call center quality assurance jobs

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  • DMI - Remote 3.6

    Call center quality assurance specialist also compile issues and recommendations to leadership monthly for where strengths and opportunities may fall.

    Estimated: $36,000 - $47,000 a year

  • Cataldo Ambulance - Malden, MA 3.2

    Minimum two years quality assurance and call center experience. Monitor assigned communication workflows and generate feedback for call center staff members.

    Estimated: $38,000 - $54,000 a year
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  • Utility Connect - The Colony, TX 

    Call center quality assurance: 1 year (Preferred). Provides trend reports and conducts analyses to drive call center performance. Ability to plan and organize.

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  • Tegria RCM - Remote 

    Frequent calibration of quality assurance monitoring to ensure consistent administration of quality assurance objectives. High school diploma or equivalent.

    $17.09 - $28.19 an hour

  • ContactUS, LLC - Columbus, OH 

    Maintain and develop internal support and call center quality standards; Hands-on experience in quality assurance; Create strategies to improve support KPIs;

    Estimated: $31,000 - $43,000 a year
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  • Philips - Nashville, TN 3.9

    Collaborate with other call center professionals to improve overall customer service. Coordinates & facilitates call calibration sessions with the contact…

  • Nation Safe Drivers - Boca Raton, FL 

    1+ year(s) experience in a quality assurance position preferred. Our organization is seeking a Quality Assurance Specialist who is responsible for ensuring…

    $17 - $18 an hour
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  • The LaSalle Network - Chicago, IL 3.5

    Coordinate and facilitate call calibration sessions with call center team managers. 4+ years of call center QA experience. Bachelor's degree a plus.

    $18 - $19 an hour
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  • Call Center Systems - Fort Lauderdale, FL 

    Participates in the design of call monitoring formats and quality standards. Coordinate and facilitate call calibration sessions to address consistency with…

    Estimated: $27,000 - $39,000 a year
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  • Renaissance Life & Health Insurance - Indianapolis, IN 

    Provides regularly scheduled coaching and feedback to Customer Service Representatives regarding quality and compliance for the reviewed calls.

    $19 - $24 an hour
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  • SmithRx - Lehi, UT 3.3

    4+ years experience as a Quality Assurance Specialist in a call center environment, evaluating and scoring member calls. 401(k) Retirement Savings Program.

    Estimated: $39,000 - $53,000 a year

  • Rockland Trust - Norwood, MA 3.8

    Prior call center experience (minimum of two years). This position also has a heavy emphasis on providing floor support for call center representatives,…

    Estimated: $47,000 - $67,000 a year

  • Valued Relationships, Inc. - Remote 3.1

    Assure ongoing compliance with quality and industry regulatory requirements by the extracting and evaluation of calls. Must be fluent in Spanish.

    $16 - $18 an hour

  • Telecontacto Contact Center - San Juan, PR 

    Quality assurance: 1 year (Preferred). Telecontacto-Telecontact Inc*.busca un candidato que se dedique a orientar, apoyar y asistir al personal que labora en el…

    $9.50 an hour
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  • Genesis Financial Solutions, Inc. - Akron, OH 

    Prior experience in a call center environment preferred. Support and guide a team of Quality Specialists in completing call evaluations accurately and…

    Estimated: $41,000 - $56,000 a year