7 Best call center quality assurance jobs in dania, fl (Hiring Now!)

All 8

Member Services Quality Assurance Facilitator
Clear Spring Health —Miramar, FL
Participate in offshore calibration calls and provide feedback. Track quality scores, trends, and program updates using Plan approved tools.
Estimated: $48.1K - $60.9K a year
Call Center Quality Assurance Specialist
Nation Safe Drivers —Boca Raton, FL2.5
Remain knowledgeable on project information by keeping training manual and memos updated, and taking calls on assigned engagement(s).
Estimated: $17 - $18 an hour
Quick Apply
MOVING SALES REPS (SUPER HIGH VOLUMES INBOUND CALLS) QA,MANAGERS
Metro Van Lines —Hollywood, FL3
EXPERINCED MOVING SALES REPS ONLY!! DO YOU WANT TO MAKE MORE THAN $3000+ A WEEK ?? DO YOU WANT TO LEAD YOUR OWN TEAM?? DO YOU WANT TO QA 200 JOBS+ A MONTH…
Estimated: $100,000 - $300,000 a year
Quick Apply
Quality Assurance Agent
Enhance Health —Coral Springs, FL2.1
The QAS will monitor inbound calls and Lead Vendor marketing to assess the quality of leads provided and the business practices in acquiring leads to ensure…
Estimated: $20 - $25 an hour
Quick Apply
QA Manager- Contact Center
Hotwire Communications, LTD —Fort Lauderdale, FL2.9
Review a subset of support agents conversations (calls, emails, chat, etc.). Maintain and develop internal support and call center quality standards.
Estimated: $50.9K - $64.5K a year
Quick Apply
Call Center QA Audit Associate
Alliant Insurance Services —Boca Raton, FL3.4
Monitor inbound and outbound calls for adherence to compliance guidelines, adherence to internal processes and scripting, quality of the customer service…
Estimated: $39K - $49.3K a year
Quick Apply
Quality Coordinator
University of Miami —Miami, FL4
Monitors, listens and evaluates inbound customer calls and email; holds weekly one-on-one meetings to provide coaching and feedback as well as Quality Assurance…
Estimated: $40.6K - $51.4K a year

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Member Services Quality Assurance Facilitator

Clear Spring Health Miramar, FL

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Job Details

Estimated: $48.1K - $60.9K a year

Qualifications

Management
Medicare
Research
3 years
Analysis skills
Communication skills
Time management

Full Job Description

Company Overview:
Clear Spring Health (CSH) is part of Group One Thousand One (“Group1001”), a customer-centric insurance group whose mission is to make insurance more useful, intuitive and accessible so that everyone feels empowered to achieve financial security. Clear Spring Health is dedicated to helping members protect their health and well-being by providing health care insurance.

Job Summary:
Under the supervision and direction of the Director of Member Services, the Member Services Quality Assurance Facilitator is responsible for evaluating and assessing the accuracy and performance of the onshore and offshore Member Services Representatives to ensure members are receiving high levels of service and the team is meeting service level agreements and standards.
Main Accountabilities:

In conjunction with the Director assumes responsibility for the implementation of the plan’s member services quality assurance processes.
Performs contact monitoring and provide trend data to the account’s internal Management Team.
Participates in meetings with Management to inform and discuss individual and team performance.
Track quality scores, trends, and program updates using Plan approved tools.
Participate in offshore calibration calls and provide feedback.
Make recommendation for enhancements to training material, as needed to enhance the overall MSRs quality.
Conduct audits and reviews when applicable and submit in a timely basis.
Recommend coaching and training of MSR to Member Services management team.
Assist with training as assigned by Management.
Participate in internal and external Member Services audits.
Assists with other duties as assigned

Qualifications:

A minimum of 3-5 Years of Call Center experience required
Knowledge of Medicare products and services Demonstrated ability to mentor and coach others, including a strong commitment to customer service and quality required.
Strong verbal and written communication skills
Proven decision-making skills and ability/willingness to multi-task in a fast-paced environment
Strong organizational and time-management skills
Ability to multi-task, good organizational and time management skills.
Analytical skills in research and problem resolution.
Analytical ability with an affinity to detail, as well as the capability to handle heavy workloads and meet deadlines.
Must be able to work and act independently and be self-directed.
Prior team lead experience, preferred

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call center quality assurance jobs in dania, fl

Member Services Quality Assurance Facilitator

Call Center Quality Assurance Specialist

MOVING SALES REPS (SUPER HIGH VOLUMES INBOUND CALLS) QA,MANAGERS

Quality Assurance Agent

QA Manager- Contact Center

Call Center QA Audit Associate

Quality Coordinator

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