Top 2601 Ticket support Jobs in Remote

Senior or Mid-level UX/UI Designer
Marco Pharma International —Remote
- $46 - $60 an hour
- Temporary
- Remote
- Background check
- English
- Mid-level
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Senior Manager, CRM, Data & Membership Systems
Merchant Risk Council —Remote
- $90,000 a year
- Full-time
- Background check
- 5 years
- Continuous improvement
- Health savings account
- Health insurance
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7d
Luxury Real Estate Agent (Remote | Commission-Based | Leads Provided | High Earnings Potential)
RHK Properties —Irvine, CA
- $100,000 - $500,000 a year
- Contract
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- Mid-level
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- Flexible schedule
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Part-Time Bilingual (Italian/English) Service Desk Analyst
CAI —Remote
- $18 an hour
- Part-time
- Remote
- English
- High school diploma or GED
- Associate's degree
- Paid time off
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Real Estate Acquisitions Agent (Wholesale) — Remote, Commission-Only
Evolve Estate LLC —Remote
- $60,000 - $100,000 a year
- Weekends as needed
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- Mid-level
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Helpdesk Customer Support
Public Health Institute —Remote
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- Microsoft Excel
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11d
Customer Support Specialist
AdQuick —Remote
- $80,000 - $85,000 a year
- Full-time
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- SQL
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Client Programs Specialist 1
Enlyte —Remote
- $19.00 - $20.67 an hour
- Full-time
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- Computer literacy
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2d
Onboarding Support Specialist
ABB OPTICAL Group —Remote
- $19.57 - $26.11 an hour
- Bachelor of Science
- Mid-level
- High school diploma or GED
- Paid holidays
- Disability insurance
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MSP Support Technician
Easton Technology —Remote
- $20 - $30 an hour
- Part-time
- Remote
- Windows
- Entry level
- Flexible schedule
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11d
Customer Success Associate
rePurpose Global —Remote
- $70,000 - $90,000 a year
- Full-time
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- 1 year
- Communication skills
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HR Coordinator
ePromos —Remote
- $50,000 - $60,000 a year
- Full-time
- Remote
- Google Workspace
- Bachelor's degree
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4d
Patient Engagement Specialist- Contract
Aviary —Remote
- $20 - $22 an hour
- Part-time
- Remote
- Writing skills
- Mid-level
- 1 year
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11d
NOC Technician
BlackHawk Data, LLC (12029) —Remote
- $60,000 - $70,000 a year
- Weekends as needed
- Remote
- Azure
- Inventory management
- Mid-level
- Dental insurance
- 401(k)
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Customer Experience Agent (Contract)
Epic Kids Inc. —Remote
- $20 an hour
- Contract
- Remote
- Writing skills
- Children
- Communication skills
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Client Project Coordinator (Contractor)
Wheel —Remote
- $37 - $53 an hour
- Full-time
- Remote
- Google Workspace
- Writing skills
- Mid-level
12d
Support Technician Level 1
KairosIT —Remote
- $40,000 - $55,000 a year
- Full-time
- Remote
- Mid-level
- Windows
- High school diploma or GED
Customer Experience Lead
Outlive —Remote
- $120,000 - $160,000 a year
- Remote
- System design
- Mentoring
- Senior level
- Health savings account
- Disability insurance
Social Media Manager
Cody Watkins Fitness Inc —Remote
- $500 - $1,500 a month
- Part-time
- Remote
- Research
- Mid-level
Quick Apply
Technical Support Analyst
Simbe Robotics —Remote
- $72,000 - $83,000 a year
- Full-time
- Remote
- Mid-level
- SQL
- Analysis skills

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Senior or Mid-level UX/UI Designer

Marco Pharma International
Remote

Quick Apply

Job Details

Temporary
$46 - $60 an hour

Qualifications

Rapid prototyping
Usability testing
Product design project leadership
Responsive design
Sketching
Creating UX mockups
Conducting user feedback sessions
Loyalty marketing
Pharmaceutical synthesis
Product discovery
UI design systems
Shopify
English
UI/UX design
E-commerce website design
E-commerce
Research project design
Analysis skills
Bachelor's degree
Loyalty programs
Prototype creation
B2B
WCAG
User flows
Accessible UI/UX design
Design sketching
Front-end development
User research for product design
Usability feedback collection
UX design project leadership

Full Job Description

Type: Contract, project-based (≈ 6 weeks / ~1.5 months)

Location: Remote OK (U.S. business hours overlap preferred)

Reports to: Project Owner

Budget guardrails: Please include hourly rate and total project estimate; target range $40–$60/ hr, capped by mutually agreed fixed project price tied to milestones.

Job Overview
We are seeking a skilled and innovative Senior or Mid-Level UX/US Designer as our company is redesigning the logged-in practitioner experience to make online ordering effortless, roll out a rewards/loyalty program, and reduce reliance on phone orders. The ideal candidate will lead the end-to-end UX effort -from customer feedback and user-flow mapping through wireframes, prototyping, testing, and delivery of developer-ready high-fidelity designs. Prior e-commerce or B2B portal work on the platform Shopify is required.

Key Outcomes (what success looks like):

A frictionless “log in → find products → checkout” flow with clear account tools (orders, reorders, saved carts).
A loyalty/rewards mechanism that’s simple, visible, and motivating at checkout and inaccount dashboards.
Documented design decisions, prototype, and handoff.

The Role (scope & milestones)

Week 1: Discovery & Alignment

• Manager interviews (sales, support, operations) and quick review of customer feedback/support tickets.

• Current-state audit of portal IA/flows; define success metrics and project risks. Deliverables: Research plan, synthesized findings, prioritized UX opportunities.

Weeks 2–3: Experience Design

• Task flows and sitemap, low-fi wireframes for core paths (sign-in, browse, PDP, cart/checkout, account, reorder).

•* Rewards UX concept (earn, track, redeem) integrated into cart/checkout and account. Deliverables: *Wireframes + clickable low-fi prototype; design critique with managers.

Weeks 4–5: Iteration & Validation

• Rapid usability checks (lightweight tests) on target user(s); iterate flows and IA.

Visual system sketch (components, states) aligned to brand and accessibility. Deliverables: Usability notes, updated prototype, component inventory.

Week 6: Handoff

• High-fidelity screens for priority flows, redlines/specs, and a short implementation playbook (edge cases, empty states, errors, mobile). Deliverables: file, assets, handoff checklist, and 1–2 dev Q&A sessions.

Essential Skills & Qualifications (Shopify-focused)

• Level: Senior, or strong Mid-level with leadership/“management spike” (can self-direct, run stakeholder sessions, and drive decisions).

• Shopify UX expertise: Proven work improving logged-in customer experiences onShopify (accounts, reorder flows, price visibility, saved carts, order history).

• Checkout & cart patterns: Experience designing for Shopify Checkout (and, if applicable, Checkout Extensibility), upsells, discounts, and tax/shipping clarity.

• Loyalty/rewards integration: Has designed or implemented UX around loyalty points/rewards in Shopify using common apps, including earn/redeem visibility in cart, checkout, and account.

• Information architecture on Shopify: Comfortable structuring navigation, collections, variants/options, search/filters, and using metafields to surface key product info.

• Constraints-aware design: Understands theme systems and what’s feasible without heavy custom code; can annotate for a dev (Liquid/sections awareness helpful but not required).

• Research & synthesis: Runs stakeholder interviews, reviews support/feedback, does quick user validation, and translates insights into flows and wireframes.

• Design & handoff: Proficient in modern design tools. Delivers clickable prototypes, component specs, and redlines developers can ship.

• Mobile-first & accessibility: Designs responsive layouts that meet WCAG 2.1 AA considerations (forms, contrast, focus states, error messaging).

Analytics literacy (nice-to-have): Can read Shopify Analytics tools to inform iterations.

Contract & Budget

Structure: Fixed-price contract with milestone payments (Discovery → Design → Validation → Handoff).

Timeframe: ~6 weeks total (can be condensed/extended by mutual agreement).

Rate guidance: Provide hourly and fixed-bid; we aim to keep the total in a lean band (e.g., one-month equivalent at $40–$60/hr with a cap).

• What to submit: Portfolio links (relevant case studies), brief note on approach, availability, hourly rate, and fixed-bid estimate.

Join us in shaping exceptional digital experiences that resonate with users while driving business success!

Job Type: Temporary

Pay: $46.00 - $60.00 per hour

Expected hours: 40 per week

People with a criminal record are encouraged to apply

Education:

Bachelor's (Required)

Experience:

Shopify: 4 years (Required)

Language:

English (Required)

Work Location: Remote

Quick Apply

Refine Your Search

ticket support jobs in remote

Senior or Mid-level UX/UI Designer

Senior Manager, CRM, Data & Membership Systems

Luxury Real Estate Agent (Remote | Commission-Based | Leads Provided | High Earnings Potential)

Part-Time Bilingual (Italian/English) Service Desk Analyst

Real Estate Acquisitions Agent (Wholesale) — Remote, Commission-Only

Helpdesk Customer Support

Customer Support Specialist

Client Programs Specialist 1

Onboarding Support Specialist

MSP Support Technician

Customer Success Associate

HR Coordinator

Patient Engagement Specialist- Contract

NOC Technician

Customer Experience Agent (Contract)

Client Project Coordinator (Contractor)

Support Technician Level 1

Customer Experience Lead

Social Media Manager

Technical Support Analyst

I want to receive the latest job alert for ticket support in remote

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