20 Best jobs in West Hartford, CT (Hiring Now!)

Customer Service Manager (CSM)
Mitsubishi Power Aero LLC. —Glastonbury, CT
Responsible for coordinating and planning maintenance events with the customer to ensure high availability and reliability of the equipment; requires effective…
Estimated: $71.2K - $90.1K a year
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Optometrist
Orlen Eye Care —Enfield, CT
Hands-on experience with eye examination tools, such as ophthalmoscope and tonometer. Provide personalized temporary and permanent solutions to sight issues…
Estimated: Up to $120,000 a year
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Social Media Manager
My Mochi Donut Cafe —Plainville, CT
Take a photo take a video and edit create content and port dalie. Work Location: Hybrid remote in Plainville, CT 06062. Salary: From $100.00 per day.
Estimated: From $100 a day
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2d
General Manager/Sales Manager Located in Algeria
Mitsubishi Power Aero LLC. / SARL MHI Power Aero Algeria —Glastonbury, CT
New business development will include sales of new equipment, spare parts, overhaul and repair services, gas turbine plant improvements, and field services.
Estimated: $104K - $132K a year
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Construction Laborer/Helper
Boisvert Plumbing & Mechanical Services —Hartford, CT
Must have a valid driver's license. Prep construction sites by cleaning obstacles and hazards. We are a busy plumbing company and are hiring two dedicated…
Estimated: $19 - $25 an hour
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1d
Videographer/Camera Operator
DanceBUG —Hartford, CT
Setup field kit onsite which consists of video, audio, and streaming components. All EXPENSES are COVERED, and each member of the team will receive their own…
Estimated: $300 - $400 a day
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Chef - Buckingham Heights
Hamister Group, LLC —Glastonbury, CT
Buckingham Heights, Connecticut's Premier Memory Care Community, is hiring a Full-Time Chef. Medical, Dental, Vision, 401K benefits.
Estimated: $17.00 - $18.50 an hour
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7d
RN Designee - The Residence at Glastonbury
LCB Senior Living, LLC —Glastonbury, CT
Valid Registered Nurse (RN) license in [state]. Monitor and evaluate patient responses to interventions and adjust care plans accordingly.
Estimated: $33 an hour
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8d
Medical Delivery Driver
Fair Logistics —Hartford, CT
Valid driver's license with clean driving record. A medical logistics company that focuses on providing fast, efficient, and cost-saving services throughout all…
Estimated: $800 - $1,000 a week
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Delivery Driver/Package Handler
ramirez services corp —East Hartford, CT
OWN vehicle ( Preferred Van / mini-van ). Ability to operate a smartphone. Use your device to follow delivery and route information. Ability to lift 40+ lbs.
Estimated: $1,000 - $3,000 a week
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Commercial Lawn and Garden Small Engine Technician
Butler Equipment LLC —West Hartford, CT
Must have driver license and own tools. Diagnosing and Repair on rental and customer owned equipment from 0 turns, Wal behinds, 4 stroke, fuel injected engines,…
Estimated: $16 - $23 an hour
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Skating Rink Cashier
TOWN OF WEST HARTFORD--Veterans Memorial Skating Rink —West Hartford, CT
The cashier is required to sell admissions, do revenue reports and worksheets, take registrations, handle skate shop purchases, prepare and sell all items in…
Estimated: $15 - $16 an hour
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6d
Machine Maintenance Technician
TRUMPF —Farmington, CT
Machine Maintenance Technician will analysis of errors and malfunctions; repair, maintenance and servicing work, determine parts requirements, determine…
Estimated: $53.6K - $67.8K a year
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Violin/Viola Teacher
Brookside Music —Middletown, CT
Prior teaching experience/ BA preferred but not necessary. We have a new location in the heart of Middletown and we are seeking talented, nurturing, community…
Estimated: $30 - $40 an hour
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14d
Dentist
Newpoint Family Dental —Unionville, CT
DDS/DMD degree from an accredited dental school. Strong diagnostic and clinical skills. We offer competitive compensation packages and a supportive work…
Estimated: $169,000 - $400,000 a year
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8d
Associate General Dentist
Comprehensive Dental Associates of Central Connecticut —East Hartford, CT
Our state of the art facility allows optimal patient care, a comprehensive approach to full service dentistry along with a strong focus on quality, service and…
Estimated: From $800 a day
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Seasonal Warehouse Worker /Package Handler
UNITED PARCEL SERVICE —Hartford, CT
We’re professionals working in finance, technology, engineering, marketing, and more. We’re also hardworking, efficient package handlers and friendly, focused…
Estimated: $21 - $24 an hour
White Glove Furniture Delivery Driver & Helper
Load Logistics LLC —Hartford, CT
Valid driver's license with a clean driving record. Provide exceptional customer service during deliveries, including answering questions and addressing…
Estimated: $900 - $1,200 a week
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8d
Automotive Professional Technician
Litchfield Ford —Litchfield, CT
4 years as auto technician preferred. Diagnose cause of malfunctions and perform repairs. We are seeking a Full time Automotive Technician to join our winning…
Estimated: Up to $35 an hour
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Associate Attorney
Robert M. Cheverie & Associates, P.C. —East Hartford, CT
Applicants should have strong communication, research, writing, leadership, and practical dispute resolution skills.
Estimated: $65,398 - $71,112 a year
Quick Apply

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Customer Service Manager (CSM)

Mitsubishi Power Aero LLC. - Glastonbury, CT

Quick Apply

Job Details

Full-time Estimated: $71.2K - $90.1K a year

Benefits

Health savings account
Disability insurance
Health insurance
Dental insurance
401(k)
Flexible spending account
Tuition reimbursement
Paid time off
Flextime
Parental leave
Vision insurance
401(k) matching
Flexible schedule
Life insurance

Qualifications

Microsoft Powerpoint
Microsoft Excel
Customer service
Bachelor's degree
Certified Scrum Master
Business
Communication skills

Full Job Description

The Customer Service Manager (“CSM”) will be the single point of contact and voice of assigned customers, responsible for managing the customer relationship throughout the product life cycle after equipment is placed into commercial operation. He or she will have an attitude of ownership for all that happens and does not happen at a customer account. The CSM will be responsible for providing premier service and maintaining superior relationships with assigned customers to deliver on all of the customer’s routine and special needs, including planned and unplanned maintenance work, spare parts, field service, upgrades and retrofits, and other requirements as they emerge.

Job Summary

· Manage all aftermarket commercial and technical concerns of the assigned customer accounts commencing upon commercial operation of the power plant equipment, including field service, parts, component repairs, shop repairs, retrofit and upgrade needs, account value, etc.

· Facilitate single-point communication with the customer; own all that happens within assigned accounts.

· Provide highly responsive technical support as required to assigned customer accounts, routing technical support cases through resources available at a personal level, other resources within the team, Customer Service Engineering, and Field Service, as appropriate.

· Responsible for administering all Mitsubishi Power Aero contractual commitments during the warranty period (in accordance with Mitsubishi Power Aero approval matrix), as applicable; responsible for administering warranty budgets effectively for assigned accounts.

· Responsible for managing and administering warranty parts shipments when required, coordination of returned material for the sites, and vendor repairs for certain parts or returned material from the field.

· Manage the availability and reliability metrics for assigned accounts.

· Responsible for coordinating and planning maintenance events with the customer to ensure high availability and reliability of the equipment; requires effective communication to take said requirements and propose/plan/coordinate/present work to be done internally to stakeholders assigned to support the work (i.e., spare parts, overhaul and repair, retrofits and upgrades, field service, controls engineers, customer service engineers, or contractors) as may be required.

· Coordinate the presentation and sale of Spare Parts and Service Bulletins to each assigned account to help meet fleet availability requirements and ensure customers are informed.

· Establish a good working relationship with assigned customer base to ensure continuous quality improvement and increased customer satisfaction while protecting Mitsubishi Power Aero interests.

· Coordinate and help to schedule engine shop repairs.

· Work closely with other functional groups within Mitsubishi Power Aero to ensure customer expectations are met or exceeded.

· Provide a weekly report regarding the status of customer accounts detailing all outages and other commercial concerns for business review.

· Utilize available technical platforms to properly report and manage technical cases, warranty cases, manage proposal opportunities, approve invoices, and maintain account data integrity of assigned accounts on designated platforms overall (CSRS, CRM, CTR, SAP, Akritiv, etc.).

· Understand Aftermarket upgrade possibilities, and facilitate/lead the presentation of upgrade and retrofit opportunities to customers in order to maximize Mitsubishi Power Aero value. Perform follow-ups with customer, lean forward to drive and know customer decision-making process, and participate to support closure of each opportunity. Proactively stay engaged and aware during execution phase to ensure customer satisfaction.

· Participate in Mitsubishi Power Aero user conferences and other customer relationship-building efforts and events sponsored by Mitsubishi Power Aero. Implement other ways to reach and develop customer accounts beyond the usual contacts established in an effort to deepen relationships and develop short- and long-term service work plans.

· Travel to customer locations is expected in an effort to: build relationships; handle emergency troubleshooting or repairs within the capability of the CSM and in support of maintenance planning; present upgrade opportunities; drive improved data related to service bulletin implementation; and provide a superior customer experience.

· Maintain keen awareness of account value (i.e., historical, actual, and projected revenue per year by product line) and effectively plan account short- and long-term goals (with support of available resources) to maximize account value per product. Monitor accounts receivable status and support finance team as needed to ensure timely collections.

Special Skills

· Business acumen and contractual service business knowledge

· Highly effective communication and influencing skills

· Excellent teamwork abilities

· Strong ability to present and summarize topics for internal stakeholders and customers utilizing standard MS programs (i.e., Word, Excel, PowerPoint); be able to interface maturely at various levels of customer’s organization

· Proactive engagement and energy to raise service levels for assigned account base

Education/Experience

· Engineering or business degree or alternatively, 20-25 years of related experience in the power generation field

· Mitsubishi Power Aero product experience highly preferred, but not required; other aero-derivative or heavy-frame gas turbine technology acceptable

· Previous customer service experience required

· International and language skills a plus

Additional Requirement

20-40% travel guideline (domestic/international) will be required to visit customers

Job Type: Full-time

Benefits:

401(k)
401(k) matching
Dental insurance
Disability insurance
Flexible schedule
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Parental leave
Tuition reimbursement
Vision insurance

Schedule:

Monday to Friday

Ability to commute/relocate:

Glastonbury, CT 06033: Reliably commute or planning to relocate before starting work (Required)

Education:

Bachelor's (Required)

Experience:

Aftermarket Customer Service: 10 years (Required)

Work Location: In person

Quick Apply

jobs in West Hartford, CT

Customer Service Manager (CSM)

Optometrist

Social Media Manager

General Manager/Sales Manager Located in Algeria

Construction Laborer/Helper

Videographer/Camera Operator

Chef - Buckingham Heights

RN Designee - The Residence at Glastonbury

Medical Delivery Driver

Delivery Driver/Package Handler

Commercial Lawn and Garden Small Engine Technician

Skating Rink Cashier

Machine Maintenance Technician

Violin/Viola Teacher

Dentist

Associate General Dentist

Seasonal Warehouse Worker /Package Handler

White Glove Furniture Delivery Driver & Helper

Automotive Professional Technician

Associate Attorney

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