20 Best front desk manager jobs in Phoenix, AZ (Hiring Now!)

Front Office Manager
Hilton Garden Inn Phoenix Airport —Phoenix, AZ
This position is responsible for the management of front desk operations; assisting guests upon check-in/out, processing reservations in a friendly,…
Estimated: From $48,000 a year
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13d
Assistant General Manager
Elements Massage —Glendale, AZ
Administrative tasks - copying, filing, printing, and petty cash. Facilities management - Ensuring all guests areas are clean and ready for business.
Up to $18 an hour
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14d
General Manager
Best Western Superstition Springs Inn —Mesa, AZ
Oversees all aspects of the hotel operations, including guest relations, front desk, housekeeping, maintenance, finances, teambuilding, and staff development.
Estimated: From $55,000 a year
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Spa Director
Hand and Stone Massage & Facial —Phoenix, AZ
Maintaining a professional and impeccable spa environment for members, guests and employees. Relevant and successful experience in a hospitality, spa, retail,…
Estimated: $50,000 - $70,000 a year
Quick Apply
8d
Hotel Night Auditor - Sonesta ES Tempe
Sonesta Simple Suites Phoenix Tempe —Tempe, AZ
Valid driver’s license required. Register guests, issue room keys, and provide information on hotel services and room location.
Estimated: $17 - $18 an hour
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7d
Front Desk Receptionist
Scottsdale Gymnastics and Trampoline, LLC —Scottsdale, AZ
You will be supporting our customers by answering questions via email, phone, and in-person, as well as assisting families to enroll in classes or change their…
Estimated: $19 an hour
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9d
Resort Rooms Division Manager
Westgate Resorts (Main) —Mesa, AZ
Minimum age of 18 and a valid driver’s license for company golf carts. Maximizing the resort’s profitability by utilizing financial tools and strategies to…
Estimated: $65,000 a year
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Front Desk Receptionist
Waxing the City - Glendale —Glendale, AZ
ROLE SCOPE AND COMPLEXITY:*The Studio Coordinator reports directly to Studio Manager and indirectly to all members of ownership and is accountable for all…
Estimated: From $14.25 an hour
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8d
Front Desk Coordinator
Arizona Digestive Health —Scottsdale, AZ
Under the direction and supervision of the Practice Manager, the *Medical Front Desk Coordinator *will be responsible for the overall organization of the…
Estimated: $16 - $18 an hour
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Sales Associate - Orangetheory Fitness NORTH SCOTTSDALE
Orangetheory Fitness —Phoenix, AZ
\* Conducts telephone inquiries/follow up calls/customer care calls. \* Maintains an organized and clean lobby/front desk area. Job Types: Full-time, Part-time.
Estimated: $13.85 - $16.00 an hour
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3d
Night Auditor
Crowne Plaza Resort Phoenix - Chandler Golf Resort —Chandler, AZ
Answer, record and process all guest calls, messages, requests, questions or concerns. Welcome guests in a friendly, prompt, and professional manner recognizing…
Estimated: $17 an hour
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Asst Manager Front Office
Hilton Grand Vacations —Scottsdale, AZ
Check-in arriving guests and check-out departing guests. A courteous and professional attitude when handling upset guests and difficult situations.
Estimated: $55.4K - $70.1K a year
1d
Furniture Sales Associate - Gilbert, AZ
Ashley Furniture Industries —Gilbert, AZ
Maintain a welcoming, professional visible presence at the front desk; engage with guests, ensuring they are always treated in a cordial, respectful manner in a…
Estimated: $13.85 - $18.00 an hour
Quick Apply
4d
Front Desk Agent
The Clarendon Hotel and Spa —Phoenix, AZ
Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank…
Estimated: $15.00 - $15.50 an hour
Quick Apply
15h
Administrative Assistant II - Public Works
City of Phoenix —Phoenix, AZ
In addition, the AAII serves as the Department Travel and Training Liaison and supervises the front desk Support Services Aide. Free Bus/light rail pass.
Estimated: $51K - $64.6K a year
22h
Studio Manager
Austin Fitness Group —Phoenix, AZ
Ensures that all front desk systems are followed such as proper Member Check-In, Telephone Inquiries (general and sales related), Guest Registration, cash…
Estimated: $61.6K - $78.1K a year
Quick Apply
16h
Assistant Front Office Manager
Marriott Phoenix Resort Tempe at the Buttes —Tempe, AZ
Ability to handle cash and credit transactions. Ability to achieve positive guest relations and maximize guest satisfaction. REPORTS TO: Front Office Manager.
Estimated: $40.6K - $51.5K a year
Quick Apply
18h
District Office Manager
Charter One —Mesa, AZ
Directs calls and messages to appropriate clients/sites. Answers phones and manages front desk. Prepares conference rooms for meetings and assists with board…
Estimated: $44.8K - $56.7K a year
Quick Apply
2d
Spa Supervisor
Village Health Club & Spa —Scottsdale, AZ
Must be knowledgeable on all spa and salon services and provides training for all Coordinators and Attendants on duties including but not limited to, spa and…
Estimated: $44.6K - $56.5K a year
Quick Apply
12d
Hotel Operations Manager
Aloft Glendale at Westgate —Glendale, AZ
Provide strong lobby presence to assist front desk agents and guests. Each of our 100 rooms stay frequently occupied by both corporate and leisure guests who…
Estimated: From $43,000 a year
Quick Apply
2d

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Front Office Manager

Hilton Garden Inn Phoenix Airport Phoenix, AZ

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Job Details

Full-time From $48,000 a year 13 days ago

Benefits

Health insurance
Dental insurance
Paid time off
Vision insurance
Employee discount
Referral program

Qualifications

Hospitality
Management
Upselling
High school diploma or GED
Bachelor's degree
Organizational skills
Front desk
Computer skills
Guest services
Communication skills
Hotel experience

Full Job Description

Job description

This position is responsible for the management of front desk operations; assisting guests upon check-in/out, processing reservations in a friendly, professional and timely manner, while following Hilton high standards of quality to ensure guest satisfaction. Effective supervision of assigned staff to ensure guest satisfaction, positive employee relations, and achievement of overall financial results.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Guest Service: Accountable for guest satisfaction by ensuring service standards are met and guests’ needs, and concerns are responded to in a timely manner with a focus on service recovery when applicable. Works side by side with staff to train and model appropriate guest service standards. Responsible for holding staff members accountable for anticipating needs and exceeding guest expectations. Anticipates and responds to guests in a friendly and positive manner. Process check-ins and check-outs, verify billing, create reservations, and process special requests. Assists guests by having knowledge of hotel property, local attractions, and hours of operation of hotel outlets and services. Assists in achieving business revenue goals by developing and implementing creative service programs designed to increase guest satisfaction.
People Management and Training: Responsible for interviewing, hiring, coaching, and development of front office associates. Evaluates staff performance and coaches to ensure standards are met. Works in conjunction with manager to deliver discipline/corrective action and make termination decisions. Motivates staff by setting goals, providing ongoing feedback, and rewarding/recognizing employees. Ensures all required training for department employees is completed and training records are maintained. Analyzes quality issues, identifies training needs, suggests changes and ensures implementation to improve results. Utilizes available resources and adheres to company training policies. Promotes collaboration and a positive, professional work environment.
Financial Results and Cost Control: Responsible for assisting ineffective labor management through proper scheduling, monitoring, and adjusting based on business needs. Follows proper selling techniques and ensures strategies are utilized to maximize room revenues. Monitors room availability, follows restrictions, and all booking policies and procedures. Drives sales and maximizes revenue by up-selling rooms and amenities. Uses expertise to suggest and implement changes to front desk operations as needed, while maximizing revenue and occupancy.
Self/Workload Management: Attends all daily, weekly, and/or monthly department/hotel meetings to ensure proper communication/planning occurs. Must have high attention to detail, good communication skills, and leadership ability. Must have excellent organization skills, a high degree of creativity to facilitate efficient problem-solving. Must be able to manage multiple priorities and work in an environment with frequent interruptions and tight deadlines. Adheres to all Hilton Standard Operating Procedures and has reliable attendance behavior. Complies to company attendance policy in a predictable and reliable manner.
Safety/Risk Management: Conduct routine inspections of front desk operations to maintain standards per company, local, state, and federal regulations. Ensures a clean and safe work environment and follows all company procedures for guest/employee incidents.

REQUIRED SKILLS AND EXPERIENCE

Education: High school diploma or equivalent required some college or college degree preferred.

Experience/Knowledge/Skills/Abilities: 3+ years prior guest service experience required, preferably in a hospitality setting. Basic computer knowledge and excellent verbal skills needed. Attention to detail, customer focused and the ability to perform job duties in a fast-paced environment.

Physical: Ability to lift, push and pull up to 75 pounds on an occasional basis

Job Type: Full-timer

Benefits:

Dental insurance
Employee discount
Health insurance
Paid time off
Referral program
Vision insurance

Schedule:

8 hour shift
Day shift
Evening shift
Holidays
Night shift
Overtime
Weekend availability

Education:

High school or equivalent (Required)

Experience:

Hotel experience: 3 years (Preferred)

Work Location: In person

Job Type: Full-time

Pay: From $48,000.00 per year

Benefits:

Employee discount
Referral program

Schedule:

8 hour shift
Day shift
Holidays
Night shift
Overtime
Weekends as needed

Work setting:

In-person

Ability to commute/relocate:

Phoenix, AZ 85040: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

Quick Apply

front desk manager jobs in Phoenix, AZ

Front Office Manager

Assistant General Manager

General Manager

Spa Director

Hotel Night Auditor - Sonesta ES Tempe

Front Desk Receptionist

Resort Rooms Division Manager

Front Desk Receptionist

Front Desk Coordinator

Sales Associate - Orangetheory Fitness NORTH SCOTTSDALE

Night Auditor

Asst Manager Front Office

Furniture Sales Associate - Gilbert, AZ

Front Desk Agent

Administrative Assistant II - Public Works

Studio Manager

Assistant Front Office Manager

District Office Manager

Spa Supervisor

Hotel Operations Manager

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