2-3 years customer support experience in a high volume contact center with 1+ years of experience in a quality assurance role. Job Types: Part-time, Contract.

Responsible for all aspects of quality assurance. Expertise in use of call center software programs. 1+ years of experience in a high volume call center.

Monitor calls via silent monitoring of live calls or review of recorded calls. Manage reporting, documentation accuracy and call quality performance.

Provide assurance to the customer the quality system is in place to ensure their product will be produced correctly. Ability to read and interpret blue prints.

Ability to travel for in-person meetings and/or call center site visits, up to 25% of the work week. Primary focus will include overseeing the development of…

Prior call center experience (minimum of two years). This position also has a heavy emphasis on providing floor support for call center representatives,…

1 to 2+ years contact center or related performance monitoring experience. This is not a Quality Analyst position on the manufacturing side.

Review evaluations, maintain call recordings for audits. Quality assurance: 2 years (Required). Education: *Must be a graduate or equivalent.

3+ Years of quality assurance experience and/or call center experience. Monitors internal and external calls to ensure quality assurance guidelines are followed…

 Held a position as a *Training Manager* in a call center.  Focused on quality and customer service. Practices, general customer service skills, listening…

Perform call listening and call quality audits to advise the leadership team of thematic opportunities. Contact center management experience is preferred.