Works with management to set Call Quality Standards based on industry best practices; participates in the development and improvement of call monitoring formats…
- University of Miami - Miami, FL
- Call Center Systems - Fort Lauderdale, FL
Participates in the design of call monitoring formats and quality standards. Coordinate and facilitate call calibration sessions to address consistency with…
The position also coordinates and conducts quality assurance monitoring and audits, assists with development and maintenance of the quality processes and…