2-3 years customer support experience in a high volume contact center with 1+ years of experience in a quality assurance role. Job Types: Part-time, Contract.

2-3 years Experience in call quality assurance monitoring and coaching experience required. 2-3 years customer service call center environment strongly…

Call center quality assurance specialist also compile issues and recommendations to leadership monthly for where strengths and opportunities may fall.

Coordinates and participate in call calibration sessions for call center staff and clients. Participates in design of call monitoring formats and quality…

Call center: 1 year (Preferred but not Required). Document and track calls and interactions with customers for reporting purposes. Free $25,000 Life Insurance.

Frequent calibration of quality assurance monitoring to ensure consistent administration of quality assurance objectives. High school diploma or equivalent.

Responsible for all aspects of quality assurance. Expertise in use of call center software programs. 1+ years of experience in a high volume call center.

Assure ongoing compliance with quality and industry regulatory requirements by the extracting and evaluation of calls. Must be fluent in Spanish.

Maintain and develop internal support and call center quality standards; Hands-on experience in quality assurance; Create strategies to improve support KPIs;

2+ years of relevant experience in quality assurance or quality monitoring, at least 1 of which must be in a contact center or call center environment.

2+ years of relevant experience in quality assurance or quality monitoring, at least 1 of which must be in a contact center or call center environment.