DMI - Remote
Call center quality assurance specialist also compile issues and recommendations to leadership monthly for where strengths and opportunities may fall.
- Cataldo Ambulance - Malden, MA
Minimum two years quality assurance and call center experience. Monitor assigned communication workflows and generate feedback for call center staff members.
- Utility Connect - The Colony, TX
Call center quality assurance: 1 year (Preferred). Provides trend reports and conducts analyses to drive call center performance. Ability to plan and organize.
Assist contact center leadership in identifying trends and establishing contact center goals. Works with the Quality Lead to oversee the process of assessing,…
- Berlin-Wheeler, Inc - Kansas
Effectively processes outbound calls to survey customer on the services, technician’s performance and quality of call center staff.
Responsible for all aspects of quality assurance. Expertise in use of call center software programs. 1+ years of experience in a high volume call center.
- Tegria RCM - Remote
Frequent calibration of quality assurance monitoring to ensure consistent administration of quality assurance objectives. High school diploma or equivalent.
- ContactUS, LLC - Columbus, OH
Maintain and develop internal support and call center quality standards; Hands-on experience in quality assurance; Create strategies to improve support KPIs;
Collaborate with other call center professionals to improve overall customer service. Coordinates & facilitates call calibration sessions with the contact…
- Nation Safe Drivers - Boca Raton, FL
1+ year(s) experience in a quality assurance position preferred. Our organization is seeking a Quality Assurance Specialist who is responsible for ensuring…
- Berlin-Wheeler, Inc - Kansas
Effectively processes outbound calls to survey customer on the services, technician’s performance and quality of call center staff.
- The LaSalle Network - Chicago, IL
Coordinate and facilitate call calibration sessions with call center team managers. 4+ years of call center QA experience. Bachelor's degree a plus.
- Call Center Systems - Fort Lauderdale, FL
Participates in the design of call monitoring formats and quality standards. Coordinate and facilitate call calibration sessions to address consistency with…
- Renaissance Life & Health Insurance - Indianapolis, IN
Provides regularly scheduled coaching and feedback to Customer Service Representatives regarding quality and compliance for the reviewed calls.
- SmithRx - Lehi, UT
4+ years experience as a Quality Assurance Specialist in a call center environment, evaluating and scoring member calls. 401(k) Retirement Savings Program.
- Rockland Trust - Norwood, MA
Prior call center experience (minimum of two years). This position also has a heavy emphasis on providing floor support for call center representatives,…
- Valued Relationships, Inc. - Remote
Assure ongoing compliance with quality and industry regulatory requirements by the extracting and evaluation of calls. Must be fluent in Spanish.
- Telecontacto Contact Center - San Juan, PR
Quality assurance: 1 year (Preferred). Telecontacto-Telecontact Inc*.busca un candidato que se dedique a orientar, apoyar y asistir al personal que labora en el…
- Genesis Financial Solutions, Inc. - Akron, OH
Prior experience in a call center environment preferred. Support and guide a team of Quality Specialists in completing call evaluations accurately and…