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call center quality assurance jobs

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  • NationsBenefits - Remote 3.0

    2-3 years Experience in call quality assurance monitoring and coaching experience required. 2-3 years customer service call center environment strongly…

    Estimated: $41,000 - $53,000 a year
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  • Nation Safe Drivers - Boca Raton, FL 

    1+ year(s) experience in a quality assurance position preferred. Our organization is seeking a Quality Assurance Specialist who is responsible for ensuring…

    $17 - $18 an hour
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  • Confidential - Palm Springs, FL 

    Conduct daily audits of randomly pulled calls and reporting calls that deviate from company training standards or compliance requirements.

    $35,000 - $45,000 a year
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  • Couch Lambert LLC - Remote 

    Coordinates and participate in call calibration sessions for call center staff and clients. Participates in design of call monitoring formats and quality…

    Estimated: $37,000 - $49,000 a year


  • Tegria RCM - Remote 

    Frequent calibration of quality assurance monitoring to ensure consistent administration of quality assurance objectives. High school diploma or equivalent.

    $17.09 - $28.19 an hour

  • ContactUS, LLC - Columbus, OH 

    Maintain and develop internal support and call center quality standards; Hands-on experience in quality assurance; Create strategies to improve support KPIs;

    Estimated: $31,000 - $43,000 a year
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  • DMI - Remote 3.6

    Call center quality assurance specialist also compile issues and recommendations to leadership monthly for where strengths and opportunities may fall.

    Estimated: $36,000 - $47,000 a year


  • Cataldo Ambulance - Malden, MA 3.2

    Minimum two years quality assurance and call center experience. Monitor assigned communication workflows and generate feedback for call center staff members.

    Estimated: $38,000 - $55,000 a year
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  • Western Dental Services, Inc. - Coppell, TX 

    Rate these calls using a call scoring and evaluation form and calibrate your ratings with a QA team. Conducts quality review of telephone representatives'…

    Estimated: $28,000 - $39,000 a year

  • VIPcare - Remote 4.3

    2+ years of relevant experience in quality assurance or quality monitoring, at least 1 of which must be in a contact center or call center environment.

    Estimated: $29,000 - $41,000 a year
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  • Physician Partners - Remote 3.3

    2+ years of relevant experience in quality assurance or quality monitoring, at least 1 of which must be in a contact center or call center environment.

    Estimated: $30,000 - $42,000 a year
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  • AWG, Inc. - Las Vegas, NV 

    1-3 years' experience in customer quality assurance or quality control required, including. Working knowledge of multifunctional call recording and quality…

    $19 an hour
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  • Genesis Financial Solutions, Inc. - Akron, OH 

    Prior experience in a call center environment preferred. Support and guide a team of Quality Specialists in completing call evaluations accurately and…

    Estimated: $41,000 - $56,000 a year

  • Automated Health Systems - Marlborough, MA 3.3

    This role will be responsible for ongoing quality assurance in an inbound call center In Marlborough, MA. Liaison between quality, training, and operations to…

    $40,000 - $65,000 a year
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