20 Best Help Desk Analyst jobs (Hiring Now!)

Platform Application Analyst
U.S. Eagle Federal Credit Union —Albuquerque, NM
Education: (1) A two-year college degree, or (2) completion of a specialized certification or licensing, or (3) completion of specialized training courses…
$76,471.20 a year
IT Help Desk Analyst In Office
Utica First Insurance —Oriskany, NY
Provide Helpdesk support to external users (Utica First agents and business partners) for implementation setup, problem resolution, usage of our website and…
$40,000 - $45,000 a year
Quick Apply
Help Desk Analyst
Ingles Markets —Black Mountain, NC
Answer incoming inquiries from stores and corporate users concerning problems with technical or operational issues. High School diploma, or equivalent.
From $41,990 a year
Quick Apply
3d
Systems/Network Administrator
Creative Community Living Services —Watertown, WI
Driver's license, insurance and access to a vehicle (Required). Cybersecurity: Identify and eliminate security risks, monitor Sentinel One, RMM, and Cisco Duo…
$75,000 - $82,500 a year
Quick Apply
3d
Customer Support Analyst (917)
ABC® Supply Co. Inc. —Beloit, WI
Experience with accepting large volumes of incoming calls and emails. Research and communicate findings of customer payments, short pays and cash application…
Estimated: $40.5K - $51.3K a year
9d
Technical Analyst Levels II & III
Swick Technologies —New Berlin, WI
A valid Wisconsin driver's license, a good driving record, and proof of insurance. Act as second-level escalation, providing polished leadership and advanced…
$45,000 - $65,000 a year
Quick Apply
Infrastructure Analyst On Site
Utica First Insurance —Oriskany, NY
Perform administrational functions and tasks associated with network maintenance, design and deployment as well as network operations, PC and LAN technical…
$75,000 - $90,000 a year
Quick Apply
4d
Help Desk
FinGarde, LLC —Heath, OH
Analyze and troubleshoot technical issues reported by users. The ideal candidate will have a strong technical background and excellent communication skills to…
$19.94 - $21.20 an hour
Quick Apply
13d
Service Desk Analyst
TEKsystems —Halethorpe, MD
Remote troubleshooting, remote support, remote desktop, customer service oriented, customer experience, troubleshooting, Windows 10, Help desk support, Support,…
$16.50 - $18.00 an hour
5d
Help Desk Analyst
Digitys —Colorado
Associate's degree from an accredited institution in a field of study related to the work assignment, including Computer Science, Computer Information Systems,…
$25 - $27 an hour
Quick Apply
4d
Analyst, CAT Helpline
Finra —Rockville, MD
Document all incoming customer inquiries into the CRM system to provide detailed information on the caller, the caller’s firm, and type of data/technical…
$59,500 - $126,600 a year
IT Application Analyst
Wyandotte Tribe of Oklahoma —Wyandotte, OK
Technical Degree, Associate Degree in field, or at least 2 years completed and actively pursuing Bachelor Degree in field. Ability to obtain Gaming License.
Estimated: $53.6K - $67.9K a year
Quick Apply
Network Analyst
Metro Communications Co. —Sullivan, IL
Mentor technical and non-technical team members on technical issues. Associates/Bachelors in Computer Science, Engineering, or related field.
$18.00 - $21.50 an hour
Quick Apply
Network Analyst
United States District Court —Covington, KY
A bachelor’s degree from an accredited college (preferably with a concentration in computer or management-information science or a related field).
$49,966 - $73,553 a year
Quick Apply
5d
IT Service Desk Supervisor
Buchanan Technologies —Wichita, KS
Respond to telephone calls, email and requests for ticket routing & escalations in a fast, friendly manner and have the ability to explain technical situations.
$50,000 a year
Quick Apply
10d
EFM - Analyst, Desktop Support
Estes Forwarding Worldwide, LLC —Novi, MI
Receive and respond to incoming calls, pages, and/or emails regarding desktop problems. Minimum of at least one acceptable technical certification.
Estimated: $57.9K - $73.4K a year
Senior Help Desk Analyst
Phase V Consulting Inc —Washington, DC
This challenging position requires an individual with demonstrated experience in resolving technical client support in a service desk setting, ability to…
$74,000 - $79,000 a year
Quick Apply
3d
Help desk technicians/Service Desk Analyst
Nepstaff —Jackson, MS
Common tasks will include imaging PCs, issuing equipment to MDCPS employees, providing user support for internal applications, Providing assistance with mobile…
$40 - $45 an hour
Quick Apply
13d
IT Technical Analyst
LCS —Des Moines, IA
The IT Technical Analyst is responsible for providing prompt technical support and customer service, service desk call and ticket troubleshooting, diagnosis and…
$48,800 - $61,000 a year
5d
IT Help Desk Support Analyst
MEGA CAPITAL FUNDING, INC —Calabasas, CA
Provide technical support to customers via phone, email, and chat. Document technical details and customer interactions. Install and configure computer systems.
$25 - $30 an hour
Quick Apply
10d

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Platform Application Analyst

U.S. Eagle Federal Credit Union - Albuquerque, NM

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Job Details

Full-time $76,471.20 a year

Qualifications

System administration
Management
Software troubleshooting
Mid-level
3 years
Information security
ITIL
ServiceNow
IT
Associate's degree
Communication skills

Full Job Description

At U.S. Eagle, you can make a big impact and help us create a world where people matter more. The Platform Application Analyst is responsible for the ongoing operations and administration of applications and systems used to connect Members and U.S. Eagle employees, primarily the service desk, change management, CMDB (Configuration Management Data Base), ITSM (IT Service Management), intranet, and external website. Responsibilities include participation in software configuration, maintenance, upgrades, patches of all assigned applications, installation, and back-up for knowledge administration and custom programming support.

Essential Functions & Responsibilities:

Responsible for application administration, customization, upgrades, releases and patches to internal service desk, change management, CMDB, ITSM, intranet, external website, and other designated application systems. Also ensuring adequate testing and training when needed.
Conducts technical research on system upgrades to determine hardware and software functionality and compatibility with current systems.
Responsible for evaluating, troubleshooting and resolving issues of a higher technical nature, both routine and emergency, ensuring root cause is identified and documented.
Coordinating and liaising with IT groups and other relevant business units regarding system changes. Research proposed changes and effectively communicate system parameter options and capabilities to all stakeholders.
Works with Information Technology, Outsourced Development Vendor, Project Managers, Business System Analysts and others to coordinate implementation of projects affecting assigned application or system.
Responsible for ensuring periodic programs and processes are run correctly and as scheduled for all applications and systems.
Provides Tier 2 technical support to other departments within the Credit Union for assigned applications.
Works with business unit leaders to ensure employee access and privilege levels are appropriate and consistent with the information security program.
Responsible for ensuring vulnerability remediation for all applications are completed in proper SLA timeframes.
Utilize IT helpdesk software for incoming work and update the Knowledge Base as needed.
Monitor licenses and service agreements related to assigned applications.
Other related duties as assigned.

Experience:Three years to five years of similar or related experience.

Education: (1) A two-year college degree, or (2) completion of a specialized certification or licensing, or (3) completion of specialized training courses conducted by vendors, or (4) job-specific skills acquired through an apprenticeship program.

Interpersonal Skills: Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.

Other Skills:Experience with Service Now System Administration and functionality. Familiar with Knowledgebase Administration and Management and ITIL (IT Infrastructure Library) methodology preferred.

Physical Requirements: The employee is regularly required to sit, use hands to finger, handle, or feel, reach with hands and arms, talk and hear. The employee is occasionally required to stand, walk, balance, stoop, kneel, or crouch. The employee must occasionally lift and/or move up to ten (10) pounds. Specific vision abilities required by this job include close and far vision, color vision, and ability to focus.

Work Environment: The noise level in the office work environment is typically moderate.

Apply Now

Help Desk Analyst jobs

Platform Application Analyst

IT Help Desk Analyst In Office

Help Desk Analyst

Systems/Network Administrator

Customer Support Analyst (917)

Technical Analyst Levels II & III

Infrastructure Analyst On Site

Help Desk

Service Desk Analyst

Help Desk Analyst

Analyst, CAT Helpline

IT Application Analyst

Network Analyst

Network Analyst

IT Service Desk Supervisor

EFM - Analyst, Desktop Support

Senior Help Desk Analyst

Help desk technicians/Service Desk Analyst

IT Technical Analyst

IT Help Desk Support Analyst

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