call center quality assurance jobs

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  • SMA America - Rocklin, CA 

    Perform call listening and call quality audits to advise the leadership team of thematic opportunities. Contact center management experience is preferred.

    $75,000 - $123,000 a year
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  • CVS Health - Rhode Island 3.3

    Ability to travel for in-person meetings and/or call center site visits, up to 25% of the work week. Primary focus will include overseeing the development of…

    $60,300 - $130,000 a year

  • TaskUS - Indiana 3.8

    Experience in leading quality control/quality analysis organization or leading cross- -functional quality improvement projects and teams.

    Estimated: $82,000 - $110,000 a year

  • Columbia University Medical Center - New York, NY 4.1

    Coordinates contact center quality at the enterprise level by listening to live calls/call recordings, and desktop navigation recordings.

    Estimated: $80,000 - $110,000 a year

  • Technical and Management Resources, Inc. - Tysons Corner, VA 

    Operating quality assurance and quality monitoring programs. The Quality Assurance Specialist assist in developing, creating, and implementing call center…

    Estimated: $90,000 - $120,000 a year

  • WSP - Fort Lauderdale, FL 3.8

    The position also coordinates and conducts quality assurance monitoring and audits, assists with development and maintenance of the quality processes and…

    Estimated: $76,000 - $110,000 a year

  • MedAire - Phoenix, AZ 3.4

    Flexible Work Schedule - operation is open around the clock 365 days a year in a call center environment. Design and implement quality improvement initiatives…

    Estimated: $85,000 - $110,000 a year

  • Gray Tier Technologies - Arlington, VA 

    As part of this task order, we will manage the commercial cloud migration and disestablishment of VSD and CIS, fully automate the continuous development &…

    Estimated: $100,000 - $150,000 a year
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