NationsBenefits - Remote
2-3 years Experience in call quality assurance monitoring and coaching experience required. 2-3 years customer service call center environment strongly…
- Ryman Hospitality Properties - Nashville, TN
Proven track record of analytical skills and/or experience in quality assurance preferred. 2+ years experience in call center environment preferably in…
- Cataldo Ambulance - Malden, MA
Minimum two years quality assurance and call center experience. Monitor assigned communication workflows and generate feedback for call center staff members.
Assists with documenting quality assurance issues. Assists with the completion of quality assurance tasks. Represents quality on PMO and Operation meetings.
- Tegria RCM - Remote
Frequent calibration of quality assurance monitoring to ensure consistent administration of quality assurance objectives. High school diploma or equivalent.
Monitor call center interactions using call recording and quality assessment tools. Handle both inbound and outbound calls in a call center type setting.
- PLS Financial Services, Inc. - Oak Brook, IL
The Quality Assurance Analyst will support the quality assurance effort within Customer Financial Solutions by systematically reviewing customer interactions…
2+ years of previous call center or call monitoring experience, preferably in the insurance or medical industry. Bachelors or Associate degree a plus.
Review evaluations, maintain call recordings for audits. Quality assurance: 2 years (Required). Education: *Must be a graduate or equivalent.
- Genesis Financial Solutions, Inc. - Akron, OH
Prior experience in a call center environment preferred. Support and guide a team of Quality Specialists in completing call evaluations accurately and…
- Automated Health Systems - Marlborough, MA
This role will be responsible for ongoing quality assurance in an inbound call center In Marlborough, MA. Liaison between quality, training, and operations to…
Prior call center experience (minimum of two years). This position also has a heavy emphasis on providing floor support for call center representatives,…
Monitor calls via silent monitoring of live calls or review of recorded calls. Manage reporting, documentation accuracy and call quality performance.
- Valmont Industries - Nebraska
Provide assurance to the customer the quality system is in place to ensure their product will be produced correctly. Ability to read and interpret blue prints.
- LINQ Services - Pittsburgh, PA
Coordinate and facilitate call calibration sessions for call center staff. Participate in the design of call monitoring formats and quality standards.
- AltaGas - Springfield, VA
3+ Years of quality assurance experience and/or call center experience. Monitors internal and external calls to ensure quality assurance guidelines are followed…