20 Best customer service jobs in Remote (Hiring Now!)

Customer Service Representative (Medicare)
OmniCare365 —Remote
Proficient problem-solving approach to quickly assess current state and formulate recommendations. Ensure compliance with applicable legal/regulatory…
From $15 an hour
Quick Apply
Client Support Specialist (Call Center)-Remote
Millennium Systems International —Tucson, AZ
You must be able to understand and build technical knowledge of Meevo’s products, integrations, and business scenarios. Ability to type greater than 35 wpm.
Estimated: $35.9K - $45.5K a year
Quick Apply
11d
Project Coordinator/Customer Service
Westerleigh Press —Remote
The role of the Project Coordinator/CSR is to organize incoming print projects and monitor these projects through the stages of production while maintaining a…
$6,000 a month
Quick Apply
Customer Service Representative
Connected Staffing Solutions —San Antonio, TX
*Troubleshooting:* Provide technical support to customers experiencing issues with our systems or services. Proficiency in using customer service software, CRM…
$42,000 - $47,000 a year
Quick Apply
Customer Service Representative
Koverage One —Remote
Ability to navigate various software applications for data entry and customer management. Familiarity with sales, telemarketing, and customer service practices.
$21.25 - $25.59 an hour
Quick Apply
Customer Service Representative (Remote)
RecordQuest —Charleston, SC
Answer incoming phone calls and receive on-site visitors. Respond to phone calls and email inquiries regarding medical record requests for record status,…
From $17 an hour
Quick Apply
Remote Call Center Customer Service Representative
RDI Corporation —Oxford, OH
Receive inbound calls or make outbound calls; identify and assess customers’ needs to exceed customer satisfaction at first point of contact.
$15 an hour
Quick Apply
2d
Customer Service Representative
AAA Auto Club Enterprises —St. Louis, MO
Work directly with customers through inbound phone calls. Proficiency using computers while actively listening, both for data entry, as well as for complex…
Estimated: $32.2K - $40.8K a year
Quick Apply
9d
Remote Customer Service Rep (CTI)
Customer Contact Services —Corpus Christi, TX
Answer incoming calls in a timely manner. Customer Service Representatives play a crucial role assisting callers by providing product and service information…
$13 an hour
1d
Healthcare Customer Service Rep Remote
ImageNetLLC —Scranton, PA
*Member and Provider Support:* Manage inbound and outbound calls, responding to member and provider inquiries with professionalism and accuracy.
$17 - $18 an hour
Quick Apply
5d
Customer Service Representative
Miles IT —Remote
Assisting in training and how-to questions on system usage for Striven software through screen-shares, phone calls, discussion, and chat tools.
$30,000 - $32,000 a year
Customer Service Representative (Remote)-Lansing
NeoPollard Interactive —Michigan
In this role you will interact with players through live instant messaging, email and telephone to enhance player experience with online Lottery games by…
$17.25 - $18.00 an hour
Quick Apply
Customer Service Representative
Hire Connections —Denver, CO
Adhere to state and federal policies, procedures, and expectations to meet performance objectives in service, quality assurance, and productivity.
$19 an hour
Quick Apply
7d
Customer Support Specialist- West Coast
Railbookers Group —Remote
The majority of this position will be servicing inbound calls from customers who need assistance with existing reservations.
Estimated: $39.4K - $49.9K a year
Quick Apply
Client Service Advisor
Next Moving Company —Remote
We are currently seeking a Sales Representative or Client Service Advisor who is enthusiastic about driving growth and excelling in customer service within the…
$14 - $18 an hour
Quick Apply
Customer Service and Sales Specialist
Everblue Pond —Remote
Develop and maintain relationships with suppliers, HOAs, contractors, and business customers. As a key player in our company, the Sales and Customer Service…
$30,000 a year
Quick Apply
2d
SEASONAL Remote Customer Service Specialist (Tennessee)
Qualfon —Tennessee
Dialog Direct, a Qualfon company, is hiring immediately for Seasonal Customer Service Professionals to work from home (100% remote) fielding inbound calls from…
$15 an hour
Quick Apply
8d
Missouri Patient Transportation Coordinator
Acc Premiere —St. Louis, MO
You will be responsible for handling inbound phone calls from our clients to assist them with their non-emergency medical transportation needs.
$12.30 an hour
Quick Apply
11d
Phone Banker
Underdog Strategies —Remote
Place phone calls to parent leads to determine their student’s educational needs, provide information about Charter school and process applications.
$25 - $35 an hour
Quick Apply
2d
Customer Service Representative
The Jacobson Group —Idaho
Demonstrated ability of strong customer-service skills, including courteous telephone etiquette. Manage high volume of calls on a daily basis, prioritize follow…
$19 an hour
Quick Apply
5d

I want to receive the latest job alert for customer service in Remote

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Customer Service Representative (Medicare)

OmniCare365 - Remote

Quick Apply

Job Details

Full-time From $15 an hour

Benefits

Health insurance
Dental insurance
Paid time off
Vision insurance
Opportunities for advancement
Life insurance

Qualifications

Bilingual
Spanish
Customer service
Call center
English
High school diploma or GED
Conflict management
Computer skills
1 year
Medical terminology
Communication skills
Entry level
Time management

Full Job Description

About Us

Our OmniCare365 family is growing! We are looking for compassionate individuals who want to begin or further their career in a contact center environment. If you are looking for a career with a company that is based on a genuine People First mentality, lives by extraordinary core values, and offers opportunities for growth and advancement, you have found it!

OmniCare365 is a trusted outsource customer care company with an authentic people first mentality. We pride ourselves on aligning with our Clients to provide exceptional brand value with customers through every experience.

Benefits offered

Paid Time Off
Dental, medical, vision, life insurance

Applicants are required to complete a criminal background & employment check and 9 panel drug screening.

Position Summary

The purpose of this role is to facilitate phone-based customer interaction to address complex member needs and provide recommendations on services that may help close gaps in care for our member and/or our member's family. This role is expected to advocate on behalf of our members in a compassionate manner to meet their healthcare needs. Advocate builds trust with members across their health care lifecycle.

Job Components and Primary Responsibilities:

· Advocate for the member and/or caller by making the interaction hassle-free. Some examples would include contacting providers, pharmacies, or ancillary providers.

· Compassionately own problem through to resolution on behalf of the member in real time or through comprehensive and timely follow-up with the member.

· Effectively ensures members are connected to appropriate specialists and/or enrolled in the correct programs, based on member’s needs and eligibility.

· Demonstrate knowledge of applicable health care terminology (e.g., medical, dental, behavioral, vision)

· Demonstrate knowledge of applicable products/services (e.g., benefit plans, disability, OTC, HRA,)

· Ensure compliance with applicable legal/regulatory requirements (e.g., HIPAA, state/regional requirements)

· Maintain knowledge of information/process changes due to healthcare reform by referring to applicable company resources (e.g., dependent age, removal of lifetime limits, free preventive care services, Loss of Medicaid)

· Demonstrate knowledge of established workflows and support processes (e.g., available resources, Medicaid state specifics)

· Identify inaccurate/inconsistent information found in systems/tools and communicate to appropriate resources

· Communicate common problems/questions presented by callers to appropriate Subject Matter Experts to drive continuous improvement

· Educate callers on self-service resources available to them and on their responsibilities regarding their health care coverage

· Refer members/callers to other resources applicable to their questions/issues where appropriate (e.g., pharmacists, prior authorizations, billing department, transportation, etc.)

Call Types:

- Medical benefits, eligibility, and claims

- Terminology and plan design

- Billing inquiries

- Pharmacy benefits, eligibility and claims

- Correspondence requests

- Accurately capture member grievances and file determination requests

· Compassionately educate members about the fundamentals of health care benefits including:

- Managing health and well being

- Offer Next Best Actions on account and follow up appropriately

- Assist members in appointment scheduling to proactively address gaps in care

- Provider education and choosing a quality care provider

- Maximizing the value of their health plan benefits

- Pre-authorization and pre-determination requests and status

- Research complex issues across multiple applications and work with support resources to resolve customer issues

· Meet the performance goals established for the position in the areas of: efficiency, call quality, customer satisfaction, first call resolution, Advocate4Me, compliance, customer follow-up, and attendance.

· Provide compassion and maximize use of community services, support programs, and resources available to member.

· Complete follow up with member as appropriate.

Qualifications

Advocates are experienced in member tools, benefit interpretation and accurate documentation to interpret situation and proactively address member issues. Advocates in this position will proactively engage members in new opportunities to close gaps in care.

Education and Experience

High school diploma or GED is acceptable.

· 2+ years in a Customer Service environment or equivalent customer service skills and experience

· 1 year Experience in Health Care/Insurance environment required (familiarity with medical terminology, health plan documents, claims, or benefit plan design are examples).

Knowledge, Skills, and Abilities

· Demonstrated ability to display empathy and compassion throughout every interaction.

· Demonstrated ability to quickly build rapport and respond to customers in a compassionate manner by identifying and exceeding customer expectations (responding in respectful, timely manner and delivering on commitments).

· Demonstrated ability to listen skillfully, collect relevant information, determine immediate requests and identify the current and future needs of the member.

· Ability to overcome objections and persuade members to take action / change behavior.

· Ability to utilize multiple systems/platforms while on a call with a member – strong computer skills and technical aptitude.

· Proficient problem-solving approach to quickly assess current state and formulate recommendations.

· Proficient in translating healthcare-related jargon and complex processes into simple, step-by-step instructions customers can understand and act upon.

· Flexibility to customize approach to meet all types of member communication styles and personalities.

· Excellent conflict management skills including:

· Professionally and adeptly resolve issues while under stress

· Diffuse conflict and member distress

· Demonstrate personal resilience

· Strong verbal and written communication skills. Solid time management skills.

· Strong attention to detail.

· Bi-lingual candidates desired (English/Spanish).

Physical Requirements and Work Environment

· Frequent speaking, listening using a headset, sitting, use of hands/fingers across keyboard or mouse, handling other objects, long periods working at a computer.

Ability to work regularly scheduled shifts within our hours of operation, where lunches and breaks are scheduled, with the flexibility to adjust daily schedule, and work over-time and/or weekends, as needed.

Ability to provide a workspace free of distractions during training and work schedule.

***Advocates are required to be on camera 100% of the time and have 100% attendance during training.

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

OmniCare365 is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. OmniCare365 is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request a reasonable accommodation, contact Human Resources at 580-262-4350 ext. 200.

Job Type: Full-time

Pay: From $15.00 per hour

Benefits:

Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance

Schedule:

8 hour shift
Day shift
Holidays
Overtime
Weekends as needed

Application Question(s):

Do you consent to receive text messages from OmniCare365?
Do you AGREE that you will be able to (1) Follow strict attendance guidelines during the training program, (2) Attend training with a web-cam on at all times, and (3) Have an available workspace with no interruptions?

Education:

High school or equivalent (Required)

Experience:

Call center: 1 year (Preferred)
health: 1 year (Preferred)

Work Location: Remote

Quick Apply

customer service jobs in Remote

Customer Service Representative (Medicare)

Client Support Specialist (Call Center)-Remote

Project Coordinator/Customer Service

Customer Service Representative

Customer Service Representative

Customer Service Representative (Remote)

Remote Call Center Customer Service Representative

Customer Service Representative

Remote Customer Service Rep (CTI)

Healthcare Customer Service Rep Remote

Customer Service Representative

Customer Service Representative (Remote)-Lansing

Customer Service Representative

Customer Support Specialist- West Coast

Client Service Advisor

Customer Service and Sales Specialist

SEASONAL Remote Customer Service Specialist (Tennessee)

Missouri Patient Transportation Coordinator

Phone Banker

Customer Service Representative

Job Seeker Tools

Employer Tools

Browse

Stay Connected