Effectively processes outbound calls to survey customer on the services, technician’s performance and quality of call center staff.

Responsible for all aspects of quality assurance. Expertise in use of call center software programs. 1+ years of experience in a high volume call center.

Maintain and develop internal support and call center quality standards; Hands-on experience in quality assurance; Create strategies to improve support KPIs;

Perform daily QA analysis of internal and external call center agents. Minimum of two years of work experience in Customer Care or Quality in a call center…

Frequent calibration of quality assurance monitoring to ensure consistent administration of quality assurance objectives. High school diploma or equivalent.

The QA Specialist is a vital member of the CMG Clinic Support department and serves to assist leadership identify quality performance metrics are adhered to by…

Provide feedback to call center team leaders and managers by providing call recordings and call monitoring forms via email distribution lists.

Partners with call center operations leadership team to ensure understanding of service level management objectives and improvement plans which may include…

Provides regularly scheduled coaching and feedback to Customer Service Representatives regarding quality and compliance for the reviewed calls.

Assure ongoing compliance with quality and industry regulatory requirements by the extracting and evaluation of calls. Must be fluent in Spanish.

Participate in quality performance meetings. Set and manage to production and quality expectations. Ensure Quality of the center is maintained as per client KPI…