20 Best call center quality assurance specialist jobs in Houston, TX (Hiring Now!)

Lab Qual Assurance Specialist - Full Time - Days
Houston Methodist Hospital —Houston, TX
Bachelor degree in related field. Works with other ancillary and patient care departments to develop plans and policies for improved quality outcomes throughout…
Estimated: $27 - $35 an hour
Pharmacy Administrative Specialist - Full Time - Days
Houston Methodist Hospital —Houston, TX
Successful completion of an ASHP-accredited post-graduate year one (PGY1) and year two (PGY2) residency training programs or equivalent professional experience …
Estimated: $77.5K - $98.1K a year
Quality Assurance Monitoring Specialist
Eco-Life Employment Group —Houston, TX
Monitors areas such as product knowledge, customer contact greeting, etiquette, solving skills, closing and inclusion of all mandatory monitoring critical…
Estimated: $24 - $30 an hour
Quick Apply
1d
Lead Histology Technician - FT/Days/Anatomical Pathology-Histology/HMH
Houston Methodist Hospital —Houston, TX
Associate degree in related field if certified after December 31, 2004. Duties may be varied and may include many of the following: organize work schedules,…
Estimated: $22 - $28 an hour
3d
Quality Assurance Supervisor
Eco-Life Employment Group —Houston, TX
Coordinates call calibration sessions to ensure that the quality assurance team, supervisors, and managers can evaluate the call handling performance of agents…
Estimated: $59.1K - $74.8K a year
Quick Apply
1d
Service Linkage Worker
Bee Busy Wellness Center —Houston, TX
This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Valid TX Driver's License.
$22 - $25 an hour
Quick Apply
3d
Customer Service Call Center Training Specialist
Metropolitan Transit Authority of Houston, Texas —Houston, TX
Monitors and evaluates calls for new employees throughout the classroom training and on-the-job training process providing feedback on calls for quality…
Sr IT Data Analyst - Telecom/Central Scheduling Optimization (Katy)
Houston Methodist —Katy, TX
Six years experience as business analyst on Business Intelligence projects performing requirement gathering, documentation as well as strong Project Management…
Estimated: $79.7K - $101K a year
Eligibility Specialist (Midtown)
Avenue360 Health and Wellness —Houston, TX
Able to perform front desk functions including but not exclusive to scheduling, greeting (arrival and check-in and answering phone calls), and time of service…
Estimated: $17 - $22 an hour
8d
Contact Center Supervisor
Harris Health System —Houston, TX
The Customer Service Center Supervisor will provide direct oversight of the Customer Service Center Representatives as they answer questions and handle…
Estimated: $57.5K - $72.8K a year
8d
HR Operational Excellence Specialist
LyondellBasell Industries —Houston, TX
Facilitate operational and process analysis, process design or reengineering, and continuous improvement, to deliver operational excellence.
Training and Quality Specialist
Planned Parenthood Gulf Coast Inc —Houston, TX
By applicable federal, state, and/or local law. Assists supervisor(s) and manager with inbound and outbound call quality recordings and monitoring, measuring…
Estimated: $37.2K - $47.2K a year
Sup Child Life Specialist at Ben Taub Hospital
Harris Health System —Houston, TX
Equipment Operated: Audio-visual equipment; telephone, personal computer, video games, etc. Work Experience (Years and Area): Completion of a 480 hour Child…
Estimated: $22 - $27 an hour
9d
Community Relations Specialist - See to Succeed Representative
City of Houston, TX —Houston, TX
Assist with insurance verification prior to and after scheduled field trip clinics. Assist program participants by completing registration packets for…
$16.13 - $17.50 an hour
13d
Engineer
Oakwood University —Houston, TX
Evaluation of products including hazard analysis, design verification analysis, reliability and maintainability analysis, hardware qualification and acceptance…
$65,000 - $75,000 a year
Quick Apply
10d
Specialist – Technical Compliance Codes & Standards
Kinder Morgan —Houston, TX
Provides damage prevention guidance to field inquiries requesting support. This position will primarily support Kinder Morgan’s (KM’s) Products Pipelines Damage…
Estimated: $31 - $40 an hour
6d
Mgr-Pat Acct & Rev Svcs
Harris Health System —Houston, TX
Bachelor's Degree in business, healthcare or related field. Manages the revenue cycle process, billing and collections of patient accounts, payment postings,…
Estimated: $68.2K - $86.4K a year
Clinical Pharmacy Specialist- Day Shift- Settegast
Harris Health System —Houston, TX
Must maintain national certification such as Board of Pharmacy Specialties If certification is lapsed, employee has six months to rectify for new certification…
Estimated: $152K - $193K a year
10d
Coding Quality Auditor - 100% Remote (Must Live in FL, TN, GA, LA, WA State, or TX)
Houston Methodist —Houston, TX
Provides assistance to the leadership team or other coders with coding of the accounts or answering questions from other coders relating to coding and work…
Estimated: $28 - $35 an hour
Clinical Resource Nurse - Emergency Center
Harris Health System —Houston, TX
Related specialty certification or certification as a nursing professional development specialist (NPD-BC) required within two years of employment.
Estimated: $50 - $63 an hour
13d

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Lab Qual Assurance Specialist - Full Time - Days

Houston Methodist Hospital - Houston, TX

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Job Details

Full-time Estimated: $27 - $35 an hour

Qualifications

Medical Laboratory Scientist Certification
ASCP Certification
Medical Technologist
Clinical Laboratory Scientist License
Writing skills
Laboratory experience
English
Mid-level
Clinical laboratory experience
Bachelor's degree
Organizational skills
Computer skills
Patient interaction
4 years

Full Job Description

The Laboratory Quality Assurance Specialist develops, maintains, and monitors the quality management system for Laboratory Services. Responsibilities include evaluating/implementing patient safety initiatives, regulatory and accreditation compliance, risk management, and performance improvement. Works with other ancillary and patient care departments to develop plans and policies for improved quality outcomes throughout all phases of testing. Manages external proficiency program. Coordinates/Prepares reports for the department and performs activities that promote compliance within the laboratory and point of care testing sites. Facilitates an annual assessment of the Quality Assurance program for the laboratory.

PEOPLE ESSENTIAL FUNCTIONS

Promotes a positive work environment and contributes to a dynamic, team focused work unit that actively helps one another to achieve optimal department results. Collaborates with all members of the patient care team by actively communicating and reporting pertinent patient care information and data in a comprehensive manner.

Teaches students, clinical staff, new employees and others as assigned by Manager. Monitors competency assessment completion.

SERVICE ESSENTIAL FUNCTIONS

Organizes workload and sets priorities. Utilizes all available work time by assisting others and performing additional tasks.

Analyzes and responds to client complaints, unusual incident reports and Risk Management inquires.

QUALITY/SAFETY ESSENTIAL FUNCTIONS

Reviews all laboratory quality occurrence data; provides reports and graphical data to department management, clients and customers. Prepares quality reports to include specific monitors as defined by the Manager/Director.

Manages laboratory proficiency testing program and tracks exceptions. Performs ordering, distributing proficiency testing samples to sections, routing results for review, monitoring results and initiating corrective action.

Coordinates activities associated with point-of-care (POC) testing program throughout the hospital to include evaluation of equipment, policy development and implementation/monitoring of quality control.

Prepares, implements, and initiates review of laboratory policy and procedures, performing literature searches as needed to promote compliance with regulatory agency requirements. Monitors Laboratory Services policies and procedures for review and sign-off of all policies.

Coordinates activities associated with the preparation for laboratory and hospital surveys for everyday readiness. Facilitates follow-up for any deficiencies cited.

Prepares presentations for committee meetings and educational programs. Facilitates discussions with staff and leaders in developing strategy and action plans for programs/projects.

Coordinates the validation plan before the implementation of new testing and instrumentation.

Maintains a safe environment within the Laboratory, following all policies and procedures for safety, hazardous materials, security and emergency preparedness.

FINANCE ESSENTIAL FUNCTIONS

Adjusts work schedule to accommodate departmental/organizational needs. Appropriately utilizes the time recording system.

Uses resources efficiently; does not waste supplies.

GROWTH/INNOVATION ESSENTIAL FUNCTIONS

Generates and communicates new ideas and suggestions that will improve quality or service.

Seeks opportunities to expand learning beyond baseline competencies with a focus on continual development.

This job description is not intended to be all-inclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises.

EDUCATION

Bachelor degree in related field

WORK EXPERIENCE

Minimum of 4 years' experience in a clinical laboratory as a Medical Laboratory Scientist/Medical Technologist

LICENSES AND CERTIFICATIONS - REQUIRED

Must have one of the following required certifications:

Preferred Requirement - Certified as a Medical Technologist, Clinical Laboratory Scientist, Medical Laboratory Scientist, or categorical certification by Board of Certification (ASCP)
Certified as a Clinical Laboratory Scientist by National Credentialing Agency for Laboratory Personnel (NCA)
Certified as a Medical Technologist by American Medical Technologists (AMT)

KNOWLEDGE, SKILLS, AND ABILITIES

Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going evaluations consisting of one or more of the following: skills, competency assessments and/or performance reviews

Knowledge of the functional discipline to be coordinated

Knowledge of departmental processes and procedures

Skill in planning, organizing and delegating functional activities

Skill in coaching and developing the functional skills of others

Exhibits strong interpersonal and team player skills with all levels of the healthcare team and assures delivery of excellent customer service to all patients, visitors, physicians and co-workers

Adapts to multiple ongoing priorities including organizing heavy work flow with minimal supervision

Strong attention to detail and ability to achieve and maintain accuracy

Demonstrates independent judgment and discretion to recognize problems, identify causes and take corrective action

Possesses basic computer knowledge; operates multiple computer systems to include, Hospital / Laboratory Information Systems and Office software to maintain patient and testing records and other related documents

Demonstrates the ability to work independently with little or no direct supervision

Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security

Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles

SUPPLEMENTAL REQUIREMENTS

WORK ATTIRE

Uniform No

Scrubs No

Business professional No

Other (department approved) No

ON-CALL*

Note that employees may be required to be on-call during emergencies (ie. DIsaster, Severe Weather Events, etc) regardless of selection below.

On Call*

TRAVEL**
**Travel specifications may vary by department**

May require travel within the Houston Metropolitan area

May require travel outside Houston Metropolitan area

Company Profile:

Houston Methodist Hospital is recognized by U.S. News & World Report as the No. 1 hospital in Texas (two-way tie) and one of America’s “Best Hospitals.” As a full-service, acute-care hospital located in the Texas Medical Center and the flagship hospital of Houston Methodist, it has evolved into one of the nation’s largest nonprofit teaching hospitals and a leader in innovative medical research with a comprehensive residency program. Two of Houston Methodist’s primary academic affiliates are among the nation’s leading health care organizations: Weill Cornell Medicine and New York-Presbyterian Hospital. Houston Methodist also has affiliations with Texas A&M University and the University of Houston. With 948 operating beds, 85 operating rooms and more than 8,400 employees, Houston Methodist Hospital offers unparalleled care for thousands of patients from around the world.

Houston Methodist is an equal opportunity employer inclusive of women, minorities, disabled persons and veterans.

Equal Employment Opportunity

Houston Methodist is an Equal Opportunity Employer.

Equal employment opportunity is a sound and just concept to which Houston Methodist is firmly bound. Houston Methodist will not engage in discrimination against or harassment of any person employed or seeking employment with Houston Methodist on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or other characteristics protected by law. VEVRAA Federal Contractor – priority referral Protected Veterans requested.

Apply Now

call center quality assurance specialist jobs in Houston, TX

Lab Qual Assurance Specialist - Full Time - Days

Pharmacy Administrative Specialist - Full Time - Days

Quality Assurance Monitoring Specialist

Lead Histology Technician - FT/Days/Anatomical Pathology-Histology/HMH

Quality Assurance Supervisor

Service Linkage Worker

Customer Service Call Center Training Specialist

Sr IT Data Analyst - Telecom/Central Scheduling Optimization (Katy)

Eligibility Specialist (Midtown)

Contact Center Supervisor

HR Operational Excellence Specialist

Training and Quality Specialist

Sup Child Life Specialist at Ben Taub Hospital

Community Relations Specialist - See to Succeed Representative

Engineer

Specialist – Technical Compliance Codes & Standards

Mgr-Pat Acct & Rev Svcs

Clinical Pharmacy Specialist- Day Shift- Settegast

Coding Quality Auditor - 100% Remote (Must Live in FL, TN, GA, LA, WA State, or TX)

Clinical Resource Nurse - Emergency Center

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