Overview:
This position is located in our Wausau, Wisconsin office. *perm role/no relocation
At Foot Locker we obsess over the customer. This is where you come in! Foot Locker is seeking a Quality Assurance Evaluator. This position is vital to the success of our brand. You will be responsible for ensuring customers have positive experiences by evaluating the interactions they have with our contact center associates. This role provides opportunities to build your career and communication skills and learn about the business.
Available full-time shift: Monday-Friday 9am-5pm. Occasional overtime may be necessary given business needs.
Compensation: $15.50 / hour
Responsibilities:
- Monitoring and scoring Customer Contact Center Specialists for customer service quality, script adherence, accuracy, and effectiveness
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Communicating with leadership to ensure consistency, accuracy, and uniformity of reporting
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Running daily and monthly Quality Assurance reports
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Assisting with incoming customer calls, emails, and/or chats as needed
Qualifications:
- Proficient computer navigation skills including ability to multi-task
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Energetic and positive attitude
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Ability to be polite and professional while speaking to customers
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Previous customer service experience is preferred but not required
#LI-AF1
Benefits:
- 30-50% employee discounts
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Medical / dental / vision / life insurance options
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401(k) with company match and Roth option
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Paid time off including holidays
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Casual dress code - Feel free to wear your sneakers to work!
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Refer your friends and make some cash
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Opportunities for advancement
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Employee recognition and appreciation programs
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Tuition reimbursement for qualified courses
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Stock purchase plan
