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call center quality assurance jobs

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  • UHSM - Santa Ana, CA 

    Maintain and develop internal support and call center quality standards. Audits and access recorded voice calls, live calls, messages, Rep interactions and chat…

    $17 - $18 an hour
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  • Cataldo Ambulance - Malden, MA 3.2

    Minimum two years quality assurance and call center experience. Monitor assigned communication workflows and generate feedback for call center staff members.

    Estimated: $38,000 - $54,000 a year
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  • PLS - Oak Brook, IL 3.1

    The Call Center Quality Assurance Analyst will support the quality assurance effort within Customer Financial Solutions by systematically reviewing customer…

    Estimated: $40,000 - $59,000 a year
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  • Genesis Financial Solutions, Inc. - Akron, OH 

    Prior experience in a call center environment preferred. Support and guide a team of Quality Specialists in completing call evaluations accurately and…

    Estimated: $41,000 - $56,000 a year

  • LifePoint Health - Remote 

    Two years of equivalent experience in a teaching or quality monitoring role, preferably in a call center environment.

    $16.50 - $18.50 an hour
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  • Utility Connect - The Colony, TX 

    Call center quality assurance: 1 year (Preferred). Provides trend reports and conducts analyses to drive call center performance. Ability to plan and organize.

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  • Four Seasons Heating And Air Conditioning Inc - Bedford Park, IL 3.7

    Call center: 1 year (Preferred but not Required). Document and track calls and interactions with customers for reporting purposes. Free $25,000 Life Insurance.

    $16 - $18 an hour
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  • Genesis Financial Solutions, Inc. - Akron, OH 

    Prior experience in a call center environment preferred. We are responsible for supporting our customers by monitoring and auditing of agents’ customer…

    Estimated: $33,000 - $41,000 a year

  • Transcore, LP - White Marsh, MD 3.2

    Hands-on experience in quality assurance. Prior call center experience (minimum of 2 years). Assist with the maintenance and ongoing development of training…

    Estimated: $30,000 - $40,000 a year
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  • Valued Relationships, Inc. - Remote 3.1

    Assure ongoing compliance with quality and industry regulatory requirements by the extracting and evaluation of calls. Must be fluent in Spanish.

    $16 - $18 an hour

  • The LaSalle Network - Chicago, IL 3.5

    Coordinate and facilitate call calibration sessions with call center team managers. 4+ years of call center QA experience. Bachelor's degree a plus.

    $18 - $19 an hour
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  • Call Center Systems - Fort Lauderdale, FL 

    Participates in the design of call monitoring formats and quality standards. Coordinate and facilitate call calibration sessions to address consistency with…

    Estimated: $27,000 - $39,000 a year
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  • Centers Plan for Healthy Living - Staten Island, NY 

    Coordinates and facilitates call calibration sessions for call center staff. Participates in the design of call monitoring formats and quality standards.

    $42,000 - $58,000 a year
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  • Rangam Consultants Inc. - East Hanover, NJ 3.8

    1 to 2+ years contact center or related performance monitoring experience. Call Center QA Analyst candidates may be experienced Team Leads, Supervisors or…

    $30 - $31 an hour
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  • Tegria RCM - Remote 

    Frequent calibration of quality assurance monitoring to ensure consistent administration of quality assurance objectives. High school diploma or equivalent.

    $17.09 - $28.19 an hour

  • Valued Relationships, Inc. - Remote 3.1

    Assure ongoing compliance with quality and industry regulatory requirements by the extracting and evaluation of calls. Must be fluent in Spanish.

    $16 - $18 an hour

  • Nation Safe Drivers - Boca Raton, FL 

    1+ year(s) experience in a quality assurance position preferred. Our organization is seeking a Quality Assurance Specialist who is responsible for ensuring…

    $17 - $18 an hour
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