UHSM - Santa Ana, CA
Maintain and develop internal support and call center quality standards. Audits and access recorded voice calls, live calls, messages, Rep interactions and chat…
- Cataldo Ambulance - Malden, MA
Minimum two years quality assurance and call center experience. Monitor assigned communication workflows and generate feedback for call center staff members.
- PLS - Oak Brook, IL
The Call Center Quality Assurance Analyst will support the quality assurance effort within Customer Financial Solutions by systematically reviewing customer…
- Genesis Financial Solutions, Inc. - Akron, OH
Prior experience in a call center environment preferred. Support and guide a team of Quality Specialists in completing call evaluations accurately and…
- LifePoint Health - Remote
Two years of equivalent experience in a teaching or quality monitoring role, preferably in a call center environment.
- Utility Connect - The Colony, TX
Call center quality assurance: 1 year (Preferred). Provides trend reports and conducts analyses to drive call center performance. Ability to plan and organize.
- Four Seasons Heating And Air Conditioning Inc - Bedford Park, IL
Call center: 1 year (Preferred but not Required). Document and track calls and interactions with customers for reporting purposes. Free $25,000 Life Insurance.
- Genesis Financial Solutions, Inc. - Akron, OH
Prior experience in a call center environment preferred. We are responsible for supporting our customers by monitoring and auditing of agents’ customer…
- Transcore, LP - White Marsh, MD
Hands-on experience in quality assurance. Prior call center experience (minimum of 2 years). Assist with the maintenance and ongoing development of training…
Assist contact center leadership in identifying trends and establishing contact center goals. Works with the Quality Lead to oversee the process of assessing,…
- Valued Relationships, Inc. - Remote
Assure ongoing compliance with quality and industry regulatory requirements by the extracting and evaluation of calls. Must be fluent in Spanish.
- The LaSalle Network - Chicago, IL
Coordinate and facilitate call calibration sessions with call center team managers. 4+ years of call center QA experience. Bachelor's degree a plus.
- Call Center Systems - Fort Lauderdale, FL
Participates in the design of call monitoring formats and quality standards. Coordinate and facilitate call calibration sessions to address consistency with…
- Centers Plan for Healthy Living - Staten Island, NY
Coordinates and facilitates call calibration sessions for call center staff. Participates in the design of call monitoring formats and quality standards.
- Rangam Consultants Inc. - East Hanover, NJ
1 to 2+ years contact center or related performance monitoring experience. Call Center QA Analyst candidates may be experienced Team Leads, Supervisors or…
- Tegria RCM - Remote
Frequent calibration of quality assurance monitoring to ensure consistent administration of quality assurance objectives. High school diploma or equivalent.
- Valued Relationships, Inc. - Remote
Assure ongoing compliance with quality and industry regulatory requirements by the extracting and evaluation of calls. Must be fluent in Spanish.
- Nation Safe Drivers - Boca Raton, FL
1+ year(s) experience in a quality assurance position preferred. Our organization is seeking a Quality Assurance Specialist who is responsible for ensuring…
- Ryman Hospitality Properties - Nashville, TN
Proven track record of analytical skills and/or experience in quality assurance preferred. 2+ years experience in call center environment preferably in…