NationsBenefits - Remote
2-3 years Experience in call quality assurance monitoring and coaching experience required. 2-3 years customer service call center environment strongly…
- Nation Safe Drivers - Boca Raton, FL
1+ year(s) experience in a quality assurance position preferred. Our organization is seeking a Quality Assurance Specialist who is responsible for ensuring…
- Ryman Hospitality Properties - Nashville, TN
Proven track record of analytical skills and/or experience in quality assurance preferred. 2+ years experience in call center environment preferably in…
- Confidential - Palm Springs, FL
Conduct daily audits of randomly pulled calls and reporting calls that deviate from company training standards or compliance requirements.
- Tegria RCM - Remote
Frequent calibration of quality assurance monitoring to ensure consistent administration of quality assurance objectives. High school diploma or equivalent.
- DMI - Remote
Call center quality assurance specialist also compile issues and recommendations to leadership monthly for where strengths and opportunities may fall.
- VIPcare - Remote
2+ years of relevant experience in quality assurance or quality monitoring, at least 1 of which must be in a contact center or call center environment.
- Physician Partners - Remote
2+ years of relevant experience in quality assurance or quality monitoring, at least 1 of which must be in a contact center or call center environment.
Monitor call center interactions using call recording and quality assessment tools. Handle both inbound and outbound calls in a call center type setting.
- Cataldo Ambulance - Malden, MA
Minimum two years quality assurance and call center experience. Monitor assigned communication workflows and generate feedback for call center staff members.
- Western Dental Services, Inc. - Coppell, TX
Rate these calls using a call scoring and evaluation form and calibrate your ratings with a QA team. Conducts quality review of telephone representatives'…
- Genesis Financial Solutions, Inc. - Akron, OH
Prior experience in a call center environment preferred. Support and guide a team of Quality Specialists in completing call evaluations accurately and…
1+ years’ experience in a call center environment performing quality assurance analysis; OR. Utilize all necessary resources to optimize quality assurance…
- PLS Financial Services, Inc. - Oak Brook, IL
The Quality Assurance Analyst will support the quality assurance effort within Customer Financial Solutions by systematically reviewing customer interactions…
- Tort Intake Professionals - Henderson, NV
Quality assurance: 1 year (Preferred). Job Requirements: *Experienced call-center, customer service, legal secretary, and answering service agents, only.
- IAA, Inc. - Oak Brook, IL
Support programs across Buyer Services related to quality. Share quality trends with Quality Assurance Supervisor on a daily, weekly, and monthly basis.
- CoxHealth - Springfield, MO
The QA Specialist is a vital member of the CMG Clinic Support department and serves to assist leadership identify quality performance metrics are adhered to by…
- Automated Health Systems - Marlborough, MA
This role will be responsible for ongoing quality assurance in an inbound call center In Marlborough, MA. Liaison between quality, training, and operations to…
- MMC Group - East Hartford, CT
Assist to implement and maintain quality processes, practices and measures for front line assurance activities and an increasing awareness for quality controls.