Organization: Corporate Functions/Corporate Services & Sustainability
Location: 909 Locust Street, Suite 402, Des Moines, IA 50309
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent and innovation led company with 738,000 people serving clients in more than 120 countries.
Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Accenture Song.
These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients succeed and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.
Visit us at www.accenture.com.
People in the Corporate Function contribute to the running of Accenture as a high- performance business through specialization within a specific functional area, and grow into internally focused roles by deepening their skills and/or developing new skills within an internal functional area.
Workplace Management and Solutions professionals provide space and service support solutions for all Accenture people and businesses globally, running Accenture’s workplace as a robust business function leveraging Accenture’s business and technology strategies.
Key Responsibilities
Business partner for Accenture customers by providing outstanding customer support, including:
Support life safety efforts including badge access, audit reports, and general CCure administration
Plan and manage operations and service deliveries, ensuring operational compliance to policies, budgets and guidelines, and review service performance against business objectives
Identifying new ways to add value & proactively taking on new tasks to improve team productivity
Independently carry out a wide range of Workplace Solutions customer services activities such as workspace set-up, A/V support, catering set-up and breakdown, welcome desk coverage, floor operations support, space utilization management or other location services
Understand Accenture's collaboration/technology tools and support customer utilization of these tools
Support the planning and execution of all on-site meetings and events
Make process improvement suggestions and implement changes as possible to ensure a continued seamless office experience for customers, Accenture clients and meeting attendees alike
Receive, review and allocate Workplace Solutions invoices for the location and/or supplier, including resolving billing issues with vendors and escalating issues as needed, and may serve as a point of contact for managing the Workplace Solutions invoices for the office
Manage vendor relationships ensuring current NDA’s are on file
Prepare, pulling & analyzing data reports including those around in-office bookings and activities.
A professional at this position level within Accenture has the following mindset:
Seeks to analyze and solve problems
High level of professionalism with a good executive presence—demonstrated poise, calm under fire
Is a proactive business partner—demonstrated customer service mentality, assuming ownership over solutions while maintaining flexibility and adaptability
Receives a moderate level of instruction on daily work tasks and detailed instructions on new assignments
Understands that decisions impact own work and may impact the work of others
Works as an individual contributor as a part of a team, with a focused scope of work
Understands that the local services team including the EA team, the Office Services team along with the Local Technology Enablement team are one team focused on providing an engaging and comfortable customer experience
Onsite CF Roles - This role will require you to work in the office.
Work schedule is 8 am-5 pm Mon-Fri. Ability to work occasional overtime and/or flex schedule to support late afternoon/evening events.
Basic Qualifications
Preferred Qualifications
Passionate about customer service
Appropriate technical skills (familiarity with MS Office Suite and demonstration of ability to learn new platforms/technologies)
Intermediate to advanced skills in Microsoft Word, Excel, PowerPoint & Outlook
Have the ability to lift/move up to 40 lbs.
Professional Skills
Critical Thinking
Customer Interaction Handling
Issue Management
Stakeholder Management
Workplace Solutions
Good communication skills (written and oral)
Good organizational, multi-tasking and time management skill
Demonstrated leadership in professional setting; either military or civilian
Demonstrated teamwork and collaboration in a professional setting; either military or civilian
Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired in Albany County, NY, California, Colorado, New York City or Washington as set forth below.
Information on benefits is here.
California $46,300 to $102,600
Colorado $46,300 to $88,700
New York - Albany $42,900 to $82,100
New York City $53,600 to $102,600
Washington $49,300 to $94,400
What We Believe
We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Accenture has the responsibility to create and sustain an inclusive environment.
Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities. Read more here
Equal Employment Opportunity Statement
Accenture is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation.
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
Accenture is committed to providing veteran employment opportunities to our service men and women.
For details, view a copy of the Accenture Equal Opportunity and Affirmative Action Policy Statement.
Requesting An Accommodation
Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.
If you would like to be considered for employment opportunities with Accenture and have accommodation needs for a disability or religious observance, please call us toll free at 1 (877) 889-9009, send us an email or speak with your recruiter.
Other Employment Statements
Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.
Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.
