20 Best Director Of Customer Success jobs (Hiring Now!)

Director of Customer Experience
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Director of Customer Experience

Miaplaza Inc. - Remote

Apply Now

Job Details

Full-time $100,000 - $130,000 a year

Benefits

Health savings account
Paid holidays
Health insurance
Dental insurance
401(k)
Flexible spending account
Paid time off
Parental leave
Employee assistance program
Vision insurance
401(k) matching
Employee discount
Flexible schedule
Life insurance

Qualifications

Management
Sales
Customer service
Learning technology
5 years
Business analysis
Bachelor's degree
Senior level
SaaS
Leadership
Communication skills
Marketing

Full Job Description

Location: 100% remote within the U.S.

Classification: Full-time

Pay Range: $100,000 - $130,000 annual salary

Welcome to Miaplaza!

Our vision is to elevate online learning by applying the most successful approaches in virtual education to create an accessible and inclusive online learning experience where all students can be successful! We offer various online platforms for homeschoolers as well as a private online high school, . Our primary K-8 homeschool curriculum site is and our 9-12 site is . Our student base is rapidly growing, and we’re hiring for multiple positions across several departments! Our expansion stems from our commitment to providing exceptional educational content and our pursuit of new opportunities.

You can hear our CEO, Johannes Ziegler, discuss our company’s values and future! (https://tinyurl.com/miaplaza-CEO-video/)

How you’ll make an impact (position summary):

As the Director of Customer Experience, you'll be at the forefront of our mission to empower children through exceptional learning experiences by managing our customer facing staff across Miaplaza. You will be pivotal in shaping strategic customer service initiatives, optimizing support operations, and developing cross-functional teams to meet customer needs across business lines and product areas. By leveraging data and analytics, you’ll develop a robust support infrastructure that drives customer satisfaction, improves retention, and enables every customer to get the most out of our product. Your leadership will be crucial in building a world-class customer experience team that understands our educational mission and helps every family make the most of their Miaplaza journey.

What you’ll do (responsibilities):

Strategy Development and Implementation

Build a vision for the customer experience department at Miaplaza that allows us to handle diverse support needs, establishing clear communication and reporting lines between expert teams.
Develop and ensure efficient operations and high quality interactions between staff and customers, aligning with the company’s mission and goals.
Utilize data and analytics to identify trends, make informed decisions, and drive strategic initiatives that drive customer satisfaction and improve retention.
Optimize resource allocation to manage seasonal fluctuations in customer service demand, ensuring rapid response times during peak periods while maximizing staff utilization during slower seasons.

Customer Support and Satisfaction

Generate communication strategies that engage our customer base by:
Facilitating consistent and timely communication with our customers across a wide range of scenarios and customer facing channels
Fostering a sense of community through online forums and social media
Improving feedback mechanisms
Partner with management to handle escalated customer interactions, ensuring communications remain in alignment with the company’s mission and values.
Develop processes for identifying trending customer questions and issues and proactively addressing them.
Maintain exceptional standards of quality in customer interactions that address customers’ underlying needs and misconceptions.

Hiring, Training, and Development

Mentor and develop the customer service management team, promoting a culture of excellence, customer compassion, efficiency, and continuous improvement.
Direct the hiring strategy for the customer service department, working with customer service managers to set clear hiring goals and develop effective hiring processes that recruit exceptional customer service agents.
Ensure robust onboarding, professional development, and growth opportunities are in place at all levels of the department.
Implement department-wide professional development strategies to strengthen the skills, knowledge, and efficiency of the customer services team.

Cross-functional Management and Collaboration

Spearhead the integration of customer service across diverse business lines, collaborating with product experts to ensure comprehensive, high-quality support throughout the organization.
Collaborate with Pedagogy, Product Development, and other department leaders to develop and align unified goals and strategies that drive sales and influence product decisions.
Partner with Marketing to train customer service staff in ethical product promotion, emphasizing honest recommendations based on customer fit.

You may be a good fit if you have (requirements):

A bachelor’s degree or equivalent experience
5+ years in a management role with a proven track record in building and managing high-performance teams
Experience in cross-functional management, driving culture and organizational change
Prior experience in a customer-facing role, with expertise in customer service principles and best practices
Passionate about creating exceptional learning experiences for students and seamless product experiences for their families.
Strong interpersonal and communication skills
Growth mindset and motivated by constructive feedback
Proven ability to work independently, manage schedules, and meet deadlines
Highly motivated, proactive, and seeks opportunities for continuous improvement
High standards of integrity and transparency
Access to a computer/laptop (with camera) and reliable high-speed internet connection

What makes you stand out (nice-to-haves):

Experience in Edtech, tech, and/or a Software as a Service companies
Demonstrated success in building strong operations and scaling teams
Sales and/or marketing experience
Prior experience in the field of education, with strong knowledge of the US education system.

What you’ll love about working at Miaplaza:

You’ll be part of a mission-driven team dedicated to innovative education solutions for children who learn in diverse ways.
Our 100% remote team can work from any productive location that has substantial overlap with US time zones (no travel required!)
We promote flexibility and encourage employees to shape their work environments and schedules around their lives!
Full-time employees are eligible for health, dental, and vision insurance, inclusive of specialty care options like fertility benefits, mental health services, and chiropractic care, FSA, HSA, and life insurance.
All employees are eligible for a 401(k) retirement plan with employer match, Paid Time Off (PTO), floating holidays, parental leave, and other perks and benefits.
We invite your family and friends to join our journey! All employees receive free site memberships and discounted MOHS tuition for the children in their household, plus two additional memberships for other children in their lives.
You’ll collaborate with colleagues on challenging and rewarding projects, and connect through community and culture events.

Ready to apply?

Please start by submitting your application and resume. The hiring process includes assessments, a phone call interview, an assignment, and hiring manager/team video interviews. We prioritize accessibility and inclusivity within our hiring practices and team. Please contact HR if you need accommodation at any point during hiring or employment. Miaplaza is an E-Verify participating employer. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable laws and regulations.

Links:

Miacademy: https://parents.miacademy.co/
Always Icecream: https://parents.always-icecream.com/
Clever Dragons: https://parents.clever-dragons.com/
MiaPrep: https://parents.miaprep.com/
MiaPrep Online High School: https://miaprep.com/online-school/
Hear our CEO, Johannes Ziegler, discuss our company’s values and future: https://tinyurl.com/miaplaza-CEO-video/
Careers page: https://careers.miaplaza.com/

Job Type: Full-time

Pay: $100,000.00 - $130,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Employee assistance program
Employee discount
Flexible schedule
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Parental leave
Vision insurance

Schedule:

Monday to Friday

Work Location: Remote

Apply Now

Director Of Customer Success jobs

Director of Customer Experience

Director of Business Development and Customer Success

Director of Manufacturing

Director of Conversion Rate Optimization

Client Development Director

Director of eCommerce

Customer Success Director, EV Charging

Director of New Hire Experience

Director, Inside Sales & Customer Support

VP of Plant Operations / Director of Plant Operations

Director of International Student Recruitment & Admissions

Vice President of Business Development

Director of Warehouse Sales

Director of IT Infrastructure Services

Entry Level Director of Sales

Director of Customer Service

VP of Sales and Marketing

Director of Operations

Director of Food Drug Mass Retail - $150k

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