20 Best Help Desk Analyst jobs (Hiring Now!)

Platform Application Analyst
U.S. Eagle Federal Credit Union —Albuquerque, NM
Education: (1) A two-year college degree, or (2) completion of a specialized certification or licensing, or (3) completion of specialized training courses…
$76,471.20 a year
Help Desk Analyst
Ingles Markets —Black Mountain, NC
Answer incoming inquiries from stores and corporate users concerning problems with technical or operational issues. High School diploma, or equivalent.
From $41,990 a year
Quick Apply
3d
Systems/Network Administrator
Creative Community Living Services —Watertown, WI
Driver's license, insurance and access to a vehicle (Required). Cybersecurity: Identify and eliminate security risks, monitor Sentinel One, RMM, and Cisco Duo…
$75,000 - $82,500 a year
Quick Apply
3d
IT Support Analyst - 26319
Computer Enterprises, Inc. (CEI) —Pittsburgh, PA
CEI's client in the energy industry is searching for an IT Support Analyst to assist with Troubleshooting and resolving remote hardware, software, and network…
$25 - $27 an hour
Quick Apply
1h
Help Desk
FinGarde, LLC —Heath, OH
Analyze and troubleshoot technical issues reported by users. The ideal candidate will have a strong technical background and excellent communication skills to…
$19.94 - $21.20 an hour
Quick Apply
13d
IT Help Desk Analyst In Office
Utica First Insurance —Oriskany, NY
Provide Helpdesk support to external users (Utica First agents and business partners) for implementation setup, problem resolution, usage of our website and…
$40,000 - $45,000 a year
Quick Apply
Technical Analyst Levels II & III
Swick Technologies —New Berlin, WI
A valid Wisconsin driver's license, a good driving record, and proof of insurance. Act as second-level escalation, providing polished leadership and advanced…
$45,000 - $65,000 a year
Quick Apply
Network Analyst
Metro Communications Co. —Sullivan, IL
Mentor technical and non-technical team members on technical issues. Associates/Bachelors in Computer Science, Engineering, or related field.
$18.00 - $21.50 an hour
Quick Apply
Analyst, CAT Helpline
Finra —Rockville, MD
Document all incoming customer inquiries into the CRM system to provide detailed information on the caller, the caller’s firm, and type of data/technical…
$59,500 - $126,600 a year
Desktop Support
Proteam Solutions Inc. —Columbus, OH
Valid state of Ohio driver’s license. Provides technical assistance to end users, help desk and fellow support analyst, utilizing technical information provided…
$20 - $22 an hour
Quick Apply
14d
Network Analyst
United States District Court —Covington, KY
A bachelor’s degree from an accredited college (preferably with a concentration in computer or management-information science or a related field).
$49,966 - $73,553 a year
Quick Apply
5d
Infrastructure Analyst On Site
Utica First Insurance —Oriskany, NY
Perform administrational functions and tasks associated with network maintenance, design and deployment as well as network operations, PC and LAN technical…
$75,000 - $90,000 a year
Quick Apply
4d
Help Desk Analyst
Digitys —Colorado
Associate's degree from an accredited institution in a field of study related to the work assignment, including Computer Science, Computer Information Systems,…
$25 - $27 an hour
Quick Apply
4d
IT Application Analyst
Wyandotte Tribe of Oklahoma —Wyandotte, OK
Technical Degree, Associate Degree in field, or at least 2 years completed and actively pursuing Bachelor Degree in field. Ability to obtain Gaming License.
Estimated: $53.6K - $67.9K a year
Quick Apply
IT Help Desk Support Analyst
MEGA CAPITAL FUNDING, INC —Calabasas, CA
Provide technical support to customers via phone, email, and chat. Document technical details and customer interactions. Install and configure computer systems.
$25 - $30 an hour
Quick Apply
10d
IT Infrastructure Analyst
Meridian Technologies —Chillicothe, IL
Requirements Analysis: Knowledge of tools, methods, and techniques of requirement analysis; ability to elicit, analyze and record required business…
From $35 an hour
Quick Apply
3d
Help Desk Support
The Crox Group —San Antonio, TX
The ideal candidate will provide technical support and assistance to our internal users, ensuring smooth operations within our organization.
$20 - $22 an hour
Quick Apply
1h
IT Systems Analyst
Elvis Presley Enterprises —Memphis, TN
SPECIAL REQUIREMENTS*: Ability to stoop, reach, walk, sit, and stand for extended periods of time; use hands to handle objects, tools or controls, climb ladders…
$55,000 - $70,000 a year
Quick Apply
Help desk technicians/Service Desk Analyst
Nepstaff —Jackson, MS
Common tasks will include imaging PCs, issuing equipment to MDCPS employees, providing user support for internal applications, Providing assistance with mobile…
$40 - $45 an hour
Quick Apply
13d
Jr. Business Data Analyst
webfx.com —Harrisburg, PA
On-site, state-of-the-art training amenities to facilitate departmental trainings, industry-related updates, and monthly Lunch-and-Learns.
Estimated: $38K - $48.2K a year
Quick Apply

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Platform Application Analyst

U.S. Eagle Federal Credit Union - Albuquerque, NM

Apply Now

Job Details

Full-time $76,471.20 a year

Qualifications

System administration
Management
Software troubleshooting
Mid-level
3 years
Information security
ITIL
ServiceNow
IT
Associate's degree
Communication skills

Full Job Description

At U.S. Eagle, you can make a big impact and help us create a world where people matter more. The Platform Application Analyst is responsible for the ongoing operations and administration of applications and systems used to connect Members and U.S. Eagle employees, primarily the service desk, change management, CMDB (Configuration Management Data Base), ITSM (IT Service Management), intranet, and external website. Responsibilities include participation in software configuration, maintenance, upgrades, patches of all assigned applications, installation, and back-up for knowledge administration and custom programming support.

Essential Functions & Responsibilities:

Responsible for application administration, customization, upgrades, releases and patches to internal service desk, change management, CMDB, ITSM, intranet, external website, and other designated application systems. Also ensuring adequate testing and training when needed.
Conducts technical research on system upgrades to determine hardware and software functionality and compatibility with current systems.
Responsible for evaluating, troubleshooting and resolving issues of a higher technical nature, both routine and emergency, ensuring root cause is identified and documented.
Coordinating and liaising with IT groups and other relevant business units regarding system changes. Research proposed changes and effectively communicate system parameter options and capabilities to all stakeholders.
Works with Information Technology, Outsourced Development Vendor, Project Managers, Business System Analysts and others to coordinate implementation of projects affecting assigned application or system.
Responsible for ensuring periodic programs and processes are run correctly and as scheduled for all applications and systems.
Provides Tier 2 technical support to other departments within the Credit Union for assigned applications.
Works with business unit leaders to ensure employee access and privilege levels are appropriate and consistent with the information security program.
Responsible for ensuring vulnerability remediation for all applications are completed in proper SLA timeframes.
Utilize IT helpdesk software for incoming work and update the Knowledge Base as needed.
Monitor licenses and service agreements related to assigned applications.
Other related duties as assigned.

Experience:Three years to five years of similar or related experience.

Education: (1) A two-year college degree, or (2) completion of a specialized certification or licensing, or (3) completion of specialized training courses conducted by vendors, or (4) job-specific skills acquired through an apprenticeship program.

Interpersonal Skills: Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.

Other Skills:Experience with Service Now System Administration and functionality. Familiar with Knowledgebase Administration and Management and ITIL (IT Infrastructure Library) methodology preferred.

Physical Requirements: The employee is regularly required to sit, use hands to finger, handle, or feel, reach with hands and arms, talk and hear. The employee is occasionally required to stand, walk, balance, stoop, kneel, or crouch. The employee must occasionally lift and/or move up to ten (10) pounds. Specific vision abilities required by this job include close and far vision, color vision, and ability to focus.

Work Environment: The noise level in the office work environment is typically moderate.

Apply Now

Help Desk Analyst jobs

Platform Application Analyst

Help Desk Analyst

Systems/Network Administrator

IT Support Analyst - 26319

Help Desk

IT Help Desk Analyst In Office

Technical Analyst Levels II & III

Network Analyst

Analyst, CAT Helpline

Desktop Support

Network Analyst

Infrastructure Analyst On Site

Help Desk Analyst

IT Application Analyst

IT Help Desk Support Analyst

IT Infrastructure Analyst

Help Desk Support

IT Systems Analyst

Help desk technicians/Service Desk Analyst

Jr. Business Data Analyst

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