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Financial Center Supervisor II

Fulton Bank - 3.4 Leola, PA

Quick Apply

Job Details

Full-time

Benefits

Health savings account
Health insurance
Dental insurance
401(k)
Flexible spending account
Tuition reimbursement
Paid time off
Parental leave
Employee assistance program
Vision insurance
401(k) matching
Professional development assistance
Life insurance
Referral program

Qualifications

Sales
Customer service
3 years
High school diploma or GED
Bachelor's degree

Full Job Description

Leola Financial Center in Leola, PA, Lancaster County. Full-time position, approx. 40 hours/week with days and hours varying based on branch need. Must be available to be scheduled around branch operation hours.

The Financial Center Supervisor is responsible for providing an exceptional Financial Center customer experience by handling every customer need from service to sales with passion and enthusiasm. Provide customers with a one stop experience regarding their financial needs, by focusing on customer-centric conversations to deepen relationships and become their trusted advisor. Oversee the daily operational activities of the financial center, coach employees toward achievement of team and individual goals, and ensure sound compliance and risk measures are maintained. Level II Supervisors will generally perform duties in an environment requiring a higher degree of scope and complexity relative to Level I Supervisors.

Responsibilities

Support all aspects of the Financial Center, including individual and team performance, and compliance. Assist the Financial Center Manager in building a high performing team through employee selection, onboarding, coaching and performance management.
Drive proactive sales conversations through internal and outbound interactions including outbound calling, inbound contact center calls, appointment setting, and effective lobby engagement.
Manage risk by ensuring the FC team is in compliance with applicable regulations and Fulton policy and procedure, while demonstrating sound judgment within established limits.
Utilize the CRM (Customer Relationship Management) system and other resources to foster relationship building conversations with customers and ensure a consistent approach to new customer onboarding and expanding existing relationships. Resolve complex or escalated customer inquiries.
Provide ongoing support to customers regarding products and services and account maintenance requests. Process teller transactions and assist with operational activities as needed. Maintain flexibility between performing the various aspects of the role.
Participate in off-site networking and community events.
Leverage practical knowledge and understanding of digital solutions and technology to support customers and solve problems.

Qualifications

Education

High School Diploma or equivalent. (Required)

Bachelor Degree or the equivalent experience. Specialty: business or other related. (Preferred)

Experience

3 or more years related business or sales experience. (Required)

1 or more years supervisor or team leader. (Preferred)

req 18497

Job Type: Full-time

Benefits:

401(k)
401(k) matching
Dental insurance
Employee assistance program
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Parental leave
Professional development assistance
Referral program
Tuition reimbursement
Vision insurance

Physical setting:

Office

Schedule:

Day shift
Monday to Friday
Weekend availability

Work Location: In person

Quick Apply

fulton bank jobs in reading, pa

Financial Center Supervisor II

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Full Time Sales and Service Specialist

Teller (Multi-Site)

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Financial Center Manager II

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