call center quality assurance jobs

NationsBenefits —Remote2.9

Monitors and measures the quality of inbound and/or outbound calls for Member Experience, BPO, Provider and Members Services areas of operations.

Mphasis —Jacksonville, FL3.8

Primary role is to oversee the Quality of Customer Assistance Center – Debit and ATM Claims, and In-Branch (Call Center) along with Online Fraud Phones (inbound…

StorageMart —Columbia, MO3.5

Prefer bachelor’s degree, or at a minimum an Associate’s degree; and at least 3 years of related experience; or equivalent combination of education and…

Cataldo Ambulance —Malden, MA3.2

The QA specialist will monitor calls for adherence to EMD protocols, appropriate documentation and coding, as well as customer service quality assurance.

Complete Contract Consulting —Atlanta, GA5

Utilize QC Card to score and coach agents according to call compliance, accuracy of information provided on calls, use of call script, and order entry…

inspiro —Coeur d'Alene, ID3.5

Evaluate call center agent's technical and soft skill level and provides effective coaching suggestions to Team Leads to develop agent capabilities.

SmithRx —Lehi, UT3.3

4+ years experience as a Quality Assurance Specialist in a call center environment, evaluating and scoring member calls. 401(k) Retirement Savings Program.

Couch Lambert LLC —Remote

Monitor inbound and outbound call and emails responses to assess associate's demeanor, technical accuracy, conformity to company and client policies and…

PCG INTERNATIONAL INC —Remote2.5

Proficiency in data analysis tools and techniques. Leading a team of quality assurance analysts and providing guidance and training to ensure that they are…

PLS —Oak Brook, IL3.1

Bachelor's Degree in relevant field is preferred; additional years of relevant experience may be considered in lieu of a degree. Ability to lift 15 lbs.

AFSPA —Washington, DC3.2

Review HBO calls, correspondence, and Navigator and ASD issues. *. Conduct an annual review and modification of training materials and curriculum for the health…

Sonrava Health —Coppell, TX

Audits representatives' inbound and outbound phone calls, observing performance, techniques, and application of guidelines and procedures.

Acclara —Remote2.5

Monitor inbound and outbound calls to complete quality assurance monitoring and assure proper patient interaction and client performance.

PLS Financial Services, Inc. —Oak Brook, IL3.1

Bachelor's Degree in relevant field is preferred; additional years of relevant experience may be considered in lieu of a degree. Ability to lift 15 lbs.

ITCON Services —Remote2.6

Review and complete evaluations on a subset of support agents’ customer interactions (calls, chats, email, etc.).

AltaMed Health Services Corporation —Anaheim, CA3.5

Bachelor’s Degree in mathematics, statistics, computer science or related field required. Develops and monitors agent calls that ensure a high level of customer…

Aston Carter —Sioux Falls, SD3

Provide support and scoring guidance quality assurance staff by answering questions on regulations or compliance, procedures, policies and First Call Resolution…

EcoShield Pest Solutions —Chandler, AZ

Train and develop a team of QA Assistants and Team Leads, continuously improving the performance of the team through coaching and counseling.

Balanced Body Inc. —Sacramento, CA

Performs phone quality reviews; monitors inbound and outbound calls to analyze and evaluate sales skills against established metrics, including but not limited…

ECU Health Medical Center —Greenville, NC3.8

Manages routine technical problems and maintains and orders supplies and reagents for testing. Ability to work in varying environmental conditions and weather…