UHSM - Santa Ana, CA
Maintain and develop internal support and call center quality standards. Audits and access recorded voice calls, live calls, messages, Rep interactions and chat…
Responsible for all aspects of quality assurance. Expertise in use of call center software programs. 1+ years of experience in a high volume call center.
- LifePoint Health - Remote
Two years of equivalent experience in a teaching or quality monitoring role, preferably in a call center environment.
- Four Seasons Heating And Air Conditioning Inc - Bedford Park, IL
Call center: 1 year (Preferred but not Required). Document and track calls and interactions with customers for reporting purposes. Free $25,000 Life Insurance.
- Utility Connect - The Colony, TX
Call center quality assurance: 1 year (Preferred). Provides trend reports and conducts analyses to drive call center performance. Ability to plan and organize.
- Call Center Systems - Fort Lauderdale, FL
Participates in the design of call monitoring formats and quality standards. Coordinate and facilitate call calibration sessions to address consistency with…
- Genesis Financial Solutions, Inc. - Akron, OH
Prior experience in a call center environment preferred. We are responsible for supporting our customers by monitoring and auditing of agents’ customer…
- Transcore, LP - White Marsh, MD
Hands-on experience in quality assurance. Prior call center experience (minimum of 2 years). Assist with the maintenance and ongoing development of training…
- Centers Plan for Healthy Living - Staten Island, NY
Coordinates and facilitates call calibration sessions for call center staff. Participates in the design of call monitoring formats and quality standards.