Moore is a data-driven constituent experience management (CXM) company achieving accelerated growth for clients through integrated supporter experiences across all platforms, channels, and devices. We are an innovation-led company of 5,000 people that is the largest marketing, data, and fundraising company in North America serving the nonprofit industry with clients across education, association, political, and commercial sectors.
Moore combines our strength in technology and unmatched industry expertise to provide clients with strategy, creative, production, media, data, response management, and analytic services. Our omnichannel solutions are powered by an ongoing investment in next-generation artificial intelligence and machine learning that deepens constituent relationships and creates transformational growth.
SUMMARY: The BCC Ignite Programmer develops workflows, tools and external connections for Navistar Directs Ignite implementation. The programmer will also train end users and develop documentation to support their work. The programmer will also provide support to the Content Layout team requiring complex layout programming.
ESSENTIAL DUTIES & RESPONSIBILITIES: Other duties may be assigned.
BCC Ignite/Redpoint (60%)
· Program, test and troubleshoot programs utilizing the appropriate technology.
· QA checks on software upgrades, and new feature implementation.
· Support Team Lead/Supervisor on implementation of business solutions and client requests.
· Proactively identify opportunities to improve process.
Requirements and Analysis (25%)
· Assist in resolving internal/external inquiries related to input/output requirements, intended usage, strategic planning, and alignment of these elements to internal checks, controls, and quality assurance.
· Participate in team efforts to standardize process.
· Provide general hands-on demonstrations of common process.
· Become a Subject Matter Expert (SME) of our systems.
· Assist with data file analysis.
Project and Data Management (15%)
· Participate in special projects and project management duties as needed.
· Collaboration with clients in both the sales and solution stages.
· Contribute to the upkeep and consistency of internal documentation related to issues, resolutions, usage topics, and training.
· Transform customer data to meet postal regulations using but not limited to the following · Tools: RPDM, SSMS, Excel, LinqPad.
This person must be open to possible off-hour on-call support as needed.
ESSENTIAL QUALIFICATIONS are categorized and prioritized in the following:
Education and Experience
Required - 1-3 years of BCC Ignite experience.
Preferred -2-5 years of direct mail experience, 1-3 years of Quadient Inspire experience.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts. The noise level in the work environment is usually moderate.
Moore Company participates is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Moore Company is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Moore Company participates in the E-Verify program. Must be authorized to work in the United States and successfully pass a comprehensive criminal background investigation.
Job Type: Full-time
Experience:
- Microsoft Excel: 1 year (Required)
Ability to Commute:
- Frederick, MD 21703 (Required)
Ability to Relocate:
- Frederick, MD 21703: Relocate before starting work (Required)
Work Location: In person
