call center quality assurance jobs

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  • ContactUS, LLC - Columbus, OH 

    Maintain and develop internal support and call center quality standards; Hands-on experience in quality assurance; Create strategies to improve support KPIs;

    Estimated: $31,000 - $43,000 a year
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  • Confidential - Palm Springs, FL 

    Conduct daily audits of randomly pulled calls and reporting calls that deviate from company training standards or compliance requirements.

    $35,000 - $45,000 a year
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  • SmithRx - Lehi, UT 3.3

    4+ years experience as a Quality Assurance Specialist in a call center environment, evaluating and scoring member calls. 401(k) Retirement Savings Program.

    Estimated: $39,000 - $53,000 a year
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  • CoxHealth - Springfield, MO 3.6

    The QA Specialist is a vital member of the CMG Clinic Support department and serves to assist leadership identify quality performance metrics are adhered to by…

    Estimated: $31,000 - $42,000 a year

  • AirCo Air Conditioning - Fort Worth, TX 

    Completes quality assurance checks, using a scorecard, on call center agents. This role will proactively train staff and conduct quality assurance checks on…

    Estimated: $31,000 - $42,000 a year
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  • Saddle Rock Legal Group - Sandy, UT 

    Experience listening to phone calls in a quality assurance role. We are looking for someone with previous phone quality assurance experience.

    $17 an hour
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  • Baylor College of Medicine - Houston, TX 3.8

    This position will manage the quality assurance program for the Patient Access Department to include functions listed below.

    Estimated: $57,000 - $75,000 a year

  • Philips - Nashville, TN 3.9

    Collaborate with other call center professionals to improve overall customer service. Coordinates & facilitates call calibration sessions with the contact…

  • Urbanex Pest Control - Nashville, TN 3.3

    Maintain and develop internal support and call center quality standards. Review a subset of support agents' conversations (calls, emails, chat, etc.).

    $16 - $18 an hour
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  • Progress Residential - Scottsdale, AZ 

    Knowledge of contact center metrics, reporting and call monitoring. Identify/document performance improvement opportunities for customer facing departments…

    $25 - $27 an hour
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