL

Exception Handling:*Take over and resolve calls in real-time when the automated system fails to address a patient's needs adequately.

Truework —Remote3.3

Prior experience being directly responsible for using data to prioritize learning & development and quality assurance programs with competing interests or goals…

Grand Pacific Resorts —Carlsbad, CA3.8

You will lead your team through example as well as through daily oversight of inbound and outbound calls in queue, transactions, escalations, and expectation of…

HealthMine Services, Inc. —Remote5

Assist with the design, implementation, and monitoring of the Client Services Quality Assurance Program policies and procedures.

AutoNation Headquarters —Fort Lauderdale, FL3.3

As a QA Specialist, you will help ensure the highest quality of customer service by monitoring and evaluating calls, providing feedback and suggestions on…

United Way of Greater Kansas City —Kansas City, MO4.1

Answer 211 calls as needed in times of staff shortages or in emergency/disaster situations. Completes monthly QA review of Community Resource Navigators’ (CRNs)…

PLS Financial Services, Inc. —Oak Brook, IL3.1

Bachelor's Degree in relevant field is preferred; additional years of relevant experience may be considered in lieu of a degree. Ability to lift 15 lbs.