call center quality assurance jobs in fort lauderdale, fl

Call Center Systems —Fort Lauderdale, FL4

The QAS will monitor inbound and outbound calls to assess representative’s demeanor, customer service performance, conformity to company policies and procedures…

Q Link Wireless —Dania, FL3.3

The Quality manager is responsible for monitoring and evaluating the customer service processes, examining all contacts from consumers such as but not limited…

ADT Solar LLC —Boca Raton, FL2.4

Process 20 scored calls per month for each agent (10 per pay period). Each analyst is responsible for 225 audits per week. Must complete 40 hours each week.

Hotwire Communications, LTD —Fort Lauderdale, FL2.9

Review a subset of support agents conversations (calls, emails, chat, etc.). Maintain and develop internal support and call center quality standards.

Enhance Health —Coral Springs, FL2

The QAS will monitor inbound calls and Lead Vendor marketing to assess the quality of leads provided and the business practices in acquiring leads to ensure…

Atlantis, Paradise Island —Plantation, FL

Conduct evaluations for inbound and outbound phone calls, chats and email correspondence for all APV operational areas. Which include calls, chats, and emails.

University of Miami —Miami, FL4

Monitors, listens and evaluates inbound customer calls and email; holds weekly one-on-one meetings to provide coaching and feedback as well as Quality Assurance…