Maintain and develop internal support and call center quality standards; Hands-on experience in quality assurance; Create strategies to improve support KPIs;

Monitor call center interactions using call recording and quality assessment tools. Handle both inbound and outbound calls in a call center type setting.

4+ years experience as a Quality Assurance Specialist in a call center environment, evaluating and scoring member calls. 401(k) Retirement Savings Program.

Partners with call center operations leadership team to ensure understanding of service level management objectives and improvement plans which may include…

The QA Specialist is a vital member of the CMG Clinic Support department and serves to assist leadership identify quality performance metrics are adhered to by…

Completes quality assurance checks, using a scorecard, on call center agents. This role will proactively train staff and conduct quality assurance checks on…

Experience listening to phone calls in a quality assurance role. We are looking for someone with previous phone quality assurance experience.

This position will manage the quality assurance program for the Patient Access Department to include functions listed below.

Collaborate with other call center professionals to improve overall customer service. Coordinates & facilitates call calibration sessions with the contact…

Maintain and develop internal support and call center quality standards. Review a subset of support agents' conversations (calls, emails, chat, etc.).

Knowledge of contact center metrics, reporting and call monitoring. Identify/document performance improvement opportunities for customer facing departments…