Position Summary: The Business Analyst is a key contributor on the product management team, responsible for translating business needs into clear, actionable requirements that drive product development in a fast-paced environment. This role works closely with the Director of Product Management, engineering, and business stakeholders to gather, document, and validate requirements that support the delivery of high-impact technology solutions. This role operates in a Microsoft-based development environment, collaborating closely with engineering teams using Azure DevOps, SQL Server, and modern .NET-based solutions.
Supervisory Responsibilities: None
Essential Tasks:
Requirements & Analysis
- Elicit, document, and manage detailed business and functional requirements through stakeholder interviews, workshops, and process analysis
- Translate business objectives into user stories, acceptance criteria, and process flows for development teams
- Analyze existing workflows and systems to identify gaps, inefficiencies, and opportunities for improvement
- Collaborate with engineering teams to refine requirements based on technical constraints, data considerations, and system dependencies
Product Support
- Partner with product managers to maintain and refine the product backlog, ensuring stories are well-defined and prioritized
- Support sprint planning, backlog grooming, and product release activities
- Assist in validating delivered features against acceptance criteria and business intent
- Create, maintain, and manage work items (epics, features, user stories, defects) in Azure DevOps
Stakeholder Engagement
- Serve as a liaison between business stakeholders and the development team to ensure shared understanding of requirements
- Facilitate requirements reviews, walkthroughs, and sign-off sessions with relevant stakeholders
- Communicate status, risks, and dependencies clearly to the Director of Product Management
Documentation & Reporting
- Maintain clear, version-controlled documentation including BRDs, process maps, and data flow diagrams
- Track and report on backlog health, requirement completion, and outstanding open items
- Contribute to product analytics efforts by helping define KPIs and interpreting usage data
- Document data-related requirements, including source systems, data definitions, and reporting considerations
Core Competencies:
- Ability to Analyze and Solve Problems: Skill in recognizing challenges, exploring options, and implementing effective solutions in a timely manner
- Attention to Detail: A strong focus on completing tasks and projects accurately and thoroughly
- Communication Skills: Capable of expressing ideas clearly in both verbal and written forms and engaging with various audiences
- Timely Task Completion: Ability to finish tasks and projects efficiently, managing resources and priorities effectively
- Team Collaboration: Willingness to work together with others, promoting teamwork and supporting shared goals
- Client Focus: Dedication to understanding and addressing the needs of clients and stakeholders to ensure their satisfaction
- Dependability: Acknowledgment of the importance of being present and punctual.
- Creative Thinking: Openness to suggesting new ideas and methods to improve processes and outcome
- Organizational Skills: Capability to prioritize tasks and manage multiple projects simultaneously
- Adaptability: Willingness to adjust to changing situations and priorities, showing resilience in a dynamic work environment
Experience and Education:
- 2+ years of experience in a business analyst or similar role within a technology-focused organization
- Strong ability to translate ambiguous business needs into structured, actionable requirements
- Familiarity with Agile/Scrum methodologies and participation in sprint ceremonies
- Excellent written and verbal communication skills; ability to engage both technical and non-technical audiences
Additional Preferred Experience:
- Experience with AI
- Exposure to product analytics, customer journey mapping, or UX research
- Background in, or familiarity with, the insurance or financial services industry
- Experience writing SQL queries or working with data to support analysis
- Working knowledge of database server concepts (tables, relationships, basic queries, data validation)
- Experience working in a DevOps environment (boards, backlogs, sprint planning, and reporting)
Physical Requirements
- Ability to lift 25 pounds
- Repeated use of sight to read documents and computer screens
- Repeated use of hearing and speech to communicate on telephone and in person
- Repetitive hand movements, such as keyboarding, writing, 10-key
- Walking, bending, sitting, reaching and stretching in all directions
Benefits & Compensation:
- Higginbotham offers medical, dental, vision, prescription drug coverage, 401K, equity incentive plan as well as multiple supplemental benefits for physical, emotional, and financial wellbeing.
- Employee Wellness Program
- Company paid holidays, plus PTO
Notice to Recruiters and Staffing Agencies: To protect the interests of all parties, Higginbotham Insurance Agency, Inc., and our partners, will not accept unsolicited potential placements from any source other than directly from the candidate or a vendor partner under MSA with Higginbotham. Please do not contact or send unsolicited potential placements to our team members.
- Applications will be accepted until the position is filled
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
