Monitor calls for compliance with quality accuracy. Interpret quality assurance procedures and audit results. Knowledge of company applications and systems.
- United Collection Bureau - Toledo, OH
Provide feedback to call center team leaders and managers by providing call recordings and call monitoring forms via email distribution lists.
- Lifepoint Health Support Center - Louisville, KY
Two years of quality monitoring or teaching experience in a call center environment. 1-3 years customer service or support experience in a call center…
Conducts quality assurance/control audits, assists with the development and maintenance of the quality process including standard operating procedures (SOP).
- ASK Consulting - United States
In Contact Nice Engage, Excel, and contact center experience preferred. Primary responsibility to monitor contact center calls: to score for customer experience…
- Talent Groups - Lafayette, LA
Ensure quality for a specific focus of the business or a segment of the overall quality program. Monitor methodology, quality scorecards, and reporting, Perform…
Conduct monitoring activities for quality assurance purposes. Responsible for monitoring, evaluating and directing staff members on the quality of work…
Quality assurance: 5 years (Preferred). We are seeking an experienced call-center Quality Assurance Manager for Louis Vuitton Client Service Center in Irving,…
- Couch Lambert LLC - Remote
Coordinates and participate in call calibration sessions for call center staff and clients. Participates in design of call monitoring formats and quality…
- Diamond Braces - Englewood, NJ
Participates in design of call center scripts. Participates in design of call monitoring formats and quality standards. 2-4 years of call center experience.
- IKON Executive & Staffing Solutions - San Juan, PR
Responsible for the development, implementation, communication and maintenance of quality plan to bring the call center’s quality system and policies into…
- Nation Safe Drivers - Boca Raton, FL
1+ year(s) experience in a quality assurance position preferred. Our organization is seeking a Quality Assurance Specialist who is responsible for ensuring…
- Lifepoint Health Support Center - Louisville, KY
Two years of quality monitoring or teaching experience in a call center environment. 1-3 years customer service or support experience in a call center…
2+ years of previous call center or call monitoring experience, preferably in the insurance or medical industry. Bachelors or Associate degree a plus.
- Dow Jones - Princeton, NJ
At least one year of experience performing a Quality Analyst role in a similar environment or equivalent quality assurance activities in a customer-facing role.
- Fender - United States
Documenting quality assurance activities and creating audit report and trending. Experience with CRM and web chat platforms in a call center environment is…
- Southern Company - Riverdale, GA
2-3 years’ experience in a call center environment analyzing processes and/or quality metrics. BA/BS or 4-6 years’ experience in a call center environment…
- Home Genius Exteriors - Woodbridge, VA
A full-time W-2 outside sales position. Your role will be to develop relationships with pre-qualified prospective and existing customers.
- ECU Health Medical Center - Greenville, NC
ECU Health is a mission-driven, 1,708-bed academic health care system serving more than 1.4 million people in 29 eastern North Carolina counties.