Member Support Specialist
Job Description
The Opportunity
Our Member Services team is seeking a motivated and caring individual who can help us deliver on our mission of closing the need gap by providing excellent service to our nonprofit members across the country.
How Good360 is Closing the Need Gap
As the global leader in product philanthropy and purposeful giving, Good360’s mission is to close the need gap by partnering with more than 400 socially responsible companies to source highly needed donated goods and distribute them through our network of more than 100,000 diverse nonprofits that support people in need.Good360 is the link between organizations with so much to give and communities in critical need, closing that gap and opening new opportunities for all. Good360 has distributed more than $14 billion in needed goods, including more than $2.5 billion in goods in 2022 alone. Good360 is the #6 charity on the Forbes list of America’s Top 100 Charities and has a 4-star Charity Navigator rating. The organization has also been recognized as both a top workplace in the Washington, DC metro area (by the Washington Post) and as a top nonprofit to work for in the United States (by NonProfit Times).
Roles and Responsibilities:
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Provide outstanding customer service via inbound phone calls, online chats and help tickets.
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Maintain nonprofit relationships by handling questions and concerns with speed and professionalism.
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Provide support in processing member registration.
Qualifications:
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Customer service experience necessary
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Excellent written and verbal communication skills
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Work cross-functionally to support NPO partners, through their life cycle with Good360.
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Must be comfortable with general Microsoft tools (Outlook, Word, etc.)
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Self-motivated, energetic attitude
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Creative problem-solving skills
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Excel and/or database experience preferred.
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Experience with CRM platforms (Salesforce, NetSuite, Magento, Asana) a plus.
- Bi-lingual is a plus
Benefits
Our team is Good360’s greatest asset. We recognize that our team members contribute valuable skills, knowledge, experience, and passion that is critical to the pursuit of our mission and our progress toward closing the need gap. That is why we offer our team members numerous perks and benefits, including:
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Medical, dental, and vision coverage programs (including competitive deductible and reimbursement policy)
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Short-term and long-term disability and life insurance coverage 100% employer-sponsored.
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403B plan with matching
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Generous and flexible paid time off policy
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Two weeks paid parental leave policy.
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Hybrid work environment
Work Location
Hybrid work with an office in Old Town Alexandria.
