call center quality assurance jobs

United Collection Bureau —Toledo, OH2.6

Answer, route, and log incoming calls from UCB’s dedicated Consumer Escalation Hotline in accordance with established procedures.

U.S. LawShield —Houston, TX2.7

Listen to phone calls and review email, chat, and social media messaging (English & Spanish) to ensure advisors are providing accurate information and building…

Firstsource Solutions —Palm Bay, FL3.2

Ability to work across the training cycle from training needs analysis, design, delivery and evaluation. Experience in data collection, analysis (RCA, TNI,…

HungerRush —Remote3

Call Quality Evaluation: Listen to recorded calls to assess call quality, agent performance, adherence to scripts, and compliance with company policies and…

Commonwealth Care Alliance —Boston, MA3.4

Must have two years or more experience providing customer-focused service/activities; experience answering multiple calls at one time and managing large amounts…

Crawford & Company —Peachtree Corners, GA3.4

Possesses the ability to answer or resolve the more difficult questions or problems regarding the claim intake and claim validation processes.

Maxsip Telecom —Valley Stream, NY4

Collaborate with the training team to develop targeted training programs for representatives. Utilize established evaluation criteria to assess CSR performance,…

Grand Pacific Resorts —Carlsbad, CA3.8

You will lead your team through example as well as through daily oversight of inbound and outbound calls in queue, transactions, escalations, and expectation of…

AutoNation Headquarters —Fort Lauderdale, FL3.3

As a QA Specialist, you will help ensure the highest quality of customer service by monitoring and evaluating calls, providing feedback and suggestions on…

Tort Intake Professionals —Las Vegas, NV

Job Requirements: *Experienced call-center, customer service, legal secretary, and answering service agents, only. Quality assurance: 1 year (Preferred).

Higginbotham Insurance Agency, Inc —Fort Worth, TX3.7

Repeated use of hearing and speech to communicate on the telephone and in person. Formulate recommendations to improve Higginbotham’s call quality, with a focus…

ITCON Services —Orlando, FL2.6

Review and complete evaluations on a subset of support agents customer interactions (calls, chats, email, etc.).

United Way of Greater Kansas City —Kansas City, MO4.1

Answer 211 calls as needed in times of staff shortages or in emergency/disaster situations. Completes monthly QA review of Community Resource Navigators’ (CRNs)…

Alpha Nodus, Inc. —Sunrise, FL

Exception Handling:*Take over and resolve calls in real-time when the automated system fails to address a patient's needs adequately.

Truework —Remote3.3

Prior experience being directly responsible for using data to prioritize learning & development and quality assurance programs with competing interests or goals…

Appen —Remote3.5

Appen’s Quality Analyst (QA) will be responsible for monitoring and driving key performance metrics for a group of independent contractors (ICs) and employees …

Holman —Mount Laurel, NJ3.3

Monitor, review and evaluate recorded phone calls and text-based interactions for CEC Coordinators to set basis for Calabrio AI programming and provide a…

Molina Healthcare —Omaha, NE3.3

Performs call monitoring and assessment of Call Center Associates for both inbound and outbound calls. This position will help preserve service excellence…

HealthMine Services, Inc. —Remote5

Assist with the design, implementation, and monitoring of the Client Services Quality Assurance Program policies and procedures.