20 Best Senior Help Desk Analyst jobs (Hiring Now!)

Senior Service Desk Analyst
CarGroup Holdings LLC —Springfield, PA
Serve as a technical lead and assist with direction for all service desk-related technologies. Responsibilities include serving as End User Support as well as…
Estimated: $53.1K - $67.3K a year
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Senior Systems Analyst
CommonWealth One Federal Credit Union —Alexandria, VA
Coordinate with IT Manager and, if required, with the business stakeholders, vendors, and consultants to design and develop solutions and the successful testing…
Estimated: $84.5K - $107K a year
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Senior Help Desk/System Administrator
The eConsortium Group —Houston, TX
Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience). 5+ years of experience in a senior-level help desk…
Estimated: $76.4K - $96.8K a year
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Functional Analyst, Sr
General Dynamics Information Technology —Montgomery, AL
Duties will include: working with users to document requirements, designing/customizing screens to meet those requirements, developing user documentation,…
$85,000 - $115,000 a year
Sr. Help Desk Analyst
MY3TECH INC —Atlanta, GA
Coordinate and work with third party support vendors in providing assistance to computer users for a variety of technical issues including networking, end user…
$30 - $36 an hour
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Sr Help Desk Analyst
Trillion Technology Solutions —Washington, DC
Provide conference room audio/visual (A/V) web conference, Webex, Teams, and Zoom support, host presentations i.e., weekly Town Hall sessions and quarterly…
Estimated: $53.4K - $67.6K a year
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Senior Help Desk Analyst / System Administrator
THE ECONSORTIUM GROUP —Houston, TX
Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience). 5+ years of experience in a senior-level help desk…
Estimated: $84.9K - $108K a year
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Help Desk Senior System Administrator
Command Cyber Solutions, LLC —Joint Base Lewis McChord, WA
The contractor shall respond to help requests from PW users and provide support within four (4) hours of the request. Employment Class: Full Time Regular.
Up to $140,000 a year
Senior Help Desk Operator (Customer Support)
Capitol Bridge —Isabela, PR
Examine system applications, by simulating or recreating user problems to resolve operating difficulties that the first tier of help desk support is unable to…
$18.87 an hour
11d
Senior Product Analyst
Front —San Francisco, CA
Customers get exceptional service whether they’re looking for a simple, instant answer, or personalized help on their most complex issues — and you get the…
$149,000 - $179,500 a year
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Senior System Analyst, Helpdesk
Empire State Realty Trust —New York, NY
Bachelor’s degree in Computer Science, Engineering, Information System Management, or related field preferred. Assist in preventative maintenance schedules.
$85,000 - $100,000 a year
8d
Senior, IT Service Desk Analyst
Twin-Star International Inc —Delray Beach, FL
Provide technical assistance and support for incoming queries and issue related to computer systems, software, and hardware.
Estimated: $49.5K - $62.7K a year
Quick Apply
4d
Sr Service Desk Analyst - Camarillo, CA
Harbor Freight Tools USA, Inc. —Camarillo, CA
Familiar with a variety of the field's concepts, practices, and procedures. Must be knowledgeable about service desk system and IT tools.
$24.81 - $37.16 an hour
1d
Senior Service Desk Technician
City of Melbourne, FL —Melbourne, FL
Applicants who possess a valid out of state driver’s license, must obtain a Florida license within 10 days of employment. Knowledge of basic software packages.
$24.98 - $41.46 an hour
2d
SR SERVICE DESK ANALYST
State of Arizona —Phoenix, AZ
Receive calls, emails and web inquiries for end users and/or external Help Desks. If this position requires driving or the use of a vehicle as an essential…
$62,000 - $68,000 a year
Senior Business Analyst- EBS- Remote
McLane Company —Temple, TX
Have Project Management certification or working to accomplish certification. They should have a mixture of technical and functional skills which allow them to…
$110,000 - $130,000 a year
Senior ServiceNow Analyst, HR Service Delivery
James Hardie —Chicago, IL
You will work with key business users to gather business requirements, design and develop solutions, create blueprints, develop user stories, and perfors unit…
Estimated: $114K - $145K a year
Senior IT Support Analyst (Wed- Sun, 10pm - 7am)
Real Radiology LLC —Omaha, NE
This position is responsible for workstation configuration and repair tasks while delivering crucial technical assistance to radiologists, customers, and staff…
Estimated: $56.2K - $71.1K a year
Quick Apply
Sr. Booked Guest Ecommerce Analyst
Carnival Cruise Line —Miami, FL
Work experience or equivalent academic experience in related field preferred. Develop best practices for building, testing, and deploying predictive models for…
5d
Sr. Business Systems Analyst
Tyber Medical LLC —Bethlehem, PA
Utilize Epicor ERP technical tools to satisfy business needs (BAQs/Dashboards, DMT, BPMs, Admin tools). Bachelor’s Degree in Business or Information Technology…
Estimated: $93K - $118K a year
Quick Apply

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Senior Service Desk Analyst

CarGroup Holdings LLC - Springfield, PA

Quick Apply

Job Details

Estimated: $53.1K - $67.3K a year

Qualifications

Customer service
5 years
Valuation
Mid-level
Windows
Microsoft Office
Bachelor's degree
IT
Computer skills
Communication skills
Microsoft Intune
PowerShell
Intune

Full Job Description

Company Description:

webuyanycar.com® USA is a leading car buying service that offers a fast, safe, and fair way to sell your car. With a focus on providing a seamless and convenient experience, we offer free online valuations, hassle-free transactions, and fast payment on the spot. As a part of the Prosus company, we are backed by one of the largest technology investors in the world, operating globally in markets with long-term growth potential.

Summary:

The Senior Service Desk Analyst reports directly to the Service Desk Manager and assists with the support of the company’s infrastructure, networking, and technology administration. Responsibilities include serving as End User Support as well as providing second-level escalation support for the Service Desk as needed with a focus on supporting the technical execution of all service desk-related technologies.

Duties and Responsibilities:

Serve as a technical lead and assist with direction for all service desk-related technologies.
Act as escalation resource for service desk team members requests/incidents as well as act as a mentor for the Service Desk team.
Work on projects across all technology platforms, including Azure, Intune, Office 365, AAD and our service desk ticketing system
Work with the service desk manager to evaluate current processes, help find opportunities for automation/improvement and ensure process adherence by members of the Service Desk team.
Provision equipment for new locations, including but not limited to computers, security cameras, network equipment.
Maintain IT knowledge base for Service Desk/End users.
Create and document service requests, issues, problems, and changes. Provides hands-on troubleshooting/support as needed. Handle recurring business processes.
Research assignments, resolve problems, and teach colleagues about solutions.
Order and coordinate equipment and services for branch offices and facilitate equipment moves between locations, maintaining inventory. Lift and move computer equipment (up to 50 lbs.).
Maintain relationships and communication with vendors regarding orders and outages.
Collaboratively build and maintain knowledge base for IT support & develop standards.
Collaborate with stakeholders at all levels of the company to design, plan, deliver, revise, and troubleshoot solutions to business problems and challenges.
Identify needs for changes / projects and build requirements.
Assist colleagues with planning, troubleshooting, handling omissions, and thinking through potential impacts.

Required Skills and Abilities:

Must be detail-oriented and motivated to provide a positive customer experience.
Possess a strong desire to know “how” and “why” things work, inclined toward sustainable and manageable solutions.
Have self-awareness of strengths and opportunities, ability to introspect, and self-develop by engaging in continuous learning.
Strong written and oral communication skills, both technical and non-technical.

Demonstrated ability of effectively working on a team, both independently and collaboratively.
Strong attention to detail with excellent organizational and problem-solving skills.
Excellent customer service, interpersonal skills, and communication etiquette.
Commitment to continuous personal and professional growth and lifelong learning.
Ability to execute and thrive in stressful situations.

Proficient with company-based systems, Microsoft Windows, Office Suite, and other computer-based applications.

Educational Requirements and Experience:

At least five (5) years’ experience demonstrating/using the following:
- Office 365, as an administrator and a user.
- PowerShell, automation tools, and scripting.

Azure
Windows 10 administration and networking
Intune MDM, imaging tools and software packaging

Bachelor’s degree from an accredited university, preferred – not required.

Physical Requirements:

Prolonged periods of sitting at a desk and working on a computer.
Must be able to lift to 15 pounds at times.

INDSJ

Quick Apply

Senior Help Desk Analyst jobs

Senior Service Desk Analyst

Senior Systems Analyst

Senior Help Desk/System Administrator

Functional Analyst, Sr

Sr. Help Desk Analyst

Sr Help Desk Analyst

Senior Help Desk Analyst / System Administrator

Help Desk Senior System Administrator

Senior Help Desk Operator (Customer Support)

Senior Product Analyst

Senior System Analyst, Helpdesk

Senior, IT Service Desk Analyst

Sr Service Desk Analyst - Camarillo, CA

Senior Service Desk Technician

SR SERVICE DESK ANALYST

Senior Business Analyst- EBS- Remote

Senior ServiceNow Analyst, HR Service Delivery

Senior IT Support Analyst (Wed- Sun, 10pm - 7am)

Sr. Booked Guest Ecommerce Analyst

Sr. Business Systems Analyst

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