Eastridge Workforce Solutions is looking for a Analyst on its Support Operations team, who enjoys a challenge and works well in a distributed team. If you are looking to work for a great company that provides mobility as a service, ride-hailing, vehicles for hire, motorized scooters, a bicycle-sharing system, rental cars, and food delivery, this is your opportunity
Responsibilities:
-
Respond to our operators’ questions related to our system and problems with the system
-
Bridge information between our customers, our engineering teams and between departments
-
Work on implementing and improving technology-related operational processes
-
Plan and execute system upgrades with our cross functional teams
-
Install, configure, monitor, update and perform log analysis on various components of our stack
-
Provide feedback to the product and engineering teams relative to problems encountered and possible improvements to our systems
-
Support our international partners in configuration of the systems
-
Prepare and train our operators in operating our system
-
Able to lead large projects from idea to positive execution
Experience:
-
Preferred Bachelor’s in Computer Science
-
3+ years of experience in technology and customer service
-
Experience or exposure to distributed systems
-
Experience working with databases, relational or SQL
-
Experience with ticketing systems (Jira is preferred)
-
Experience with Linux/UNIX
-
Experience with cloud infrastructure (AWS, GCP, etc)
-
Strong customer service orientation
-
Ability to thrive in a startup environment
-
Ability to write thorough, scalable and clear documentation
-
Must be fluent in spoken and written English and French
Benefits: Use this link bit.ly/2023-Benefits to learn more about benefits available to Eastridge’s temporary employees.From time to time Eastridge’s clients may offer additional benefits to Eastridge employees while on assignment.Information about those benefits will be communicated when applicable.
Eastridge Workforce Solutions is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We celebrate diversity and are committed to creating an inclusive environment for all employees. Please note that Eastridge is unable to provide visa sponsorship to applicants.
We value diverse experiences, including prior contact with the criminal legal system, and applicants with criminal histories are encouraged to apply.Certain clients require Eastridge to perform background checks and Eastridge will consider qualified applicants with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds.
#IPROPLUS
#IPROPLUS2
