NationsBenefits - Remote
2-3 years Experience in call quality assurance monitoring and coaching experience required. 2-3 years customer service call center environment strongly…
- Nation Safe Drivers - Boca Raton, FL
1+ year(s) experience in a quality assurance position preferred. Our organization is seeking a Quality Assurance Specialist who is responsible for ensuring…
- Ryman Hospitality Properties - Nashville, TN
Proven track record of analytical skills and/or experience in quality assurance preferred. 2+ years experience in call center environment preferably in…
- Confidential - Palm Springs, FL
Conduct daily audits of randomly pulled calls and reporting calls that deviate from company training standards or compliance requirements.
- Couch Lambert LLC - Remote
Coordinates and participate in call calibration sessions for call center staff and clients. Participates in design of call monitoring formats and quality…
Previous call center experience, a plus. As a Call Center Quality Analyst, you will listen and complete our sale process by determining if a sale is valid and…
- Tegria RCM - Remote
Frequent calibration of quality assurance monitoring to ensure consistent administration of quality assurance objectives. High school diploma or equivalent.
- ContactUS, LLC - Columbus, OH
Maintain and develop internal support and call center quality standards; Hands-on experience in quality assurance; Create strategies to improve support KPIs;
- DMI - Remote
Call center quality assurance specialist also compile issues and recommendations to leadership monthly for where strengths and opportunities may fall.
Assists with documenting quality assurance issues. Assists with the completion of quality assurance tasks. Represents quality on PMO and Operation meetings.
- Cataldo Ambulance - Malden, MA
Minimum two years quality assurance and call center experience. Monitor assigned communication workflows and generate feedback for call center staff members.
- Western Dental Services, Inc. - Coppell, TX
Rate these calls using a call scoring and evaluation form and calibrate your ratings with a QA team. Conducts quality review of telephone representatives'…
- VIPcare - Remote
2+ years of relevant experience in quality assurance or quality monitoring, at least 1 of which must be in a contact center or call center environment.
- Physician Partners - Remote
2+ years of relevant experience in quality assurance or quality monitoring, at least 1 of which must be in a contact center or call center environment.
- AWG, Inc. - Las Vegas, NV
1-3 years' experience in customer quality assurance or quality control required, including. Working knowledge of multifunctional call recording and quality…
Monitor call center interactions using call recording and quality assessment tools. Handle both inbound and outbound calls in a call center type setting.
Partners with call center operations leadership team to ensure understanding of service level management objectives and improvement plans which may include…
- Genesis Financial Solutions, Inc. - Akron, OH
Prior experience in a call center environment preferred. Support and guide a team of Quality Specialists in completing call evaluations accurately and…
- Automated Health Systems - Marlborough, MA
This role will be responsible for ongoing quality assurance in an inbound call center In Marlborough, MA. Liaison between quality, training, and operations to…