18 Best call center quality assurance specialist jobs in plano, tx (Hiring Now!)

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Call Center Sales Team Lead
Mini Mall Storage —Plano, TX3.2
Monitor daily operational performance of phone, email, chat and social media queues to optimize service levels.
Estimated: $45,000 - $55,000 a year
Call Center Sales Team Lead
Mini Mall US Storage Properties —Plano, TX
Monitor daily operational performance of phone, email, chat and social media queues to optimize service levels.
Estimated: $45,000 - $55,000 a year
Quick Apply
Collections Specialist
TownSq —Richardson, TX
Handle all aspects of collections administrative functions including but not limited to tracking CA delinquency, creating reporting metrics, filing and…
Estimated: $17.00 - $17.50 an hour
Quick Apply
Senior Human Resources Manager
Aramark —Dallas, TX3.4
? Assess calls and performs quality assurance checks on transactions. ? Perform review of all B hotline calls prior to case closure to maintain compliance with…
Estimated: $87.6K - $111K a year
3d
Payment Center Processing Specialist
National Life Group —Addison, TX3.7
Support immediate requests of all incoming phone calls and emails by processing payments, confirming policy information, and managing account and/or policy…
Estimated: $12.98 - $24.52 an hour
Audio Visual Quality Assurance Specialist - Plano, TX
Cinemark USA, Inc —Plano, TX3.7
Perform routine preventative maintenance, repairs and emergency service on digital cinema and audio equipment. Strong written and verbal communication skills.
Estimated: $42.1K - $53.3K a year
Customer Service Specialist
Qlarant —Dallas, TX2.9
Performs data entry of complaints into the case management system and a variety of other databases. Professionalism- Approaches others in a tactful manner;…
Estimated: Up to $17.35 an hour
Quick Apply
6d
Sanitarian I
Dept of State Health Services —Lewisville, TX3.3
Must possess a valid Class C Texas driver license, or equivalent license from another state. Employee will operate a personal or state motor vehicle in…
$3,331 - $5,117 a month
1d
Center Medical Director (CMD)
CSL Plasma —Dallas, TX2.9
Must maintain a current and active medical license in the state in which the Center is located. For red cell recipients in the Anti-D Program, if applicable:…
Estimated: $98.9K - $125K a year
Registered Vascular Technologist, Vascular Surgery
UT Southwestern —Dallas, TX3.8
Responds to inquiries/calls regarding procedures in a timely manner. Certification as Registered Vascular Technologist (RVT), registered with American Registry…
Estimated: $68.7K - $87K a year
2d
Architect - Enterprise Systems
Cencora —Carrollton, TX3.3
The Enterprise Systems Architect leads technical, physical, and logical system architecture analysis and design sessions; documents all physical product…
Estimated: $118,000 - $181,720 a year
Mortgage Tracking Analyst
HUB International —Irving, TX3.6
If this position requires licensing or certification, the incumbent must maintain that license or certification by meeting all continuing education and other…
Estimated: $38.1K - $48.2K a year
Medical Supply Technician (Sterile Processing)
US Veterans Health Administration —Dallas, TX3.8
HCP include all VA licensed and unlicensed, clinical and administrative, remote and onsite, paid and without compensation, full- and part-time employees,…
Estimated: $39,043 - $71,054 a year
Delivery Specialist
Arona Home Essentials —Mesquite, TX2.3
Physical/certification in states that require it, a valid Driver’s License and comply with the Arona Home Essentials Driver Qualification Policy.
Estimated: $29.2K - $37K a year
Quick Apply
Senior Associate, Accounting Methods and Credit Services (AMCS)
KPMG —Dallas, TX3.9
KPMG does not currently require partners or employees to be fully vaccinated or test negative for COVID-19 in order to go to KPMG offices, client sites or KPMG…
Estimated: $64.2K - $81.3K a year
4d
QMHP Licensed Chemical Dependency Counselor
Metrocare Services —Dallas, TX3
Current State of Texas Driver License or if you live in another state, must be currently licensed in that state. Retirement Plan, including employer matching.
Estimated: $45.6K - $57.7K a year
Quick Apply
ESG Assurance Manager
KPMG —Richardson, TX3.9
Minimum five years of recent and significant experience in sustainability assurance or a related field. KPMG does not currently require partners or employees to…
Estimated: $81.1K - $103K a year
Senior Project Designer - Information and Communications Technology ( ICT)
Stantec —Plano, TX3.6
Ability to integrate design elements with architectural, civil, structural, electrical, mechanical, and other disciplines to deliver a coordinated design.
Estimated: $92.7K - $117K a year

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Call Center Sales Team Lead

Mini Mall Storage - 3.2 Plano, TX

Apply Now

Job Details

Full-time $45,000 - $55,000 a year

Benefits

401(k)
401(k) matching

Qualifications

Microsoft Powerpoint
Bilingual
Spanish
Microsoft Excel
Sales
English
Microsoft Office
Supervising experience
Leadership
2 years

Full Job Description

Established in 2020, Mini Mall Storage Properties has been successfully acquiring storage facilities throughout North America with rapid expansion in the United States. We have a team of talented and diverse self-storage experts who span across 15 states and 7 provinces to support and manage our rapid growth across North America. With over 37,000 units and almost 5 million square feet of self-storage space, our goal is to make storage simple and accessible throughout life’s transitions.

The Mini Mall vision is to provide storage seekers with convenience and state-of-the-art technology. As such, we offer affordable storage solutions equipped with industry-leading safety, security, and innovation. With expansive growth comes challenge and opportunity; our talented team is dynamic, diverse, and inclusive. We collaborate effectively across our business functions to achieve our collective goals to redefine the self-storage experience.

WHAT WILL YOU DO?

Provide inspiring leadership to a team of Customer Care Specialists (CCS), including coaching, training, and performance management.
Monitor daily operational performance of phone, email, chat and social media queues to optimize service levels.
Set individual performance goals with team members and assist with achievement.
Support Call Center Manager in analyzing call center data and generate insightful business reports/metrics. Make data driven and thoughtful recommendations that contribute to an enhanced customer and CCS experience.
Create and maintain team members schedules, conduct shift bidding and manage the schedule to ensure adequate staffing, in collaboration with the Customer Care Center leaders.
Participate in the selection, interview, and training process of new team members.
Ensure team members understand and comply with all call center objectives, performance standards and processes.
Demonstrate advanced knowledge of Mini Mall Storage, maintaining a pulse on the business and industry.
Enhance quality assurance by providing in the moment coaching and call recording reviews.
Provide Leadership with process and training enhancement suggestions.
Effectively handle escalations providing a resolution that delivers best in class solutions.
Support team members to meet and exceed sales targets. Coach on closing techniques, de-escalation and other customer focused best practices.

WHAT WILL YOU NEED?

Minimum of 2 years’ experience in a supervisory role, within a call center environment.
Experience leading a team of sales professionals and familiarity with sales and closing fundamentals is a strong asset.
Tenacious mindset with the ability to lead by example in a fast-paced environment.
Ability to work outside of conventional business hours when required.
Proficient in Microsoft Office- specifically Excel, PowerPoint,
Bilingual English/Spanish is considered an asset.
Employment references and criminal record check are conducted as part of our selection process but may not be a disqualifying factor.

WHAT DO WE OFFER?

We live and breathe our core values. We make a difference and have a positive impact on people. We act responsibility and hold ourselves, and each other, accountable. We are a community with a shared ambition to unify our teams and customers. We act deliberately, and always with integrity and compassion.
With the support from your teammates and senior leadership, you will be empowered to do things differently, grow personally and professionally, and bring your whole self to work. There's no limit to the impact you can make.
We provide a competitive compensation package comprised of a group benefits plan, 401K Matching Program, and discretionary bonus program for select roles.
This position will pay between $45k - $55k, annually.
We are committed to a safety-first work environment.

What makes us different makes us stronger. We strive to ensure Mini Mall Storage Properties is a great place to work for everyone; where people feel safe, included, inspired, trusted, and supported so they can be — and bring — their best. We're committed to creating a respectful and inclusive workplace where unique perspectives, experiences, backgrounds, cultures, and attributes are valued and utilized to help achieve better results. As an organization with operations across different geographies, we celebrate the fact that our workforce is made up of people with diverse demographics. We are committed to ensuring our workplace is fair, equitable, and free of discrimination and harassment. Should you require accommodation to participate fully in the recruitment process, please email [email protected].

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call center quality assurance specialist jobs in plano, tx

Call Center Sales Team Lead

Call Center Sales Team Lead

Collections Specialist

Senior Human Resources Manager

Payment Center Processing Specialist

Audio Visual Quality Assurance Specialist - Plano, TX

Customer Service Specialist

Sanitarian I

Center Medical Director (CMD)

Registered Vascular Technologist, Vascular Surgery

Architect - Enterprise Systems

Mortgage Tracking Analyst

Medical Supply Technician (Sterile Processing)

Delivery Specialist

Senior Associate, Accounting Methods and Credit Services (AMCS)

QMHP Licensed Chemical Dependency Counselor

ESG Assurance Manager

Senior Project Designer - Information and Communications Technology ( ICT)

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