call center quality assurance jobs in staten island, ny

NYC Health + Hospitals —New York, NY3.8

Accurately perform observations on recorded or live agent calls and score them against our organizational standards. Effective communication (written and oral).

1199SEIU Benefit and Pension Funds —New York, NY3.9

Assist with the implementation of new call center technology, testing new system applications for discrepancies, Policy & Procedure Documentation, developing…

Columbia University —New York, NY4.1

S/he monitors inbound and outbound call details to assess Access Center agents’ demeanor, technical accuracy, customer service performance, and conformity to…

Enlightened Inc. —Jersey City, NJ3.3

Monitor daily phone calls of CSRs to ensure accurate and timely information is provided to customers. Help agents improve their performance with specific…

ConnectiveRx —Hanover, NJ2.5

Monitors telephone calls and other communications between the patients and the Customer Care Center. Identify, communicate and monitor trends and quality risks…

Rangam Consultants Inc. —East Hanover, NJ3.8

CRM and telephony-based systems tools employed to support patients, caregivers, payors and/or HCPs via phone and other support channels (email, fax, SMS, IVR as…