This position will manage the quality assurance program for the Patient Access Department to include functions listed below.
- Baylor College of Medicine - Houston, TX
- INFRAMARK, LLC. - Katy, TX
Participate in design of call monitoring formats and quality standards. Monitor and document call and email communication quality in support of the company and…
- Harris County - Houston, TX
2+ years of previous call center or call monitoring experience, preferably in a local government environment. Complete 100% of scheduled monthly quality reviews…