NationsBenefits - Remote
2-3 years Experience in call quality assurance monitoring and coaching experience required. 2-3 years customer service call center environment strongly…
- PLS - Oak Brook, IL
The Call Center Quality Assurance Analyst will support the quality assurance effort within Customer Financial Solutions by systematically reviewing customer…
- Nation Safe Drivers - Boca Raton, FL
1+ year(s) experience in a quality assurance position preferred. Our organization is seeking a Quality Assurance Specialist who is responsible for ensuring…
- ECU Health Medical Center - Greenville, NC
Supervises daily activities and personnel in the subdivision. Reviews data from testing and Quality control. Aids in revisions and development of new procedures…
- BOLD - San Juan, PR
Perform daily QA analysis of internal and external call center agents. Minimum of two years of work experience in Customer Care or Quality in a call center…
- Couch Lambert LLC - Remote
Coordinates and participate in call calibration sessions for call center staff and clients. Participates in design of call monitoring formats and quality…
- ContactUS, LLC - Columbus, OH
Maintain and develop internal support and call center quality standards; Hands-on experience in quality assurance; Create strategies to improve support KPIs;
- DMI - Remote
Call center quality assurance specialist also compile issues and recommendations to leadership monthly for where strengths and opportunities may fall.
- Tegria RCM - Remote
Frequent calibration of quality assurance monitoring to ensure consistent administration of quality assurance objectives. High school diploma or equivalent.
Participate in quality performance meetings. Set and manage to production and quality expectations. Ensure Quality of the center is maintained as per client KPI…
- Cataldo Ambulance - Malden, MA
Minimum two years quality assurance and call center experience. Monitor assigned communication workflows and generate feedback for call center staff members.
- Ryman Hospitality Properties - Nashville, TN
Proven track record of analytical skills and/or experience in quality assurance preferred. 2+ years experience in call center environment preferably in…
- VIPcare - Remote
2+ years of relevant experience in quality assurance or quality monitoring, at least 1 of which must be in a contact center or call center environment.
- Physician Partners - Remote
2+ years of relevant experience in quality assurance or quality monitoring, at least 1 of which must be in a contact center or call center environment.
- AWG, Inc. - Las Vegas, NV
1-3 years' experience in customer quality assurance or quality control required, including. Working knowledge of multifunctional call recording and quality…
- iPower LLC - Remote
Minimum 2 years of relevant experience in quality assurance or quality monitoring, at least 1 of which must be in a contact center or call center environment.
Responsible for all aspects of quality assurance. Expertise in use of call center software programs. 1+ years of experience in a high volume call center.
- United Way of Lancaster County - Lancaster, PA
Position interacts daily with call center staff locally and call center staff across the PA 211 network frequently. Collect client information and demographics.
- Ktek Resourcing - Jacksonville, FL
Experience Needed- 2 years of call monitoring/ QA in a call center environment*. Calls from customers who are reporting fraudulent online banking activity) &…