Listen to recorded calls or live calls to evaluate the quality of customer interactions. Call center: 3 years (Preferred). Job Types: Full-time, Contract.
- PCG INTERNATIONAL INC - Remote
- Strategic Staffing Solutions - Sioux Falls, SD
Monitor quality assurance programs and processes to identify gaps and risk assessment. Provide support and scoring guidance quality assurance staff by answering…
- PCG Consulting - Remote
Listen to recorded calls or live calls to evaluate the quality of customer interactions. Call center: 3 years (Preferred). 2-3 years QA healthcare experience.
- Aston Carter - Sioux Falls, SD
Monitor quality assurance programs and processes to identify gaps and risk assessment. Provide support and scoring guidance quality assurance staff by answering…
- Rangam Consultants Inc. - East Hanover, NJ
Call center management: 1 year (Preferred). 1 to 2+ years contact center or related performance monitoring experience. Prior experience with Salesforce (CRM).