Description
Position at Imagine Learning
Great Purpose. Great People. Great Opportunities.
At Imagine Learning, we Empower Potential - in students, educators, and each other. As the leading provider of digital-first K-12 curriculum solutions, we're committed to igniting learning breakthroughs that spark curiosity, creativity, and confidence. Every day, our team designs innovative tools that help educators personalize instruction and engage students in meaningful ways. We're shaping the future of learning through our Curriculum-Informed AI™ approach - technology that understands instructional context, respects educator judgment, and transforms how teachers personalize learning at scale to unlock each student's potential. Together, we're reimagining what's possible and transforming education .
That same spirit of innovation and purpose drives our team culture. At Imagine Learning, you'll find opportunities for meaningful work, continuous growth, and connection with passionate colleagues who care deeply about making a difference. We celebrate collaboration, embrace change, and believe in lifelong learning - for our students and ourselves.
As a remote-friendly company, Imagine Learning offers flexible work arrangements across the U.S. and internationally. Most of our U.S.-based employees work from home or on a hybrid schedule at one of our office locations in Tempe, AZ (HQ), Austin, TX, Petaluma, CA, Rock Rapids, IA, or Bloomington, MN.
Imagine Your Impact .
The Enterprise Systems Product Manager contributes to the roadmap, enhancements, and execution of a defined area within the Salesforce platform, with a focus on Service Cloud and Experience Cloud . This role supports critical service and support processes, including case management, customer engagement, and digital experience delivery. Working cross-functionally, this individual delivers scalable, effective solutions that enhance customer support operations, self-service capabilities, and partner/community experiences. Whether improving existing functionality or implementing new capabilities, this role ensures alignment with business goals and a seamless end-to-end customer journey. This position is highly collaborative and hands-on, focused on optimizing internal service workflows, enabling support teams, and delivering intuitive, impactful experiences for both internal users and external customers.
For more information on what it's like to work at Imagine Learning, including our culture, benefits, and products, visit us HERE .
To learn more about a typical applicant journey at Imagine Learning, click HERE .
Position Information : This is a regular, full-time position , reporting to the Technical Product Management Director.
Compensation : Base pay is anticipated to be between $ 110,862 and $ 125,000 per year. Eligible employees may also receive incentive/commission/annual bonus pay based on individual and/or company performance. Compensation may vary based on factors such as, but not limited to, individual skills, experience, training, education/certifications, geographic location, internal equity, and local market conditions.
Location : In this US-based position your location will be remote, however the successful candidate must be able to work Eastern time zone business hours regardless of their physical work location.
Travel : You can also expect up to approximately 20 % travel, so be sure you have a valid driver's license and automobile insurance and a clean driving record for at least the preceding 39 months.
Benefits: I magine Learning provides a comprehensive benefits program to eligible employees, including:
-
Multiple health, dental, and vision plans, including medical plans with zero employee premiums
- 401k plan with a company match
- 16 paid holidays, which include 2 floating holidays and a winter shutdown from Christmas Eve through New Year's Day
- Paid Time Off
- Comprehensive m aternity and f ertility /family building benefits
- Paid bonding leave when a new child joins your family
- Access to on-demand mental health resources
- Life and short and long-term disability insurance
- Pre-tax savings plans
- Paid volunteer time off
- A wide variety of professional development programs, including tuition reimbursement
- Work from home opportunities that foster work/life balance
Envision Your Experience .
In this role you'll have the opportunity to:
-
Support the definition and maintenance of a product roadmap for an area, partnering with business and technical stakeholders to identify problems, define outcomes, and translate them into use cases and requirements.
- Participate in enhancements to existing functionality and implementation of new capabilities, including net-new Salesforce modules or applications.
- Stay current on Salesforce releases, ecosystem trends, and emerging technologies; assess and recommend new features that could improve system functionality, automation, or user experience.
- Clearly communicate product roadmap, priorities, and trade-offs, connecting technical solutions to business outcomes.
- Collaborate with Salesforce admins, developers, and architects to ensure solutions are scalable, user-friendly, and aligned with broader system architecture.
- Facilitate discovery sessions, gather business needs, document use cases, and guide stakeholders through feature evaluations and delivery planning.
- Write and manage high-quality epics and user stories; lead backlog grooming, sprint planning, and prioritization.
- Maintain relevant system documentation and release notes to support transparency and enablement across teams.
- Collaborate with business stakeholders to gather feedback through demos, training sessions, and support interactions to inform ongoing backlog prioritization and system improvements.
- Monitor key metrics (e.g., story completion, defect rates, scope stability, user adoption, post-launch results) to inform iteration and improvement.
- Ensure system workflows align with internal policies, compliance needs, and operational requirements.
- Contribute to cross-functional initiatives and support additional responsibilities as needed.
- Must be able to work Eastern time zone business hours regardless of physical work location.
- Other duties as required.
Share Your Expertise .
Experience, education, and qualifications essential for success in this role, include:
-
Bachelor's degree in computer science, business, or a related field and at least 4 years of experience in technical solutions product management within a SaaS environment, or CRM management consulting, including 2 years focused on Salesforce; or an acceptable combination of education and experience.
- Experience with product roadmaps and delivering enhancements or new capabilities in enterprise systems.
- Familiarity with Salesforce capabilities and business processes, with the ability to translate between technical teams and business stakeholders.
- Strong knowledge of Salesforce products including Service Cloud and Experience Cloud required. Revenue Cloud, Enterprise Territory Management (ETM), Sales Cloud, and NetSuite ERP is a plus.
- Salesforce certifications preferred (e.g., Administrator, Service Cloud Consultant).
- Agile experience required (Scrum or SAFe); Certified Scrum Product Owner (CSPO) preferred.
- Self-starter with strong collaboration, prioritization, and communication skills.
- Willingness and ability to travel up to 20%
At Imagine Learning, we believe our work is strongest when people feel respected, supported, and encouraged to contribute their unique perspectives. We strive to create a welcoming workplace where employees can learn from one another, grow together, and build educational experiences that reflect the world of our learners.
To all recruitment agencies: Imagine Learning does not accept agency resumes. Please do not submit candidates for consideration via our online application system, to Imagine Learning employees, or to any other organization location. Imagine Learning is not responsible for any fees related to unsolicited resumes.
