Maintain and develop internal support and call center quality standards. Audits and access recorded voice calls, live calls, messages, Rep interactions and chat…
- UHSM - Santa Ana, CA
- UnitedHealth Group - Dallas, TX
Responsible for all aspects of quality assurance. Expertise in use of call center software programs. 1+ years of experience in a high volume call center.
- LifePoint Health - Remote
Two years of equivalent experience in a teaching or quality monitoring role, preferably in a call center environment.
- Four Seasons Heating And Air Conditioning Inc - Bedford Park, IL
Call center: 1 year (Preferred but not Required). Document and track calls and interactions with customers for reporting purposes. Free $25,000 Life Insurance.
- Utility Connect - The Colony, TX
Call center quality assurance: 1 year (Preferred). Provides trend reports and conducts analyses to drive call center performance. Ability to plan and organize.
- Call Center Systems - Fort Lauderdale, FL
Participates in the design of call monitoring formats and quality standards. Coordinate and facilitate call calibration sessions to address consistency with…
- Genesis Financial Solutions, Inc. - Akron, OH
Prior experience in a call center environment preferred. We are responsible for supporting our customers by monitoring and auditing of agents’ customer…
- Transcore, LP - White Marsh, MD
Hands-on experience in quality assurance. Prior call center experience (minimum of 2 years). Assist with the maintenance and ongoing development of training…
- Centers Plan for Healthy Living - Staten Island, NY
Coordinates and facilitates call calibration sessions for call center staff. Participates in the design of call monitoring formats and quality standards.