53
call center quality assurance jobs
All 53
Q Link Wireless —Dania, FL3.4
The Quality manager is responsible for monitoring and evaluating the customer service processes, examining all contacts from consumers such as but not limited…
Estimated: $75,000 - $90,000 a year
Quick Apply
1d
StorageMart —Columbia, MO3.5
Prefer bachelor’s degree, or at a minimum an Associate’s degree; and at least 3 years of related experience; or equivalent combination of education and…
Estimated: $47.9K - $60.7K a year
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1d
1199SEIU Benefit and Pension Funds —New York, NY3.9
Assist with the implementation of new call center technology, testing new system applications for discrepancies, Policy & Procedure Documentation, developing…
Estimated: $45.5K - $57.6K a year
Strategic Staffing Solutions —Sioux Falls, SD3.6
Provide support and scoring guidance quality assurance staff by answering questions on regulations or compliance, procedures, policies and First Call Resolution…
Estimated: $29.78 an hour
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5d
Couch Lambert LLC —Remote
Monitor inbound and outbound call and emails responses to assess associate's demeanor, technical accuracy, conformity to company and client policies and…
Estimated: $45.2K - $57.2K a year
PCG INTERNATIONAL INC —Remote2.5
Proficiency in data analysis tools and techniques. Leading a team of quality assurance analysts and providing guidance and training to ensure that they are…
Estimated: $58K - $73.5K a year
Call Center Systems —Fort Lauderdale, FL4
The QAS will monitor inbound and outbound calls to assess representative’s demeanor, customer service performance, conformity to company policies and procedures…
Estimated: $46.6K - $59K a year
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SmithRx —Plano, TX3.3
4+ years experience as a Quality Assurance Specialist in a call center environment, evaluating and scoring member calls. 401(k) Retirement Savings Program.
Estimated: $50K - $63.3K a year
2d
Big Blue Swim School —Remote3.4
As Member Services Quality Assurance Specialist, you will focus on auditing phone calls and reviewing chats and emails daily, as well as assessing compliance…
Estimated: $53.1K - $67.2K a year
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9d
Strategic Staffing Solutions —Des Moines, IA3.6
Provide support and scoring guidance quality assurance staff by answering questions on regulations or compliance, procedures, policies and First Call Resolution…
Estimated: $33 an hour
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4d
Balanced Body Inc. —Sacramento, CA
Performs phone quality reviews; monitors inbound and outbound calls to analyze and evaluate sales skills against established metrics, including but not limited…
Estimated: $25 - $30 an hour
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Bluegreen Vacations Corporation —Las Vegas, NV4
Responsible for process that may include contract preparation through booking including follow up calls, rescission cancellations, insufficient funds, tracking…
Estimated: $50,000 - $65,000 a year
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9d
PLS Financial Services, Inc. —Oak Brook, IL3.1
Bachelor's Degree in relevant field is preferred; additional years of relevant experience may be considered in lieu of a degree. Ability to lift 15 lbs.
Estimated: $58.6K - $74.2K a year
Bluegreen Vacations Corporation —Las Vegas, NV4
Responsible for process that may include contract preparation through booking including follow up calls, rescission cancellations, insufficient funds, tracking…
Estimated: $50,000 - $65,000 a year
Quick Apply
3d
AltaGas —Springfield, VA3.5
The QA Specialist is responsible for assessing the quality and performance of our outbound call center vendor by monitoring inbound, and outbound calls to…
Estimated: $48.4K - $61.2K a year
#TeamGoHealthSales —Charlotte, NC2.8
You will listen to sales calls while monitoring and scoring each call against a compliance checklist. Achieve performance metrics such as quality checking a…
Estimated: $46.5K - $58.9K a year
Quick Apply
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