20 Best call center quality assurance jobs in houston, tx (Hiring Now!)

Call Center Bilingual Quality Assurance Analyst [not a software QA role]
U.S. LawShield —Houston, TX2.7
Listen to phone calls and review email, chat, and social media messaging (English & Spanish) to ensure advisors are providing accurate information and building…
Estimated: $50,000 - $60,000 a year
Quick Apply
Member Care Representative (Call Center)
TDECU —Sugar Land, TX4.3
Educates the member on digital self service tools; trouble shoots member issues regarding TDECU Self-Service tools. Call Center or Banking experience is a plus.
Estimated: $15.00 - $17.50 an hour
Quick Apply
Quality Assurance Associate
ACE Partners —Houston, TX5
Review and approve product certifications. Review and approve material certifications. Prepare for and attend audits. Fill in QC inspection stations as needed.
Estimated: $47,300 - $52,000 a year
Quick Apply
8d
Call Center Service Representative I
Boston Scientific Corporation —Houston, TX3.9
Answer all incoming Customer Service calls promptly and manage then effectively and efficiently. Document all calls or correspondences.
Estimated: $34.4K - $43.5K a year
6d
Quality Assurance Specialist I
TH1, llc —Houston, TX
Manage feedback loop communication from customer (service) to manufacturing and/or engineering including continuous improvement measures.
Estimated: $19 - $24 an hour
Quick Apply
3d
Call Center Representative
Houston Federal Credit Union —Sugar Land, TX2.9
To accurately and effectively troubleshoot or direct all calls. Individual will explains services, responds to problems and directs phone calls to the…
Estimated: $43.3K - $54.8K a year
Bilingual Contact Center Quality Assurance Analyst
U.S. LawShield —Webster, TX2.7
Listen to phone calls and review email, chat, and social media messaging (English & Spanish) to ensure advisors are providing accurate information and building…
Estimated: $50,000 - $60,000 a year
Quick Apply
1d
Quality Assurance Engineers
Quest IT Solutions —Sugar Land, TX2.5
Quality Assurance Engineers (Job Code QAE) – responsible for quality assurance & testing of critical business applications.
Estimated: $64.2K - $81.3K a year
Quality Assurance Manager
OCTAGOS HEALTH, INC. —Houston, TX
Stakeholder Communication: Regularly update stakeholders, including C-level executives, on the state of product quality, ongoing QA initiatives, release…
Estimated: $122K - $154K a year
Quick Apply
9d
Quality Assurance Specialist
Metropolitan Transit Authority of Houston, Texas —Houston, TX3.4
Conducts surveillance of and reviews quality management deliverables prepared by contractors, sub-contractors and consultants.
Quality Assurance Specialist
Metropolitan Transit Authority of Harris County, Texas —Houston, TX3.4
Conducts surveillance of and reviews quality management deliverables prepared by contractors, sub-contractors and consultants.
Estimated: $70,386 - $106,783 a year
Quick Apply
Quality Assurance Manager
Service Wire Company —Houston, TX3.2
Drive implementation of proactive quality improvement projects and problem-solving processes, including standard root cause analysis tools, that result in a…
Estimated: $78.7K - $99.7K a year
Quick Apply
Customer Service Representative (Life & Health)
ManhattanLife Assurance Company of America —Houston, TX
Manage inbound calls in a timely manner while providing high quality service. We need several excellent customer service professionals to answer our busy phone…
Estimated: $34.7K - $43.9K a year
Quick Apply
Quality Assurance Specialist
Aspen Medical —Houston, TX4.4
License: If Registered Nurse, must hold a current, valid, unrestricted nursing license in one of the U.S. states, territories, commonwealths, or the District of…
Estimated: $83.2K - $105K a year
Quick Apply
Quality Assurance Analyst
P97 Networks, LLC —Houston, TX2.4
Participate in functional and/or technical application design reviews. Assist with the analysis, design, and execution of quality assurance audits, procedures,…
Estimated: $74.7K - $94.6K a year
Bilingual Healthcare Agent (Call Center/Customer Service Rep)
PCP for Life —Houston, TX2.8
Serves patients by greeting and helping them, scheduling appointments, and maintaining records and accounts and by answering or referring inquiries.
Estimated: $13 - $18 an hour
Quick Apply
8d
Quality Assurance Specialist II (onsite)
Shellpoint Mortgage Servicing —Houston, TX3.4
The Quality Assurance Specialist II is responsible for providing quality control, audit oversight and risk identification for the functions performed within…
Estimated: $51.1K - $64.7K a year
Quality Assurance Specialist
Houston-Galveston Area Council —Houston, TX4
Ü Bachelor’s degree with an internship in an applicable academic discipline or related field of study. Ü Review and process contractor invoices for payment.
Estimated: $42,244 - $73,788 a year
Concierge Quality Control Technician
Hotwire Communications, LTD —Houston, TX2.9
Must have active and clean, non-restrictive, state issued driver’s license in territory where assigned. Proficiency using small hand tools and larger power…
Estimated: $38.8K - $49.1K a year
Quick Apply
10d
Quality Assurance Specialist II (onsite)
NewRez —Houston, TX3.2
The Quality Assurance Specialist II is responsible for providing quality control, audit oversight and risk identification for the functions performed within…
Estimated: $54.4K - $68.9K a year

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Call Center Bilingual Quality Assurance Analyst [not a software QA role]

U.S. LawShield - 2.7 Houston, TX

Quick Apply

Job Details

Full-time $50,000 - $60,000 a year

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Employee assistance program
Vision insurance

Qualifications

Live chat
Bilingual
Spanish
Social media management
English
Property & Casualty License
Quality assurance
Organizational skills
Computer skills
1 year
Time management

Full Job Description

At U.S. LawShield our focus is on encouraging people to take proactive measures to improve their safety and self-defense abilities—and to serve those who do. We strive to create better-protected communities of responsible self-defenders who have the peace of mind to live their lives confidently.

Our company was established in 2009. After initially launching in Texas as Texas LawShield®, the demand for services developed well beyond state lines. Our coverage began to expand across the United States, which is when we became U.S. LawShield.

Today, we provide coverage in 46 states and have proudly served more than 2 million people in their self-defense journey. Ready to join our driven and talented individuals who care about protecting the rights of responsible self-defenders?

Please note: This is a call center QA position with the focus being development of our phone support team members, i.e., this role is not related to software QA.

This is a hybrid position; onsite work is required, on average, 2-3 days each week from our corporate headquarters located in Webster, Texas. Bilingual fluency, both written and verbal in English/Spanish, is required.

Position

The Quality Assurance Analyst is expected to coach and build contact center professionals to provide world-class customer service experiences to our members. This development of contact center representatives will ensure that we can provide easy and simple customer service, establishing deeply loyal relationships between our members and customers, and our business.

The QA Analyst engages in productive teamwork and is experienced in providing constructive feedback to team members and peers, handling varying workloads, and helping establish strong teams. In this role you will own tasks from start to finish, as well as find ways to constantly improve yourself and others. In addition, you will look for ways to improve efficiency, understand how to build a rapport with customers and team members, and are comfortable explaining our Legal Defense for Self-Defense program.

As the primary point of review for our customer service teams, this position is responsible for helping us provide an unforgettable customer experience via inbound and outbound phone, email, chat, and social media channels.

Required Skills & Abilities

Listen to phone calls and review email, chat, and social media messaging (English & Spanish) to ensure advisors are providing accurate information and building deeply loyal relationships between members and the brand
Provide positive, constructive coaching and feedback that strengthens the advisor’s abilities to explain products and services in both recorded and real-time environments
Score and review advisor performance on both relationship-building and process execution
Provide differentiated feedback for various advisor groups, such as retention, acquisition, and service
Establish and keep professional development plans and schedules
Coach, mentor, and train teammates
Inform advisors and leadership on necessary recursive training based on observations
Create and contribute to a climate of teamwork and mission-focused task executio
Demonstrate the values of U.S. LawShield
Perform other related duties as assigned

Education & Experience

1 year of experience as a Quality Assurance Analyst in a contact center environment required (2+ years of experience preferred)
Bilingual fluency, written and verbal, in English and Spanish required
Background in contact center roles, responsibilities, and operational execution
Exceptional organization and time management skills
Ability to maintain close attention to detail and accuracy
Experience building rapport and offering individualized coaching tips to various personality types
Familiarity with contact center service and selling techniques
Proficient computer skills with the ability to learn new software
Possess a current Property and Casualty Insurance License or can attain one {company pays for licensing/reciprocity}

Supervisory Responsibilities

Tracking and documentation of Community Care Center representative activities
Reporting on results and performance of representatives to contact center leadership
Coaching and development of contact center representatives to improve member and customer experience

Benefits

Salary of $50,000 - $60,000, commensurate with experience
Performance-based quarterly bonuses
15 days of PTO per calendar year, with additional time accruing with tenure
10 paid holidays
Medical, dental, vision and additional supplemental coverage options
Employee Assistance Program with travel protection, counseling, and medical bill-saver program
401(k)
U.S. LawShield membership included with employment

Job Type: Full-time

Pay: $50,000.00 - $60,000.00 per year

Benefits:

401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance

Experience level:

1 year

Shift:

8 hour shift

Weekly day range:

Monday to Friday
Weekends as needed

Work setting:

Hybrid remote

Ability to commute/relocate:

Houston, TX 77058: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

Do you now, or will you in the future require sponsorship to work in the U.S.?
U.S. LawShield is a pro-self-defense organization. What interests you most, specifically, about working with U.S. LawShield?
Do you have at least one year of experience as a Quality Assurance Analyst within a high-volume contact center environment?

Language:

Spanish (Required)

Work Location: Hybrid remote in Houston, TX 77058

Quick Apply

call center quality assurance jobs in houston, tx

Call Center Bilingual Quality Assurance Analyst [not a software QA role]

Member Care Representative (Call Center)

Quality Assurance Associate

Call Center Service Representative I

Quality Assurance Specialist I

Call Center Representative

Bilingual Contact Center Quality Assurance Analyst

Quality Assurance Engineers

Quality Assurance Manager

Quality Assurance Specialist

Quality Assurance Specialist

Quality Assurance Manager

Customer Service Representative (Life & Health)

Quality Assurance Specialist

Quality Assurance Analyst

Bilingual Healthcare Agent (Call Center/Customer Service Rep)

Quality Assurance Specialist II (onsite)

Quality Assurance Specialist

Concierge Quality Control Technician

Quality Assurance Specialist II (onsite)

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