Our Company: We care about helping people. Our purpose is to provide help and inspire confidence in our clients and communities everywhere. Our associates feel a sense of belonging in an inclusive place with an amazing history and a sharp focus on our future. Our connected culture is who we are and how we work together to achieve our strategies, accelerate our transformation, and achieve extraordinary results. It’s an exciting time to be a part of H&R Block! What you'll do...:
As a seasonal Training Developer, you will design, develop, and deliver impactful and cost-effective training programs that align with business goals and enhance employee performance. You'll apply adult learning principles to create engaging content for both virtual and in-person environments, conduct needs assessments, and evaluate training effectiveness. This role is key to driving continuous learning and supporting strategic initiatives across the organization.
Design, develop, and deliver effective training courses and performance support materials in an adult learning environment; identify learning objectives for each course and ensure courses are aligned with business unit strategic objectives
Select appropriate instructional delivery methods and matches to intended learning objectives
Develop training materials for synchronous and asynchronous delivery methods
Conduct training needs assessments and job/task analysis to support ongoing development and improvement of training courses
Modify, create, implement, and maintain learning templates for use within development tools and instructional products for intermediate-level training
Utilize templates to implement course evaluation methods and instruments
Utilize standard report results template to share training programs with business unit leaders
Facilitate training, and train-the-trainer sessions for all training courses developed
Participate in various management and operational meetings to better understand key business initiatives and develop training to support these initiatives
Deliver/facilitate training sessions as needed
What you'll bring to the team...:
- Bachelor’s degree in a related field or the equivalent through a combination of education and related work experience
-
Ability to analyze data, plan, and coordinate multiple projects and work initiatives while meeting deadlines
-
Ability to handle multiple tasks and projects simultaneously
-
Ability to work effectively with associates throughout the organization
-
Demonstrated knowledge of adult learning theory, learning styles, federal and state tax laws, and tax preparation software (especially BlockWorks and GoSystems)
-
Effective facilitation, presentation, oral, written, and interpersonal communication skills
-
Experience in course development, instructional project management, and knowledge of instructional design theory, concepts, principles, and techniques
-
Experience in the design, development, and delivery of training programs, including 2 years in a financial services or call center environment
-
3 years minimum related work experience
-
Strong analytical skills with the ability to perform tax research and apply new and evolving internet technologies
-
Understanding and previous use of a Windows-based computer system and proficiency in MS Word, Excel, and PowerPoint
It would be even better if you also had...:
- 4 years work experience in training and development in a corporate financial services or call center environment
-
Experience with multimedia authoring or development tools
-
Instructional Design certification
-
Master’s degree in instructional design, educational technology, instructional technology, adult education, or related discipline
Why work for us: Since 1955, we have been leaders in tax preparation, financial services, and small business solutions. With 70,000 associates and 9,000 retail tax locations across North America, Australia, Ireland, and India, we have helped millions of clients and countless communities. If you embrace challenges as opportunities, value winning as a team, and seek to make a meaningful difference, join us on our journey. You’ll reap the rewards of helping others along with competitive compensation and benefits to support your health and well-being.
Specific benefits may vary based on your role. For detailed eligibility requirements and benefits information, visit blockbenefits.com.
Equal Opportunity Employer: H&R Block does not tolerate discrimination based on a person’s race, color, religion, ancestry, age, sex/gender (including pregnancy, childbirth, related medical conditions and sex-based stereotypes and transgender status), sexual orientation, gender identity or expression, service in the Armed Forces, national origin, physical or mental disability, genetic information, citizenship status or any other status protected by law. Pay Range Information: The pay range for this position is listed below. Local minimum wage laws apply. This information is posted pursuant to local requirements to provide applicants with information about what they might be eligible to receive. Individual pay decisions will depend on job-related factors such as experience, education, skill, performance, and geographic location where work will be performed. Successful candidates may be able to participate in one or more incentive compensation or short-term incentive plans, which could generate additional earnings in accordance with the terms of each plan. Qualifying associates can enroll themselves and/or their eligible dependents in medical and prescription drug coverage; can participate in the H&R Block Retirement Savings Plan (401(k) Plan), the Employee Assistance Program, (virtual) fitness center programs, and the associate discount program; are automatically enrolled in Business Travel Accident Insurance; and receive Associate Tax Prep benefit. Pay Range: $62,800.00 - $94,200.00/Yr.
