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call center quality assurance jobs

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  • SMA America - Rocklin, CA 

    Perform call listening and call quality audits to advise the leadership team of thematic opportunities. Contact center management experience is preferred.

    $75,000 - $123,000 a year
    Quick Apply

  • CVS Health - Rhode Island 3.3

    Ability to travel for in-person meetings and/or call center site visits, up to 25% of the work week. Primary focus will include overseeing the development of…

    $60,300 - $130,000 a year

  • Hexaware Technologies - Atlanta, GA 3.7

     Held a position as a *Training Manager* in a call center.  Focused on quality and customer service. Practices, general customer service skills, listening…

    $75,000 - $80,000 a year
    Quick Apply

  • Adaptation - Malta, NY 

    The position also coordinates and conducts quality assurance monitoring and audits, assists with development and maintenance of the Quality Process and…

    Estimated: $75,000 - $100,000 a year
    Quick Apply

  • Columbia University Medical Center - New York, NY 4.1

    Coordinates contact center quality at the enterprise level by listening to live calls/call recordings, and desktop navigation recordings.

    Estimated: $80,000 - $110,000 a year

  • TaskUS - Indiana 3.8

    Experience in leading quality control/quality analysis organization or leading cross- -functional quality improvement projects and teams.

    Estimated: $82,000 - $110,000 a year

  • Technical and Management Resources, Inc. - Tysons Corner, VA 

    Operating quality assurance and quality monitoring programs. The Quality Assurance Specialist assist in developing, creating, and implementing call center…

    Estimated: $90,000 - $120,000 a year

  • WSP - Fort Lauderdale, FL 3.8

    The position also coordinates and conducts quality assurance monitoring and audits, assists with development and maintenance of the quality processes and…

    Estimated: $76,000 - $110,000 a year

  • MedAire - Phoenix, AZ 3.1

    Flexible Work Schedule - operation is open around the clock 365 days a year in a call center environment. Call center management: 2 years (Preferred).

    Estimated: $72,000 - $100,000 a year
    Quick Apply

  • TTEC - Austin, TX 3.4

    The position also coordinates and conducts quality assurance monitoring and audits, assists with development and maintenance of the Quality Process and…

    Estimated: $73,000 - $95,000 a year

  • TTEC - Malta, NY 3.4

    The position also coordinates and conducts quality assurance monitoring and audits, assists with development and maintenance of the Quality Process and…

    Estimated: $76,000 - $110,000 a year