Top 16397 Computer Operations Support Jobs

Technical Support Manager - HVAC Construction
Warmboard Inc. —Scotts Valley, CA
- $110,000 - $140,000 a year
- Full-time
- 5 years
- Residential
- Analysis skills
- Health insurance
- Dental insurance
Quick Apply
3d
Enterprise Imaging Informatics Supervisor
SYSTEM West Virginia University Health System —Morgantown, WV
- Full-time
- Microsoft Excel
- Computer Science
- Hospital
Project Manager, IT Help Desk Support Services
Matlock —Fort Bliss, TX
- $65,000 - $95,000 a year
- Email
- Background check
- Windows
- Team management
- Health insurance
- Dental insurance
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IT Application Manager
Nifco America, Corp. —Canal Winchester, OH
- Full-time
- Hybrid work
- Background check
- Computer science
- Computer Science
- Health savings account
- Health insurance
Quick Apply
Key Injection Facility (KIF) Manager
Essintial Enterprise Solutions LLC —Palmetto, FL
- $130,000 - $180,000 a year
- Full-time
- Customer service
- Ability to walk for extended periods
- 5 years
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Principal Integration & Data Platform Engineer
Younger Optics —Torrance, CA
- $125,000 - $140,000 a year
- Full-time
- Hybrid work
- Background check
- Azure
- System design
- Health insurance
- Dental insurance
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IT Manager
BRIGHTWATER SENIOR LIVING GROUP, LLC —Bend, OR
- Full-time
- Computer science
- Computer Science
- 5 years
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4d
Staff Engineer – Customer Applications
GE Aerospace —Grand Rapids, MI
- $130,000 - $173,000 a year
- Full-time
- Hybrid work
- Computer Science
- Engineering
- Pass drug screening
- Paid parental leave
- Disability insurance
Senior RPG Programmer
VersityLink —Romeoville, IL
- $115,000 - $187,000 a year
- Full-time
- Hybrid work
- Computer science
- Computer Science
- 5 years
- Health insurance
- Dental insurance
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5d
IT Manager
Rydin Decal —Streamwood, IL
- $120,000 - $140,000 a year
- Full-time
- Hybrid work
- 7 years
- Computer Science
- Inventory management
- Profit sharing
- Paid holidays
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Project Manager, Quality & Commissioning, NA
Vantage Data Centers —Sterling, VA
- $120,000 - $150,000 a year
- Full-time
- Computer science
- Computer Science
- Up to 50% travel
- AD&D insurance
- Disability insurance
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RPG Programmer
Coilcraft —Cary, IL
- $65,000 - $100,000 a year
- Full-time
- ERP systems
- Mid-level
- Analysis skills
- Profit sharing
- Health savings account
Quick Apply
7d
Database Manager (Full Time, Year-Round 1.0 FTE)
San Domenico School —San Anselmo, CA
- $88,000 - $106,000 a year
- Full-time
- School experience
- Mid-level
- Bachelor's degree
- 403(b) matching
- Health insurance
Quick Apply
Network Operations Manager
National Comprehensive Cancer Network —Plymouth Meeting, PA
- Computer science
- Computer Science
- 5 years
Quick Apply
Applications and Integration Engineer
Hodgson Russ LLP —Buffalo, NY
- $69,740 - $85,555 a year
- Full-time
- Background check
- Azure
- Computer Science
- Health savings account
- Disability insurance
Quick Apply
IT Specialist
EST Analytical —West Chester Township, OH
- $85,000 - $100,000 a year
- Full-time
- Hybrid work
- ERP systems
- System design
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Information Technology – Systems Support Technician
Columbia Fruit Packers —Wenatchee, WA
- $25 - $28 an hour
- Full-time
- Bilingual
- Background check
- Spanish
- Paid holidays
- Health insurance
Quick Apply
Lab Manager (San Jose)
Celestica —San Jose, CA
- $107,848 - $160,734 a year
- Schematics
- Mid-level
- Windows
Cyber Security Vulnerability Researcher, Advanced (Security Engineering, Senior Associate)
The MIL Corporation —Lexington Park, MD
- $130,000 - $193,000 a year
- Computer Science
- Bachelor of Science
- Research
- Health insurance
- Tuition reimbursement
Program/Project Manager III
Dynamic Management Associates —Arlington, VA
- $195,000 - $210,000 a year
- Full-time
- Hybrid work
- Computer Science
- 11+ years
- Analysis skills
Quick Apply

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Technical Support Manager - HVAC Construction

Warmboard Inc.
Scotts Valley, CA

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Job Details

Full-time
$110,000 - $140,000 a year
3 days ago

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Employee assistance program
Vision insurance
401(k) matching
Life insurance

Qualifications

Teamwork
Technical support via phone
Phone communication
Residential construction
Team development
Problem-solving
Training & development
Process management
Client interaction via phone calls

Full Job Description

Technical Support Manager

Warmboard Inc., located in Scotts Valley, is the number one radiant floor heating brand in North America. We're renowned for the quality and performance of our products.

The ideal candidate has hands-on experience in residential construction. In addition to general construction knowledge, they will have knowledge of all aspects of HVAC, but especially radiant floor heating, boilers, heat pumps, air conditioning, ERV and HRV technologies, as well as the controls that are applied to these systems.

What you'll do:

Team Leadership & Execution

Lead ongoing training and development of Technical Support team members
Coach the team to deliver high-quality technical support
Serve as an escalation point for complex issues, stepping in directly when needed to support customers and the team
Guide day-to-day execution, ensuring issues are handled efficiently based on complexity

Technical Support Operations

Oversee daily support across phone and email channels, with a strong emphasis on a phone-first support model
Build and reinforce best practices for handling real-time customer interactions over the phone, including troubleshooting, communication, and de-escalation
Act as a hands-on leader, stepping in during peak times and complex situations
Drive effective troubleshooting across hardware, software, and system-related issues
Own and optimize case management workflows to improve resolution speed and consistency

Process & Cross-Functional Collaboration

Partner with Product, Engineering, and Quality to improve troubleshooting workflows and system reliability
Build and manage Help Center and knowledge base content to improve self-service and internal support
Identify trends and provide feedback to drive product and process improvements

Reporting & Continuous Improvement

Analyze support metrics to identify gaps and improve performance
Forecast staffing needs and ensure proper coverage
Continuously refine processes, tools, and documentation to improve efficiency and scale
Continuously look for opportunities to streamline workflow, automate repetitive tasks, and enhance customer experience

Who you are:

5+ years of experience in technical support or support engineering
3+ years leading teams in a hardware + software environment
Strong hands-on troubleshooting across devices, systems, and integrations
Experience in a phone-first support environment with real-time coaching
Proven ability to build and scale support processes, workflows, and infrastructure
Strong understanding of case management, escalations, and SLA-driven support
Experience building and maintaining Help Center / knowledge base content
Ability to partner with Engineering, Product, and Business Systems
Analytical mindset with a focus on improving performance through data

Bonus Points For:

Experience supporting connected devices, hardware, IoT or mission-critical systems
Background building or scaling a technical support organization in a high-growth environment
Experience developing Help Center / knowledge base strategy and content
Experience working cross-functionally with Engineering and Product to resolve systemic issues
Strong analytical background with experience using support metrics to drive improvements

Please submit your cover letter and resume for consideration. No phone calls or faxes please. To all recruitment agencies: Warmboard does not accept agency resumes.

Job Type: Full-time

Pay: $110,000.00 - $140,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Employee assistance program
Health insurance
Life insurance
Paid time off
Vision insurance

Experience:

Residential construction: 2 years (Required)

Ability to Commute:

Scotts Valley, CA 95066 (Required)

Work Location: In person

Quick Apply

Refine Your Search

Computer Operations Support jobs

Technical Support Manager - HVAC Construction

Enterprise Imaging Informatics Supervisor

Project Manager, IT Help Desk Support Services

IT Application Manager

Key Injection Facility (KIF) Manager

Principal Integration & Data Platform Engineer

IT Manager

Staff Engineer – Customer Applications

Senior RPG Programmer

IT Manager

Project Manager, Quality & Commissioning, NA

RPG Programmer

Database Manager (Full Time, Year-Round 1.0 FTE)

Network Operations Manager

Applications and Integration Engineer

IT Specialist

Information Technology – Systems Support Technician

Lab Manager (San Jose)

Cyber Security Vulnerability Researcher, Advanced (Security Engineering, Senior Associate)

Program/Project Manager III

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