Perform call listening and call quality audits to advise the leadership team of thematic opportunities. Contact center management experience is preferred.
- SMA America - Rocklin, CA
- TaskUS - Indiana
Experience in leading quality control/quality analysis organization or leading cross- -functional quality improvement projects and teams.
- Columbia University Medical Center - New York, NY
Coordinates contact center quality at the enterprise level by listening to live calls/call recordings, and desktop navigation recordings.
- Technical and Management Resources, Inc. - Tysons Corner, VA
Operating quality assurance and quality monitoring programs. The Quality Assurance Specialist assist in developing, creating, and implementing call center…
- MedAire - Phoenix, AZ
Flexible Work Schedule - operation is open around the clock 365 days a year in a call center environment. Design and implement quality improvement initiatives…
- Gray Tier Technologies - Arlington, VA
As part of this task order, we will manage the commercial cloud migration and disestablishment of VSD and CIS, fully automate the continuous development &…