call center quality assurance jobs

NationsBenefits —Remote2.9

Monitors and measures the quality of inbound and/or outbound calls for Member Experience, BPO, Provider and Members Services areas of operations.

Mphasis —Jacksonville, FL3.8

Primary role is to oversee the Quality of Customer Assistance Center – Debit and ATM Claims, and In-Branch (Call Center) along with Online Fraud Phones (inbound…

StorageMart —Columbia, MO3.5

Prefer bachelor’s degree, or at a minimum an Associate’s degree; and at least 3 years of related experience; or equivalent combination of education and…

Cataldo Ambulance —Malden, MA3.2

The QA specialist will monitor calls for adherence to EMD protocols, appropriate documentation and coding, as well as customer service quality assurance.

Complete Contract Consulting —Atlanta, GA5

Utilize QC Card to score and coach agents according to call compliance, accuracy of information provided on calls, use of call script, and order entry…

AdNet AccountNet, Inc. —Remote4.7

Work as part of an energy efficiency team ensuring that the evaluation, implementation, and verification of utility sponsored energy efficiency projects and or…

inspiro —Coeur d'Alene, ID3.5

Evaluate call center agent's technical and soft skill level and provides effective coaching suggestions to Team Leads to develop agent capabilities.

IAA, Inc. —Oak Brook, IL3.3

Spend up to 50% of time participating in Buyer Services interactions(phone calls) to ensure delivery of the same experience expected for Buyer Service…

PCG INTERNATIONAL INC —Remote2.5

Listen to recorded calls or live calls to evaluate the quality of customer interactions. This role involves monitoring calls, evaluating customer interactions,…

PLS —Oak Brook, IL3.1

Bachelor's Degree in relevant field is preferred; additional years of relevant experience may be considered in lieu of a degree. Ability to lift 15 lbs.

AFSPA —Washington, DC3.2

Review HBO calls, correspondence, and Navigator and ASD issues. *. Conduct an annual review and modification of training materials and curriculum for the health…

United Collection Bureau —Toledo, OH2.6

Answer, route, and log incoming calls from UCB’s dedicated Consumer Escalation Hotline in accordance with established procedures.

Urbanex Pest Control —Nashville, TN3.3

Review a subset of support agents' conversations (calls, emails, chat, etc.). Maintain and develop internal support and call center quality standards.

DialAmerica —North Charleston, SC3.1

As a Call Center Quality Analyst, you will listen and complete our sale process by determining if a sale is valid and processing it through.

SmithRx —Lehi, UT3.3

4+ years experience as a Quality Assurance Specialist in a call center environment, evaluating and scoring member calls. 401(k) Retirement Savings Program.

Couch Lambert LLC —Remote

Monitor inbound and outbound call and emails responses to assess associate's demeanor, technical accuracy, conformity to company and client policies and…

Sonrava Health —Coppell, TX

Audits representatives' inbound and outbound phone calls, observing performance, techniques, and application of guidelines and procedures.

DialAmerica —North Charleston, SC3.1

As a Call Center Verifier, you will listen and complete our sale process by determining if a sale is valid and processing it through. Paid on-the-job training.

ADT Solar LLC —Boca Raton, FL2.4

Process 20 scored calls per month for each agent (10 per pay period). Each analyst is responsible for 225 audits per week. Must complete 40 hours each week.

Aston Carter —Sioux Falls, SD3

Provide support and scoring guidance quality assurance staff by answering questions on regulations or compliance, procedures, policies and First Call Resolution…

EcoShield Pest Solutions —Chandler, AZ

Train and develop a team of QA Assistants and Team Leads, continuously improving the performance of the team through coaching and counseling.