2-3 years customer support experience in a high volume contact center with 1+ years of experience in a quality assurance role. Job Types: Part-time, Contract.
- Asher McCormick - Remote
- PLS - Oak Brook, IL
The Call Center Quality Assurance Analyst will support the quality assurance effort within Customer Financial Solutions by systematically reviewing customer…
- Ryman Hospitality Properties - Nashville, TN
Proven track record of analytical skills and/or experience in quality assurance preferred. 2+ years experience in call center environment preferably in…
- ECU Health Medical Center - Greenville, NC
Supervises daily activities and personnel in the subdivision. Reviews data from testing and Quality control. Aids in revisions and development of new procedures…
- UnitedHealth Group - Dallas, TX
Responsible for all aspects of quality assurance. Expertise in use of call center software programs. 1+ years of experience in a high volume call center.
- IQVIA - Raleigh, NC
Monitor calls via silent monitoring of live calls or review of recorded calls. Manage reporting, documentation accuracy and call quality performance.
- Valmont Industries - Nebraska
Provide assurance to the customer the quality system is in place to ensure their product will be produced correctly. Ability to read and interpret blue prints.
- LINQ Services - Pittsburgh, PA
Coordinate and facilitate call calibration sessions for call center staff. Provide feedback to call center team leaders and managers.
- TechTrueUp (SDVOSB) - East Hanover, NJ
1 to 2+ years contact center or related performance monitoring experience. This is not a Quality Analyst position on the manufacturing side.
- AltaGas - Springfield, VA
3+ Years of quality assurance experience and/or call center experience. Monitors internal and external calls to ensure quality assurance guidelines are followed…
- SMA America - Rocklin, CA
Perform call listening and call quality audits to advise the leadership team of thematic opportunities. Contact center management experience is preferred.