2-3 years Experience in call quality assurance monitoring and coaching experience required. 2-3 years customer service call center environment strongly…
- NationsBenefits - Remote
- Ryman Hospitality Properties - Nashville, TN
Proven track record of analytical skills and/or experience in quality assurance preferred. 2+ years experience in call center environment preferably in…
- Cataldo Ambulance - Malden, MA
Minimum two years quality assurance and call center experience. Monitor assigned communication workflows and generate feedback for call center staff members.
- Tegria RCM - Remote
Frequent calibration of quality assurance monitoring to ensure consistent administration of quality assurance objectives. High school diploma or equivalent.
- SLPTele - Fort Lauderdale, FL +2 locations
Monitor call center interactions using call recording and quality assessment tools. Handle both inbound and outbound calls in a call center type setting.
- PLS Financial Services, Inc. - Oak Brook, IL
The Quality Assurance Analyst will support the quality assurance effort within Customer Financial Solutions by systematically reviewing customer interactions…
- Genesis Financial Solutions, Inc. - Akron, OH
Prior experience in a call center environment preferred. Support and guide a team of Quality Specialists in completing call evaluations accurately and…
- Automated Health Systems - Marlborough, MA
This role will be responsible for ongoing quality assurance in an inbound call center In Marlborough, MA. Liaison between quality, training, and operations to…
- IQVIA - Raleigh, NC
Monitor calls via silent monitoring of live calls or review of recorded calls. Manage reporting, documentation accuracy and call quality performance.
- Valmont Industries - Nebraska
Provide assurance to the customer the quality system is in place to ensure their product will be produced correctly. Ability to read and interpret blue prints.
- LINQ Services - Pittsburgh, PA
Coordinate and facilitate call calibration sessions for call center staff. Participate in the design of call monitoring formats and quality standards.
- AltaGas - Springfield, VA
3+ Years of quality assurance experience and/or call center experience. Monitors internal and external calls to ensure quality assurance guidelines are followed…