20 Best Help Desk Analyst jobs (Hiring Now!)

Analyst, CAT Helpline
Finra —Rockville, MD
Document all incoming customer inquiries into the CRM system to provide detailed information on the caller, the caller’s firm, and type of data/technical…
$59,500 - $126,600 a year
IT Help Desk Analyst In Office
Utica First Insurance —Oriskany, NY
Provide Helpdesk support to external users (Utica First agents and business partners) for implementation setup, problem resolution, usage of our website and…
$40,000 - $45,000 a year
Quick Apply
12d
Technical Support Analyst
Johnson Matthey —Savannah, GA
Infrastructure Support: Configure, deploy, maintain, and troubleshoot local infrastructure, including workstations, laptops, printers, phones, mobile devices,…
Estimated: $56.4K - $71.4K a year
Senior Help Desk/System Administrator
The eConsortium Group —Houston, TX
Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience). 5+ years of experience in a senior-level help desk…
Estimated: $64.2K - $81.3K a year
Quick Apply
Help Desk Analyst/Information Systems Assistant (Onsite)
Joblio —Charleston, WV
Respond to calls, emails, and requests for support. The ideal candidate will provide technical support and resolve hardware/software issues.
$45 - $50 an hour
Quick Apply
1d
Help Desk
FinGarde, LLC —Heath, OH
Analyze and troubleshoot technical issues reported by users. The ideal candidate will have a strong technical background and excellent communication skills to…
$19.94 - $21.20 an hour
Quick Apply
8d
Entry Level Help Desk Analyst
Frontline Managed Services —Maumee, OH
You will be able to explain technical issues in a way that is easy for non-technical people to understand. As a member of the Service Desk Team, you will be the…
$15 an hour
Quick Apply
Network Analyst
United States District Court —Covington, KY
A bachelor’s degree from an accredited college (preferably with a concentration in computer or management-information science or a related field).
$49,966 - $73,553 a year
Quick Apply
17h
Help Desk Technician
COMPUTER CENTRAL —Wilson, NC
We are looking for a customer service oriented Help desk analyst to provide technical support to users in an efficient and accurate manner.
$18 - $24 an hour
Quick Apply
1d
IT Help Desk Support Analyst
MEGA CAPITAL FUNDING, INC —Calabasas, CA
Provide technical support to customers via phone, email, and chat. Document technical details and customer interactions. Install and configure computer systems.
$25 - $30 an hour
Quick Apply
5d
Technical Analyst Levels II & III
Swick Technologies —New Berlin, WI
A valid Wisconsin driver's license, a good driving record, and proof of insurance. Act as second-level escalation, providing polished leadership and advanced…
$45,000 - $65,000 a year
Quick Apply
Support Analyst I
Lee University —Cleveland, TN
25% of the time will consist of answering telephone calls, transferring calls, sitting, stooping, reaching, typing, and bending. Mac OS: 1 year (Preferred).
From $36,000 a year
Quick Apply
13d
HRIS Systems Analyst: techno-functional Oracle Fusion Cloud HCM (Core HR / Total Rewards)
Kore1 —Irvine, CA
The Systems HRIS Analyst's primary focus is to design, develop, test, implement and administer the human resource information systems (HRIS) systems, with a…
$100,000 - $133,000 a year
Quick Apply
7d
Help Desk Analyst
School District 54 —Schaumburg, IL
Ability to diagnose and resolve technical issues. Serve as the first point of contact for staff seeking technical assistance over the phone or email.
$48,000 - $52,000 a year
Quick Apply
Customer Success Analyst - 2409IL
Common Goal Systems Inc. —Des Plaines, IL
Experience in help desk is a plus, preferably in B2B SaaS or K12 Education. BA / BS or equivalent (quantitative or technical degree a plus).
$50,000 - $75,000 a year
Quick Apply
11d
Platform Application Analyst
U.S. Eagle Federal Credit Union —Albuquerque, NM
Education: (1) A two-year college degree, or (2) completion of a specialized certification or licensing, or (3) completion of specialized training courses…
$76,471.20 a year
Desktop Support Analyst
TenisiTech —Carlsbad, CA
It's 4:59 on Friday night and a customer calls in with a complicated issue. The person will also troubleshoot problem areas (by telephone, chat, email or via…
$25 - $30 an hour
Quick Apply
1d
Help Desk Analyst
Professional Technology Integration, Inc. —Petersburg, VA
Assist the Lead IT Specialist by serving as a technical experts with smart class rooms, academic labs, and multimedia technologies.
Estimated: $60.6K - $76.7K a year
Quick Apply
2d
Help Desk Technical Support
Innova Solutions —Newport News, VA
Resolve technical problems and answers queries by telephone in support of internal and/or outside customer computer hardware, software, network, and…
$23 - $25 an hour
Quick Apply
Help desk technicians/Service Desk Analyst
Nepstaff —Jackson, MS
Common tasks will include imaging PCs, issuing equipment to MDCPS employees, providing user support for internal applications, Providing assistance with mobile…
$40 - $45 an hour
Quick Apply
8d

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Analyst, CAT Helpline

Finra - Rockville, MD

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Job Details

Full-time $59,500 - $126,600 a year

Benefits

Paid jury duty
AD&D insurance
Paid holidays
Disability insurance
Dental insurance
Tuition reimbursement
Military leave
Paid time off
Paid military leave
Parental leave
Vision insurance
401(k) matching
Bereavement leave

Qualifications

Economics
Customer service
Regulatory reporting
Research
Mid-level
Finance
Analysis skills
Bachelor's degree
2 years
Communication skills

Full Job Description

The Helpline Analyst will work with internal and external constituents to provide specialized technical support to the Consolidated Audit Trail (“CAT”) Industry Members. The Analyst applies analytical skills to conduct research and coordinate processing of requests and issues. This is competent-level professional work in which incumbents are refining and expanding skills, and working under supervision and guidance.

Essential Job Functions:

Interfaces with industry members, regulatory users, peers, management and others regarding potential business and technical issues related to the CAT system
Intakes calls, researches, resolves and documents issues of moderate complexity
Provides excellent internal/external customer service in specialized area of regulatory responsibility, namely the Consolidated Audit Trail.
Respond to customer requests by providing functional and navigational support for CAT.
Assists firms with moderately complex questions regarding validation and linkage error correction.
Confers with senior Help Desk staff and subject matter experts for guidance on complex issues as appropriate.
Document all incoming customer inquiries into the CRM system to provide detailed information on the caller, the caller’s firm, and type of data/technical request and questions.
Develops a proficiency on SEC Rule 613, the CAT NMS Plan rules and related technical specifications.
Mentors junior analysts.
Utilizes computer resources and software applications as necessary to develop tracking spreadsheets and identifying trends
Provide end user training and advice.

Education/Experience Requirements:

Bachelor's degree in Finance, Economics, or Business with a minimum of two (2) years of related experience or the equivalent combination of education and experience. Experience in the financial industry demonstrating knowledge of regulatory reporting and analytical skills is preferred.
Knowledge of relevant FINRA/SEC rules and regulations.
Knowledge of securities markets, member firm operations, books and records.
Excellent customer service skills.
Ability to interact with a variety of stakeholders such as Industry Members and SRO/SEC regulatory staff.
Competence using a desktop computer with the full suite of office software applications.
Excellent written and verbal communication skills required.

Working Conditions:

Work is normally performed in an office environment with potential for occasional travel.

For work that is performed in CA, CO, HI, MN, VT, IL, Jersey City, NJ, NY, NY, MD, Washington DC, and WA the chart below outlines the proposed salary range for the corresponding location. In addition to location, actual compensation is based on various factors, including but not limited to, the candidate’s skill set, level of experience, education, and internal peer compensation comparisons.

CA: Minimum Salary $68,400, Maximum Salary $126,600

CO/HI/MN/VT*: Minimum Salary $59,500, Maximum Salary $105,500

IL*: Minimum Salary $65,800, Maximum Salary $116,000

Jersey City, NJ/NY, NY: Minimum Salary $71,400, Maximum Salary $126,600

MD/Washington, DC: Minimum Salary $68,400, Maximum Salary $121,200

WA: Minimum Salary $59,500, Maximum Salary $121,200

Including positions performed outside the state but reporting to an office or manager in that state.

Candidates can expect salary offers that range from the minimum to the mid-point of the salary range. FINRA provides full pay ranges so that the candidate can consider their growth potential while at FINRA.

#LI-Hybrid

To be considered for this position, please submit an application. Applications are accepted on an ongoing basis.

The information provided above has been designed to indicate the general nature and level of work of the position. It is not a comprehensive inventory of all duties, responsibilities and qualifications required.

Please note: If the “Apply Now” button on a job board posting does not take you directly to the FINRA Careers site, enter www.finra.org/careers into your browser to reach our site directly.

FINRA strives to make our career site accessible to all users. If you need a disability-related accommodation for completing the application process, please contact FINRA's Employee Relations team at 240.386.4865 or by email at

[email protected].

Please note that this process is exclusively for inquiries regarding application accommodations.

Employees may be eligible for a discretionary bonus in addition to base pay. FINRA provides comprehensive health, dental and vision insurance. Additional insurance includes basic life, accidental death and dismemberment, supplemental life, spouse/domestic partner and dependent life, and spouse/domestic partner and dependent accidental death and dismemberment, short- and long-term disability, long-term care, business travel accident, disability and legal. FINRA offers immediate participation and vesting in a 401(k) plan with company match and eligibility for participation in an additional FINRA-funded retirement contribution, tuition reimbursement and many other benefits.

Time Off and Paid Leave*

FINRA encourages its employees to focus on their health and wellness in many ways, including through a generous time-off program of 15 days of paid time off, 5 personal days and 9 sick days (all pro-rated in the first year). Additionally, we are proud to support our communities by providing two volunteer service days (based on full-time schedule). Other paid leave includes military leave, jury duty leave, bereavement leave, voting and election official leave for federal, state or local primary and general elections, care of a family member leave (available after 90 days of employment); and childbirth and parental leave (available after 90 days of employment). Full-time employees receive nine paid holidays.

Based on full-time schedule

Important Information

FINRA’s Code of Conduct imposes restrictions on employees’ investments and requires financial disclosures that are uniquely related to our role as a securities regulator. FINRA employees are required to disclose to FINRA all brokerage accounts that they maintain, and those in which they control trading or have a financial interest (including any trust account of which they are a trustee or beneficiary and all accounts of a spouse, domestic partner or minor child who lives with the employee) and to authorize their broker-dealers to provide FINRA with duplicate statements for all of those accounts. All of those accounts are subject to the Code’s investment and securities account restrictions, and new employees must comply with those investment restrictions—including disposing of any security issued by a company on FINRA’s Prohibited Company List or obtaining a written waiver from their Executive Vice President—by the date they begin employment with FINRA. Employees may only maintain securities accounts that must be disclosed to FINRA at one or more securities firms that provide an electronic feed (e-feed) of data to FINRA, and must move securities accounts from other securities firms to a firm that provides an e-feed within three months of beginning employment.

As standard practice, employees must also execute FINRA’s Employee Confidentiality and Invention Assignment Agreement without qualification or modification and comply with the company’s policy on nepotism.

Search Firm Representatives

Please be advised that FINRA is not seeking assistance or accepting unsolicited resumes from search firms for this employment opportunity. Regardless of past practice, a valid written agreement and task order must be in place before any resumes are submitted to FINRA. All resumes submitted by search firms to any employee at FINRA without a valid written agreement and task order in place will be deemed the sole property of FINRA and no fee will be paid in the event that person is hired by FINRA.

FINRA is an Equal Opportunity and Affirmative Action Employer

All qualified applicants will receive consideration for employment without regard to age, citizenship status, color, disability, marital status, national origin, race, religion, sex, sexual orientation, gender identity, veteran status or any other classification protected by federal state or local laws as appropriate, or upon the protected status of the person’s relatives, friends or associates.

FINRA abides by the requirements of 41 CFR 60-741.5(a). This regulation prohibits discrimination against qualified individuals on the basis of disability, and requires affirmative action by covered prime contractors and subcontractors to employ and advance in employment qualified individuals with disabilities.

FINRA abides by the requirements of 41 CFR 60-300.5(a). This regulation prohibits discrimination against qualified protected veterans, and requires affirmative action by covered prime contractors and subcontractors to employ and advance in employment qualified protected veterans.

Apply Now

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