call center quality assurance jobs in remote

AdNet AccountNet, Inc. —Remote4.7

Work as part of an energy efficiency team ensuring that the evaluation, implementation, and verification of utility sponsored energy efficiency projects and or…

SafeRide Health —San Antonio, TX3

Monitor, evaluate and score agent calls against established quality assurance standards. Work directly with Training and Call Center leadership to implement…

PCG INTERNATIONAL INC —Remote2.5

Proficiency in data analysis tools and techniques. Leading a team of quality assurance analysts and providing guidance and training to ensure that they are…

KIWISAT PR LLC —Remote

Daily/weekly report to the call center manager. The candidates must have related experience for the call center and must be a bilingual and fluent speak English…

Couch Lambert LLC —Remote

Monitor inbound and outbound call and emails responses to assess associate's demeanor, technical accuracy, conformity to company and client policies and…

Big Blue Swim School —Remote3.4

As Member Services Quality Assurance Specialist, you will focus on auditing phone calls and reviewing chats and emails daily, as well as assessing compliance…

Valued Relationships, Inc. —Remote3.1

Maintain expertise for Care Rep III duties and responsibilities and answer alarms and inbound phone calls according to protocol. Must be fluent in Spanish.

Chime —San Francisco, CA4

This includes multi-channel QA scorecard design & set ups, defining and implementing KPI dashboards, owning QA tools, carrying out tooling strategy plans, and…

Green Dot Corporation —Cincinnati, OH3.4

Assist with escalations as needed and initiate outbound calls as needed for customer follow up and/or resolution. Perform other duties as needed.

Medical Departures Inc. —Remote4

Conduct regular audits of inbound|outbound calls, emails, WhatsApp, Social media and chats to identify trends, areas of opportunity, and best practices (leads,…

ContactUS, LLC —Columbus, OH2.8

Review a subset of support agents’ conversations (calls, emails, chat, etc). Maintain and develop internal support and call center quality standards;