Maintain and develop internal support and call center quality standards; Hands-on experience in quality assurance; Create strategies to improve support KPIs;
- ContactUS, LLC - Columbus, OH
- Confidential - Palm Springs, FL
Conduct daily audits of randomly pulled calls and reporting calls that deviate from company training standards or compliance requirements.
- SLPTele - Fort Lauderdale, FL +2 locations
Monitor call center interactions using call recording and quality assessment tools. Handle both inbound and outbound calls in a call center type setting.
- SmithRx - Lehi, UT
4+ years experience as a Quality Assurance Specialist in a call center environment, evaluating and scoring member calls. 401(k) Retirement Savings Program.
- CoxHealth - Springfield, MO
The QA Specialist is a vital member of the CMG Clinic Support department and serves to assist leadership identify quality performance metrics are adhered to by…
- AirCo Air Conditioning - Fort Worth, TX
Completes quality assurance checks, using a scorecard, on call center agents. This role will proactively train staff and conduct quality assurance checks on…
- Saddle Rock Legal Group - Sandy, UT
Experience listening to phone calls in a quality assurance role. We are looking for someone with previous phone quality assurance experience.
- Baylor College of Medicine - Houston, TX
This position will manage the quality assurance program for the Patient Access Department to include functions listed below.
- Urbanex Pest Control - Nashville, TN
Maintain and develop internal support and call center quality standards. Review a subset of support agents' conversations (calls, emails, chat, etc.).
- Progress Residential - Scottsdale, AZ
Knowledge of contact center metrics, reporting and call monitoring. Identify/document performance improvement opportunities for customer facing departments…