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call center quality assurance jobs

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  • Prosper - Phoenix, AZ 3.2

    We are looking for self-motivated candidates with strong problem solving skills and the ability to provide fair and accurate analysis of call center…

    Estimated: $33,000 - $45,000 a year


  • United Collection Bureau - Toledo, OH 

    Provide feedback to call center team leaders and managers by providing call recordings and call monitoring forms via email distribution lists.

    $11 - $13 an hour
    Quick Apply

  • ClearCaptions, LLC - Remote 

    Direct work experience in quality assurance preferred. Participate in calibration sessions for call center staff. Subject Matter Expert on quality tools.

    $20.30 - $24.23 an hour
    Quick Apply


  • Talentfactor Inc - Remote 

    The Quality Assurance Analyst is responsible for supporting continuous quality improvements and ensuring a consistent, high quality experience for our customers…

    $20.38 an hour
    Quick Apply

  • Couch Lambert LLC - Remote 

    Coordinates and participate in call calibration sessions for call center staff and clients. Participates in design of call monitoring formats and quality…

    Estimated: $36,000 - $48,000 a year

  • Above Lending - Houston, TX 3.0

    Perform quality assurance monitoring for all departments within call center including Operations, Enrollments, Customer Success and Settlements Teams.

    Estimated: $44,000 - $57,000 a year
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  • KARL STORZ Endoscopy - America - Santa Monica, CA 3.6

    Maintains quality compliance; accomplishes quality assurance objectives; establishes quality/training goals and requirements. Life, STD, LTD & LTC Insurance.

    Estimated: $48,000 - $68,000 a year

  • Viking Cruises US - Los Angeles, CA 3.4

    Create quality and performance management strategies incorporating end user engagement. Prior experience with implementing AI and the automation of quality…

    Estimated: $72,000 - $90,000 a year
    Quick Apply

  • Call 4 Health - Linthicum Heights, MD 

    The Quality Assurance Specialist is responsible for monitoring and documenting Agent call quality in support of the departmental quality goals and initiatives.

    $15.50 an hour
    Quick Apply

  • Physician Partners - Remote 3.3

    2+ years of relevant experience in quality assurance or quality monitoring, at least 1 of which must be in a contact center or call center environment.

    Estimated: $34,000 - $47,000 a year
    Quick Apply

  • NationsBenefits - Remote 

    2-3 years Experience in call quality assurance monitoring and coaching experience required. 2-3 years customer service call center environment strongly…

    Estimated: $32,000 - $46,000 a year
    Quick Apply

  • Prometric - Glen Burnie, MD +20 locations3.5

    Strong knowledge of quality and training assurance methodologies to drive efficiencies and best practices. Overall ownership and accountability for the success…

    Estimated: $77,000 - $100,000 a year
    Quick Apply

  • VIPcare - Remote 4.3

    2+ years of relevant experience in quality assurance or quality monitoring, at least 1 of which must be in a contact center or call center environment.

    Estimated: $33,000 - $47,000 a year
    Quick Apply

  • Maximus - Remote 3.2

    5-7 years of related experience in contact center monitoring, quality assurance, operations and/or customer service. Bachelor's degree in related field.


  • Cataldo Ambulance - Malden, MA 3.2

    Minimum two years quality assurance and call center experience. Monitor assigned communication workflows and generate feedback for call center staff members.

    Estimated: $44,000 - $55,000 a year
    Quick Apply